lyrahealth.com Reviews 

Lyra is absolutely terrible and the therpist I had, Sean Thomas, was the absolute worst mental health provider I've ever worked with. You have to watch these absolute terrible cartoons that really trivialize serious mental health issues.

I also felt that they were using AI in the sessions to coach the therapist. The guy I worked with, Sean Thomas was clueless. He cut sessions short and lied about having health issues to get out of a session last minute. That is absolutely disgraceful for somebody treating mental illness. He also had this really strange take that it was okay to lie at work if your family depended on the job. He was a typical phony Christian. I really hoped to get a secular therapist but was shocked to see he was side gigging a Christian motivational insta account.

I provided feedback/a complaint to Lyra on Sean Thomas cancelling an appointment with an obvious lie. If you get stuck with him, run as fast as you can. If you have to use Lyra, use it as a temporary bridge to get a real therapist. The only good thing is that it motivated me to find somebody I truly enjoy working with.

As far as a last complaint on Lyra, they take absolute forever to get session notes which I needed for leave management. It would typically take 7-10 business days to get the notes. One time, it took about 10 days but they forgot to send the notes, so it was just blank message. I then had to wait another 10 days to get the notes. All my other healthcare providers get me notes in 3-5 days.

I would give negative stars if it were possible. Lyra uses canned videos that are a "one-size fits all mentality". The videos were best for a 7th grader that knew nothing about psychology or or therapy before. The videos presented overly simplistic views of real problems like severe anxiety, and depression. The solutions presented were also poor.
In addition, I went into therapy due to continuously reliving a past traumatic event that I realized I hadn't dealt with, and knew I needed to work through it. The first session my therapist told me I talked to much about the past, but I was THERE for an event that happened in the PAST. I didn't know what to talk about after that because I didn't think I was allowed to discuss the traumatic event I was there for, so I only went for 4-5 sessions. It wasn't helping. I wasn't getting any useful strategies at all.

I attended my appointment on time. After a brief conversation, the provider gave me the choice to continue or end the session early. I chose to end it, but was never told this would be considered a “late cancellation” and result in a $185 fee. Had I known, I would have continued the session.
Lyra refused to refund the charge. Dealing with this has caused significant additional stress and anxiety while I was already seeking mental health support. Extremely disappointing and unfair experience.

There can be a significant disconnect between the values Lyra Health promotes externally and the workplace culture employees may experience internally.

My experience raised serious concerns about psychological safety, excessive monitoring, micromanagement, inconsistent management practices, employee wellbeing, equity, and accountability.

In my experience, manager Marissa Bodner and director Kristi Lotti specifically contributed to what I experienced as a toxic, unwelcome, and ethically concerning work environment. Their management and leadership practices contributed significantly to my concerns about psychological safety, fairness, inclusion, employee support, and how concerns were handled.

The culture can feel heavily metrics-driven, with employees subjected to extensive scrutiny and performance monitoring. In an environment involving emotionally demanding work, this approach can contribute to stress and burnout rather than professional growth.

There are also serious concerns regarding equity and inclusion. Employees from different racial, cultural, disability, and other underrepresented backgrounds may experience workplace expectations and management practices very differently. In my experience, concerns involving racial bias, disparate treatment, disability-related needs, harassment, and retaliation were not handled in a way that created confidence in the organization’s internal accountability systems.

One of the most troubling aspects of my experience was what happened when workplace concerns were raised. A mental-health organization should encourage employees to identify potentially harmful dynamics without employees fearing increased scrutiny or professional consequences.

There can also be substantial inconsistency in how employees receive flexibility, support, feedback, and opportunities to improve. When expectations are not applied equitably, employees can reasonably question whether performance standards are truly objective.

This is particularly concerning within the mental-health industry. Employee wellbeing and the quality of services provided to clients are interconnected. Burned-out, distressed, excessively monitored, or unsupported professionals cannot consistently be expected to perform at their best.

For that reason, I believe some of the practices I experienced can be harmful and potentially dangerous. A company cannot completely separate the psychological safety of its workforce from the quality and safety of the services that workforce provides.

