LUSINI Reviews 

210
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Restaurant Supply Store
  2. Bakery Equipment
  3. Clothing Wholesaler
  4. Furniture Wholesaler
  5. Hotel Supply Store

Written by the company

LUSINI is a market leader when it comes to B2B mail-order business for the hotel and hospitality industry. Whether you serve burgers through a hole-in-the-wall or run a luxury hotel, you will find the equipment you need at LUSINI . As of today, we operate in 12 European countries and that number is constantly growing, with the newest addition being Denmark (2021). With over 30 years of experience, we have grown a strong bond to our customers and are passionately trying to develop new products to facilitate their work. Except our own brands VEGA , ERWIN M. , JOBELINE and, PULSIVA we offer a wide array of well-known, high-quality brands on our website, and all in all we have over 40.000 articles for sale. Our mission is to give every host or hostess the tools they need to create an inviting and appealing ambiance for their guests. LUSINI – Sharing your passion since 1987. Our brands: VEGA : From A for aluminum chair to Z for zester grater. You inspire your guests, and we inspire you. VEGA supplies you with everything that makes a successful restaurant or hotel - equipment in absolute professional quality for the table, the bar, the kitchen as well as the hotel room. Whether you're baking, cooking, mixing, setting, serving or designing the menu, we've got your back ERWIN M. : Professional textiles with the highest quality standards, is what ERWIN M. have been offering for more than 30 years. Material, design, and function meet all expectations that guests in the catering and hotel industry bring with them. No matter whether table linen and textile, bed linen and bedding, towels, hotel beds and mattresses or outdoor textile: with our perfectly coordinated assortment you can create your personal and inviting ambience to make your guests happy. JOBELINE : With WORK - FASHION - FUN our brand JOBELINE is the trendsetter for professional clothing. We make professional fashion a pleasure! With functional comfort, high-quality materials, and attractive design, we create the foundation for a successful working day. We have everything from comfortable service wear to functional chef jackets and chef pants to outfits for people in the hotel and wellness business. Our collections are qualified for all fashionable styles from classic to trendy. JOBELINE responds to your individual wishes, whether in size or area of application. We are happy to make your workwear for you in our tailor shop and personalize your outfits with your PULSIVA : Your partner for products at affordable prices: A great selection of high-quality products for the restaurateur, hotelier and hobby chef. PULSIVA offers a wide range of products in good quality: dishes, glassware, cutlery, everything for the buffet, table accessories, take away, professional clothing and much more. No matter what you need to give your guests a great time and make your daily work easier, in the comprehensive assortment of PULSIVA you can find everything for a small price. Contact: LUSINI Deutschland Telefon: +49 8272 604 33 87 WhatsApp:+49 1511 158 73 67 LUSINI Österreich Telefon: +43 662 27 29 21 Whatsapp: +43 699 144 70 100 LUSINI Schweiz Telefon: +41 848 809 080 Whatsapp: +41 78 664 13 17 LUSINI Nederland Telefoon: +31 20 323 31 72 WhatsApp: +31 6 23 011 397 LUSINI Sverige Telefon: +46 40-66 67 240 E-mail: service-se@lusini.com LUSINI Norge Telefon: +46 40 620 76 89 E-mail: service-no@lusini.com LUSINI Danmark Telefon: +45 70890126 E-mail: service-dk@lusini.com LUSINI Italia Telefono: +39 0471 1775260 Whatsapp: +39 347 587 6879 LUSINI España Teléfono: +34 932 82 85 39 WhatsApp: +34 659 225 970 LUSINI France Téléphone: +33 3 67 67 47 13 LUSINI Belgium (fr) Téléphone : +32 80012934 (fr) E-Mail : serviceclient-benelux@lusini.com (nl) Telefoon: +32 80012936 (nl) E-mail: klantenservice-be@lusini.com LUSINI Luxembourg Téléphone : +352 80085377 E-Mail : serviceclient-benelux@lusini.com LUSINI International Phone: +49 8272 807 447 Whatsapp: +49 1516 5934002


Contact info

3.4

Average

TrustScore 3.5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(210)

84 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

18 days to get my boots

18 days to get my boots. Sent from china. I wear a 9 1/2 shoe. Ordered a size 9. Way too big. Went to return the boots and was refused because they they confirmed the size sent was correct. After several emails and PayPal was involved, they agreed for return. BUT in needed to send it to their warehouse in China. It would cost $48.80 (me) and they would give me full credit. That amounts to roughly $45 in refund.
This company is absolutely AWFUL.

