Luther Bennett Reviews 

470
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and premium design of the products, noting their pets' comfort and security. Many people highlight the outstanding customer service, describing interactions as helpful and efficient. Reviewers also frequently commend the speedy and reliable delivery, with orders arriving quickly and well-packaged. However, some customers noted product sizing issues, finding items either too small or straps too large for their needs. Additionally, some reviewers experienced problems with customer service responsiveness, missing orders, or unexpected delivery delays and poor communication regarding pre-orders.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as well-made, robust,... See more

Quality

Customers had positive experiences with quality, consistently describing products as well-made, durable, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Customer service

People report positive experiences with customer service, often describing it as impeccable, excellent, and... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers praising the ease of ordering and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service excellent. Answered my pre-purchase queries efficiently and offered to help in any way. Received updates regularly once order placed. Delivered very quickly by DPD. This is not a chea... See more

Rated 5 out of 5 stars

Great quality and fashionable. The elastic leg straps at the back of the coat are a welcome addition, as they do help to keep the coat in place during frequent windy weather conditions, and the chest... See more

Rated 5 out of 5 stars

Really great top quality product, very well made offering two ties inside the bed area to secure to the dogs harness which is great as it restricts the dog jumping out of the bed. It’s really robust... See more

Rated 5 out of 5 stars

I was let down by another supplier, found Luther Bennett online looked like a fantastic product, needed a bed for my doggo so promptly ordered Monday night at 10:00pm. I received the bed by Wednesday... See more


Company details

  1. Pet Store

Written by the company

Welcome to Luther Bennett, best recognised for our original design of luxury dog car seats—the Luther Bennett Dog Pod. This innovative product is at the heart of our exclusive collection, offering your pet unparalleled comfort and style during travel. We specialise in developing premium, limited-edition dog products, ensuring each one is a class leader in design, quality, and functionality. From our Dog Pod to our award-winning Dog Coat, every item is a reflection of our commitment to excellence. With an Excellent rating on Trustpilot, we pride ourselves on going above and beyond for each customer, delivering not just products but an elevated and luxurious experience. Discover Luther Bennett and join a community that values the very best for their pets.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

470 reviews

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Replied to 88% of negative reviews

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4.6

All reviews

(470)

104 reviews in the last 12 months

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Rated 5 out of 5 stars

Game changer!

One of our little dogs is an incredibly anxious traveller, he tenses up, tail tucked right under, shaking and panting, it's horrible and worrying to see. So I decided he needed to feel safe and secure when in the car to try and get him to relax. I have to admit that I hesitated over the purchase of the Luther Bennett dog travel pod, purely because of the cost. But after a lot of research I kept coming back to the their version, due to the good reviews on quality and the all important Isofix. I discovered Luther Bennett sell reloved pods, so opted for one of those. The pod arrived in excellent condition and on the first car journey our little anxious boy snuggled down straight away, head flopped over the side with sleepy eyes and was super relaxed. A total game changer! I couldn't believe it! Yes the pods are expensive, but the quality is fabulous, and if the pod enables our pup to feel safe, secure and calm, then it's worth every penny! I highly recommend 😊👍

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

It works!

My very anxious dog who hates cars, was relaxed and asleep within 10 mins. I had to wake him at the service station stop! Wonderful - I'm so pleased and amazed.

June 22, 2026
Rated 5 out of 5 stars

Excellent prompt service

I had just ordered a Dog Travel Pod for my new puppy but on reflection decided I’d like a different colour to the one I ordered. I sent an email to customer services and they very quickly amended my order. Absolutely brilliant service. I now look forward to receiving the bed.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Best dog pod!

Fantastic experience with Luther Bennett. Customer service are impeccable! These beds aren’t cheap but so luxurious! Your dog will love them!

June 22, 2026
Rated 4 out of 5 stars

Didn’t quite work as we hoped but our poodle likes it a lot!

My apologies! I realise I posted my original review about the wrong product! Bought this for my mini poodle 7kg and Maltipoo puppy hoping they would both share it and be happy in it. My poodle loves it. The Maltipoo puppy it’s just much too big for. She is swamped and it isn’t safe for her. When she gets bigger I am not sure they will both fit. Thought about sending it back but my poodle likes it so we are keeping but still haven’t worked out what to do with the puppy!

June 22, 2026
Luther Bennett logo

Reply from Luther Bennett

Hi Vicki,

Anton here — thank you for the honest feedback.

Adding a favourite blanket and a couple of toys usually helps — it fills the space, makes the Pod feel more den-like for tiny pups.

Once your Maltipoo is fully grown the Dog Pod should be a perfect fit!

On the straps — it sounds like something isn't set up quite right, as they will hold the Dog Pod firmly in place.

Send us a photo of your setup and we'll get it sorted.

That said, if it's still not the right fit for you both, we're always happy to help with a return.

We'd never want you to keep something that isn't truly working for you and your dog, so please don't feel you need to hold onto it out of obligation.

To arrange a return, you can simply send us a message, give us a call, or use our returns portal, whichever is easiest for you.

We're here to help however we can!

Kind regards,
Anton

Rated 5 out of 5 stars

Customer service & quality excellent

Customer service excellent. Answered my pre-purchase queries efficiently and offered to help in any way. Received updates regularly once order placed. Delivered very quickly by DPD. This is not a cheap product but it is definitely a quality product. Looks beautiful. Not tried it in the car yet as it is too hot - that will be the ultimate test. My only concern is whether our spaniel will settle in it - time will tell!

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish this Company is…

From start to finish this Company is amazing. I ordered on Monday and it was Delivered on Wednesday. Communication is great and they kept me informed all the way through. The product is well made and easy to fit. Just hope my dog likes it now.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

This is definately my best buy

This is definately my best buy. We had a long journey planned to Scotland and I wanted something comfortable and safe for my dog. He absolutely loves it. Snuggles in and gets comfy and sleeping on it in our holiday cottage. Bonus the bed was delivered within 2 days of ordering.

May 26, 2026
Rated 5 out of 5 stars

High quality product and service

The Luther Bennett dog pod is a very well designed and produced product that uses high quality fabrics and hardware. The website is easy to navigate and customer service is exemplary in answering questions and getting the product delivered to your door. The best part? —my dog loves being in the pod, and I feel confident that she is traveling safely!!!

June 19, 2026
Rated 5 out of 5 stars

Ordering was simple and delivery was…

Ordering was simple and delivery was really quick. We have a 12 week old puppy and she loves it, she settles really well when travelling and we use it as a bed when we visit anywhere. It’s not the cheapest on the market but the quality speaks for itself. I wouldn’t hesitate to recommend

June 17, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. There was a mistake with my order- I ordered a ‘duo’ set of beds and they emailed the next day to say it was being sent out.

June 25, 2026
Unprompted review

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