LUX SKIN Reviews 

6,863
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained that customer service was completely unhelpful and consistently ignored messages regarding refunds, order delays, and missing items. Many people also experienced severe issues with broken products arriving damaged, alongside major difficulties in obtaining proper resolutions or replacements. However, some customers also noted that certain skincare items felt very nice on the skin, leaving it glowing and smooth after use. A few reviewers appreciated receiving quick help and effective products that matched their individual skin types well for daily routines. Some people mentioned loving the free gifts and finding the serums pleasant for regular application.

What people talk about most

Product

Customers had ambiguous experiences with the product, as many reviewers reported missing orders, broken... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly across different items.... See more

Customer service

People report frustration and dissatisfaction with customer service, noting that emails are repeatedly... See more

Order

Consumers find order to be a frustrating and unprofessional experience due to missing items and severe... See more

Refund

Reviewers highlight deep frustration regarding refund requests, noting that support agents consistently... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I am extremely disappointed with this company. I purchased an item two weeks ago, and as soon as it arrived, I requested a refund. Since then, I have received absolutely no response. Emails and me... See more

Rated 1 out of 5 stars

Scam , product description not same as what you get. Show 6 bottles and instructions say 6 bottles but only 4 supplied . Rip off . Useless customer services

Rated 1 out of 5 stars

After receiving a broken product in December I contacted lux immediately after about 6 messages they finally replied confirming my address to send a replacement. This never arrived after chasing ab... See more

Rated 1 out of 5 stars

Absolutely rubbish quality. Dont even bother. The IPL LASER does NOT work!! I emailed for weeks regarding a quality issue and because id thrown the box, (because i didnt expect it to be shit)... See more


Company details

  1. Beauty Product Supplier

Written by the company

Affordable skincare treatments without the price tag. Over 1 million orders shipped since 2019.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,863)

3,508 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Keep on coming back

I have purchased products from Lux Skin 4 times. Always tried different products, and to my surprise, they suit my skin. Affordable pricing across all types of products.

September 23, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY

Took my money and never delivered goods nor replied to my emails. Shocking company avoid had to do a charge back on my credit card to get my money back!

September 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Quick and Easy

The website was very easy to navigate and I was able to quickly select the products I want to order and then easily entre my delivery and payment details without any errors or the transaction timing out. I am very much looking forward to using my Lux Skin products.

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

website and ordering process easy to navigate

I recently placed an order through the Lux Skin website and found the experience very straightforward. The website was easy to navigate, the checkout process was simple, and there was a good range of payment options available. I also appreciated being able to select a free gift from a variety of products as part of the promotion. My experience with the website and ordering process has been positive so far.

September 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Website was quick and easy to navigate

Website was quick and easy to navigate, no complexity at all. I do appreciate that the info for the product is clear. We made a decision very quickly and easily thanks to that to get this for a friend for her birthday gift.

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

I felt the information given was…

I felt the information given was helpful in making my decision to purchase. The price for trying a new product was extremely fair. Ordering process was very easy. Look forward to receiving and trying it out.

September 16, 2026
Unprompted review

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