April 3, 2026
Unprompted review
LUSINI logo

Reply from LUSINI

Dear Dan,
Thank you for taking the time to share your feedback.
We would like to clarify that LUSINI GmbH does not sell boots, nor do we ship any goods directly from China to customers.
Based on the details described in your review, it appears that your order was placed with a different company using a similar name, and unfortunately not with lusini.com or LUSINI GmbH.
We sincerely regret the frustration you experienced; however, as this purchase was not made with us, we are unable to assist with returns, refunds, or delivery concerns related to that order.
Kind regards, Your LUSINI Team

 

 

 

We recommend contacting the retailer from whom you originally purchased the product, or reviewing your order confirmation for the correct company details.

Advertisement
Rated 1 out of 5 stars

Bad boot company

These boots are made in China not in the USA. They sent the wrong size and want me to pay for returning them to China which probably cost more than the boots. They won’t refund or send the correct size. Stay away from Lusinn boot co.

February 26, 2026
Unprompted review
LUSINI logo

Reply from LUSINI

Thank you for your review

We would like to clarify that our company does not carry any boots and we do not handle returns to China.
It therefore appears that there may have been a misunderstanding or that the order was placed with a different online shop.
We kindly recommend checking the retailer from whom you purchased the item and contacting their customer service directly,
as we are not affiliated with that shop and cannot process this case.

We sincerely apologize for any inconvenience this situation may have caused.

Rated 1 out of 5 stars

boot i ordered where size 8 this boots…

boot i ordered where size 8 this boots run real big tryed to get this item in another size .was told that was the size i odrered .i was offed a 15 % on next order , i didnot want a refund olny wanted size that would fit . i emailon the same day i got the boots .can any body help me out .need a 7.5 usa size thanks.

January 27, 2026
Unprompted review
LUSINI logo

Reply from LUSINI

Good day Mr. Voss,

we regret to learn that you are dissatisfied with your order. After reviewing your message, we must inform you that we are
not aware of any purchase made from our company. We do not offer boots in our product range, nor do we operate any
branch or distribution facility in the United States.

Should there be any misunderstanding on our part, we kindly ask you to contact the customer service department of the
shop from which the purchase was made and forward your inquiry to them. If the goods should indeed originate from us,
our colleagues will, of course, be pleased to assist you further.

We appreciate your understanding and wish you a pleasant day.

Rated 1 out of 5 stars

Ordered something twice

Ordered something the first time, Chronopost claims to have attempted a delivery but returned it to sender. Fine. Got my refund.
Ordered the same thing a second time because I really want the product, Chronopost doesn't deliver it to my address, returns it to sender, but Lusini claims it as delivered. They have not responded to any of my messages and customer service is only in French.

December 4, 2025
Unprompted review
LUSINI logo

Reply from LUSINI

We confirm that the two parcels relating to your two orders have been returned to stock.

We would also like to remind you that Lusini France only invoices and delivers within mainland France. If you wish to place an order with a billing address in Germany, you must do so directly on the German website. Each country has its own dedicated website to ensure that billing and delivery are compliant.

For more details, please refer to the company's Terms and Conditions of Sale, which specify all of our billing and delivery terms and conditions.

We thank you for your understanding and remain at your disposal for any further information you may require.

Advertisement
Rated 1 out of 5 stars

Refund impossible to get

I return a product months ago. No news from them if you don't contact the service they will just ignore your return, even if they receive your product. After contacted them they will only give you "credit" to buy another product and they make it very difficult to receive this "credit". They do everything possible for you to give up on the refund. Very slow customer service. Back and forth emails with long response for you to give up.

January 22, 2024
Unprompted review
LUSINI logo

Reply from LUSINI

Hi Massimiliano, thanks for your feedback. Of course, this is not the way it should be. I'm sorry that this has happened to you, it's certainly not the norm. Unfortunately, I cannot find in which country you placed the order or your order, so I cannot give you a clear answer as to what has happened with your return of the products. But I assure you that this is not part of the normality with us. We are constantly working on our service to improve it.

Your LUSINI team

Rated 1 out of 5 stars

Very slow services

Very slow services. Ordered chef jackets and delivery took very long. Then I had to return the jackets because they were too small and ordered for exchange with bigger sizes. I still haven’t received any news about the return and it’s almost end of month. Didn’t expect such a slow service especially in Switzerland. Very disappointed!! Not going through this process again!

November 21, 2023
Unprompted review
LUSINI logo

Reply from LUSINI

Dear Tabby G,

We deeply regret the delays you've encountered with our services, including the extended delivery time and the lack of communication regarding your return. This experience does not align with our usual service standards, and we sincerely apologize for the inconvenience you've faced.

To address your concerns promptly, we kindly request you to reach out to our customer support team at your earliest convenience. They will prioritize your case and provide you with the necessary updates on your return and exchange.

Your satisfaction is important to us, and we're committed to rectifying this situation and ensuring a smoother experience in the future. We appreciate your feedback and thank you for bringing this matter to our attention.

Best regards,
Your LUSINI Team

Show reviews in all languages. (210 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look