LoopNet Reviews 62

Loop net is terrible. Ive had an accout with the before Costar purchased them. (About 23 yrs) Costar gutted them. They are a shell of what they used to be. They will go intor your listing and make unauthorized changes. Customer service sucks. Im going to switch to Crexi.

Very good communications and Market exposures

Customer service is extremely bad; they transfer you from one line to another. Also, I think they sold the accounts to local realtors so they can get more profit in each transaction. How do they charge you to upload the property to the web, then the realtor charges you extra for their commission.

It saves time and brain power. It covers all the points of sale that are important for a potential buyer to know.

I found that 3 of my properties were listed for sale by LoopNet,
none of the properties were for sale
and haven’t been for sale since the early 1970s.
I have also noticed that a lot of properties that are on the website have already been sold/leased so the information that LoopNet advertises are out of date.

I requested an account cancellation by email in Oct 2025 and followed up with a second email in Nov 2025. I heard nothing. The account was eventually closed in Feb of 2026. Even after speaking with the account rep, who promised to get back to me with a response to my complaint, no response was received.

Very professional marketing team that works hard to explain the options. Day before national holiday and this team went all out to make sure our marketing was active before the holiday.

Clearly explained options and haves tips for exposure and promoting the property. Secured a lease within 6 weeks

The listings are easy to manage and are the go-to resource for prospective tenants.

The customer service is excellent, but the pricing has increased, and the benefits have decreased, specifically the ability to make and send clients property survey reports.

Auto renewal
Limiting ability to cancel

I would like to be able to pause or cancel my membership

It seems like in a market with over-valued properties, that is the only listings on here. I tend to use the site more for research than actually finding a property to buy.

I canceled the listing on their website but their trick is you have to go to another page and also turn off the quarterly membership so they continued charging me and when I called they said nothing they can do about it
Common sense is why would I want to pay $200 a month when I have nothing listed
Will not use them and I will remind all my fellow landlords not to use them either
Very underhanded J

easy to get to, easy to talk to,they do what they say

Exceptional commercial real estate advertising platform. The team at LoopNet are great with the services they provide including wonderful communication ensuring our properties are being seen by the right people. LoopNet is a must for commercial brokers. Thanks!

The advertising was easy and the help was appreciated but i have had only two inquiries and no offers as of fyet.

I think they have a great web site for advertising real estate , and a great service rep , very happy to have them.....

LoopNet provided a lot of leads for potential tenants for us. Many of them did end up leasing space. The LoopNet staff was always courteous and followed up on any requests we had. Very helpful website for getting information about real estate products out to the marketplace.