The overall model can also feel exploitative: emotionally demanding work combined with intense productivity expectations, monitoring, and limited psychological safety can leave professionals feeling more like replaceable metrics than valued people.

Prospective employees should carefully investigate the realities of management culture, performance expectations, monitoring, accommodations, equity, employee relations, and psychological safety before accepting a position.

Not even one star. Too tired to get anything from them, just imagine if the person is depressed. This company should not work with international companies if they cannot supply with multilingual counselors by default. Why do I need to call / chat or even deal with having to find English speaker in non English speaking country? You, Lyra, just need to go for local companies who have local employees and then you can offer your local counselors. I have already reached out previously about it, and it looks like a company is not looking to implement feedback, well, good luck

The platform is terrible, unstable and not easily navigated. I had multiple issues where calls would drop mid session. Therapist even acknowledge they platform was buggy and experiences frequent connection problems.

Therapist aren't even good. Not very professional and instill confidence in their expertise. Had therapist cancel less than an hour before an appointment via the online chat.

I had a deeply unsettling experience with Veronica Martinez through Lyra. Initially, she was kind and encouraged texting as our primary communication, but she eventually switched up and became incredibly rude, acting like I was a nuisance for using the dynamic she created. More importantly, her approach was unprofessional and dismissive-she made excuse-laden comments about a person who committed sexual violence against me, suggesting they were just "going through a lot," and was condescending about the reality of identifying a stranger online. This two-faced behavior and victim-blaming attitude is harmful to anyone seeking actual trauma support.

I was very disappointed with my experience with this therapist. Rather than focusing on the couple's issues, she diagnosed me individually prematurely. When I requested we move to relationship counseling, her approach was unhelpful. This experience only served to worsen our marriage.

I have access to Lyra through one of the large, well-known companies I worked for, so I had high expectations. Unfortunately, my experience has been disappointing.

One therapist I saw came across as judgmental rather than supportive, which made it difficult to build trust. More recently, I contacted customer support, and the representative sounded disengaged, spoke very quietly, and the call ended after less than a minute without my issue being resolved.

Based on these experiences, I have concerns about the consistency of the quality of both the therapists and customer support. While I can't speak to Lyra's hiring practices, the service has not reflected the standard I would expect from a provider partnered with major employers.

In my own circle, many colleagues who work at large companies choose to pay out of pocket to see therapists outside of Lyra because they've had better experiences elsewhere. I hope Lyra invests more in therapist quality, customer support, and accountability, as the service has the potential to be a valuable employee benefit but currently falls short of that promise.

I struggle with complex ptsd and suffer a lot with my mental health. I have been using Lyra through my work for the past 3 years and they have failed me. Being on medication for your mental health requires you NOT to miss your medication as it can cause worse symptoms. Well my Lyra provider went MIA and I went 5 days without my medications. I reached out to Lyra for help and they did NOTHING to resolve this issue with one of their providers.

If you struggle with mental health please consider using another resource besides Lyra Health. They can NOT be trusted with your mental well being.

They are scammers and do not follow good business practices, good luck making an appointment and putting your money at risk

Worst customer support I have ever experienced. Whenever there is an issue (eligibility, session count, etc.) Lyra's representatives without fail immediately point their fingers at anyone else besides themselves, leading you on a wild goose chase with your sponsor-employer or therapist, only to then find days or weeks later that the root issue came from Lyra after all.

You basically have to become escalated to get anyone to even read or comprehend an email instead of receiving a canned response that doesn't address the actual issue at all. And forget phone support. They will act like they are trying to help you while putting the blame on anyone besides Lyra, and giving you differing information each time you call.

Lyra takes zero initiative to investigate or resolve issues that are not the patient responsibility. They will task YOU, the patient, to be the mediator between your employer and Lyra, or between your therapist in Lyra, even for matters that should purely be resolved between Lyra and them. They will make you project manager of that.

For something that's supposed to be a mental health benefit, their support experience is bafflingly negative. The amount of stress I've undergone through wrestling with Lyra's incompetence has outweighed any benefit of the therapy gotten through it.

The worst company to work for as a therapist. Constant micromanage, bullying and harassing behaviors from the supervisors. They push therapists to keep clients returning to therapy when it's no longer clinically necessary. They don't want want clients to get healthier because a sick client makes the company more money. incredibly unethical. Don't work for Lyra if you value your professional license.

