Live Oak Bank has been exceptional to have for a high yield savings account. I have been able to seamlessly transfer funds between accounts without any hassle, and their interface is smooth and works... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have worked with many banks in the past, LiveOak service is way superior than the rest we have worked with. We mainly worked with Kav, Tyler and Simms, they were very professional and handled our l... See more
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The company is paying competitive interest rates on their deposit and cd accounts. I like the fact that I can call after regular business hours and get a customer representative who speaks clearly and... See more
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The bank's focus on industry specific lending differentiates it from others. The industry experts, we engage with, are valuable assets to us. We have confidence in them. The bank needs to be care... See more
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Company details
- Bank
- also in
- Savings Bank
About Live Oak Bank
Written by the company
Live Oak Bank has had the privilege of helping thousands of passionate, driven people turn their dreams into reality. These everyday heroes aren’t in it for the fortune or the fame. They’re in it to make a difference, just like we are. As one of the last banks to get a charter before the start of the Great Recession, Live Oak emerged out of the rubble of 2008 as the first bank to keep the customer at the center of the business model. We put a groundbreaking spin on what banking could be, focused on service and technology to redefine banking. Live Oak is a digital, cloud-based bank serving small business owners in all 50 states. We are America's premier SBA lender and our mission is to be America’s small business bank. We aim to fulfill that mission through banking products that help business owners buy, build and expand, along with FDIC-insured high-yield savings and CDs to grow their hard-earned money. Our family of companies under the holding and parent company Live Oak Bancshares (NYSE: LOB), and our subsidiaries, partner with businesses who share a groundbreaking focus on service and technology to redefine banking. Our mantra is to treat every customer like the only customer and our mission is to be America’s small business bank.
Contact info
1741 Tiburon Drive, 28403, Wilmington, United States
- 866.518.0286
- social@liveoak.bank
- www.liveoak.bank
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
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loan
Great support staff to guide you…
Great support staff to guide you through every process of the loan.
January 13, 2023
Reply from Live Oak Bank
Kelly, thank you for being a Live Oak customer! We are happy to hear that you had an enjoyable experience with our team.
100% Recommend Live Oak Bank
Kevin Doyle was a great banker, I had a wonderful closing agent (Sean Goyal), and had an overall friendly & easy loan process. Documents, due diligence, and valuation were all excellent. I would recommend Live Oak Bank for an SBA 7a loan to anyone.
March 31, 2023
Reply from Live Oak Bank
Matt, we’re glad you had a great experience with your SBA 7a loan account. We appreciate your support as a Live Oak customer!
Very professional
Very professional. Helped me with process of loan approval for upcoming project.
They are polite and very good in explaining the process.
April 26, 2023
Reply from Live Oak Bank
Thank you for being a Live Oak customer! We are happy to hear that you had an enjoyable experience with our team.
Cant wait to refinance
Would never do business with this bank again. If you have any other option utilize them before Live Oak. Staff is poorly trained, communication is lacking and make sure you do not believe the loan acceptance package especially when it comes to the interest rate.
January 11, 2023
Reply from Live Oak Bank
Thank you for sharing your experience, Adam. We invite you to share more with us at social@liveoak.bank.
I had great communications and advice…
I had great communications and advice from the team but even though we signed a loan commitment letter for 2 SBA loans the fees on my loans were significantly higher than the bank committed. I did not receive a closing statement to review prior to the agent arriving so no recourse and because we are a new business I needed the financing and was not in position to just walk away from the closing. Overall I’d say beware of fees that are completely different than those signed by an officer of the bank on their commitment letter and you may have no opportunity to review the closing statement prior to closing.
November 15, 2022
Reply from Live Oak Bank
Thank you for your feedback, Mark. We invite you to share more with us at social@liveoak.bank.
the loan officer was helpful but after closing is too difficult
the loan officer was super helpful but after we have engaged with the closing process - it was super difficult and also getting the loan is also very difficult (not a very good experience). Until now i have not received any funding for the other items needed.
March 3, 2023
Reply from Live Oak Bank
Richard, we’re sorry you did not have a good experience. We invite you to reach out to us at social@liveoak.bank so we can learn more on how we can improve.
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