I had an extremely disappointing and maddening experience with Dr. Kynan Metoyer during a recent telehealth appointment.

From the moment the call started, he was rushed and uninterested in actually listening to me. When I tried opening up about my mental health struggles, he responded with dismissive comments like and made me feel judged instead of supported.

Rather than asking thoughtful or open-ended questions to better understand what I’ve been dealing with, it felt like he had already made up his mind before the conversation even started.

The entire appointment felt cold, rushed, and lacking compassion or professionalism.

What upset me most was how invalidated and dismissed I felt afterward. Reaching out for mental health support is already difficult, and no one should leave an appointment feeling worse than when they started. Patients deserve to feel heard, respected, and safe during vulnerable conversations, and that was absolutely not my experience here.

I would not recommend this provider to anyone looking for compassionate mental health care.

You’d be better off not going to therapy at all rather than going to this dude.

Very poor mental health therapist

Kynan Metoyer, neuropsychologist at Lyra health was the worst. I found the evaluation process difficult to follow, and I didn’t feel that my concerns were fully addressed during the sessions. Communication about test results and next steps could have been clearer. I would have appreciated more time to ask questions and better explanations of the findings.

I have worked there 3 years. Great training available, good clinical supervision, support through slack for specialty work: EMDR, Trauma, OCD, special populations. It is true that Lyra increased expectations for scheduling clients. Looking at other online formats, Lyra has comparable numbers. There is still good benefits package, 4 weeks PTO, sick time, floating holidays, reimbursement for licensing, and trainings needed to maintain license. I have worked in CMH, private practice, and group practice. Lyra offers autonony, flexibility, reasonable compensation when bonuses are considered, 401k matching and clinician support. Show me a company who does more than this. I cannot find one that is Lyra equivalent.

I only use Lyra because my company has affiliation with it and provides 6 free sessions a year. I used a few sessions with different therapists but they all have problems. One coach refused to see even though after the assessment they recommended coaching. Another therapist tried to bill me for sessions that didn’t occur. And another one cut short the session. I don’t think they are selective of their providers so not recommending unless your company provides free sessions from it.

Had a great therapist few years back through them and wanted to book with her again but the website is matching me with wrong people and I cannot search for the therapist I want despite confirming with her that she is available still through Lyra Health.

Filters simply don't work. They have a supposedly superior matching system but if you rematch again, you get different matches. So let's think about that:
1. No way to search for a therapist you want and had success with because AI is doing some wonderful matching magic based on thousands of data points
2. AI doesn't stick with its wonderful match, in fact it just changes its mind, like a wheel of fortune.

Then there are thousands of emails. You book a session and receive 3 emails to say session is booked and then several reminders. Therapists obsessively push measurements on you each week and it feels less of a tool to assess progress and more as a metric they have to satisfy. Despite me discussing my needs and expressing what I need, there is a mould they push, which is mostly 'Let's see how we can reframe your PTSD so it sounds positive so you get happy'.
You get tons of videos and exercises to do as homework. They record meetings as default now and the video does not tell you. Ask to opt out as it will be training AI and god knows where that data will end up.

Therapy should be connection with your therapist, who should not be feeling like they have to hit some targets each session. When you need someone to be there for you, this can be stressful for patients.

If I cannot match with my favorite therapist, I will see her privately and just tell my workplace not to bother with this benefit.

To Lyra Health leadership - stop forcing your therapists into some kind of a model and don't use AI as it sends tons of unnecessary emails and reminders. People have individual needs. Allow for flexibility. Otherwise I can just watch YouTube videos by cutting edge therapists and scientists which are way better than your resources. Right now my care through you feels less than personal.

Lyra Therapy sessions (12 free per year) is a way they get you to seek out therapy then if the doctor prescribes you medicine, they turn the visit into medicine management and charge an outrageous fee for this. I reached out for help and ended up getting more stressed and creating more problems for me vs helping. Bad way of doing business. When I inquired about, I was told they could not help, and I would owe the full amount regardless of what was explained to me in the 1st place.