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Mabel & Fox Reviews 

1,520
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 493 reviews, reviewers overwhelmingly had a great experience with this company. Many people frequently praise the wonderful product selection, noting that items like baby accessories and children toys are exceptionally well-made, chic, and beautiful. Consumers also deeply appreciate the exceptionally fast delivery service alongside the extremely careful packaging that securely protects everything during transit. However, some customers also noted recurring issues with shipping delays, with a few packages unfortunately failing to arrive entirely. People expressed genuine frustration when orders took a very long time to be delivered or required multiple follow-up emails to track missing shipments.

What people talk about most

Product

Consumers find product to be positive, highlighting the great quality and beautiful design of various baby... See more

Delivery service

Customers had positive experiences with delivery service, reporting that items arrived promptly and ahead of... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful designs and excellent... See more

Order

People report high satisfaction with the ordering process, highlighting that websites are easy to navigate,... See more

Service

Reviewers mention positive feedback about service, highlighting quick, efficient, and generally excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great little company. My order contained some personalised items and shipping was still extremely fast. The embroidery on the basket was perfect and the personalised brushes were so cute and we... See more

Company replied

Rated 5 out of 5 stars

Mabel and Fox have a great and unique assortment of baby and child related items which are great quality and very chic - plus a decent price. I’ve most recently bought their tummy time pillow which my... See more

Company replied

Rated 5 out of 5 stars

Website was easy to navigate and the prices were very competitive. Checkout was no trouble and the delivery was quick. The company sent me e mailsto update me on the parcels whereabouts and thank me... See more

Company replied

Rated 5 out of 5 stars

My daughter absolutely adores her new doll, it’s very well made. Delivered fairy quick, nicely packet. Good service in general. Will be ordering more things in the future.

Company replied



Company details

  1. Baby Store
  2. Baby Clothing Store
  3. Children's Toys Store
  4. Home Goods Store

About Mabel & Fox

Written by the company

Neutral nursery featuring a Mabel & Fox blue gingham changing mat, wooden nursery furniture and beautiful nursery accessories

Mabel & Fox is a UK baby and nursery retailer, helping parents create beautiful, practical spaces for their little ones from newborn through to early childhood. Best known for our British-made baby changing mats, we also offer a carefully curated collection of nursery décor, baby essentials, toys, gifts and accessories from much-loved baby brands.

Our own range of baby changing mats is designed and manufactured in the UK using nursery-grade foam and wipe-clean, non-toxic materials, combining comfort, practicality and modern design. Alongside our exclusive collections, you'll discover wooden toys, baby gyms, play mats, changing bags, swaddles, cot sheets, nursery storage, feeding essentials, books, personalised gifts and stylish nursery accessories.

SHOP MABEL & FOX ➔

Every product is carefully, curated with growing families in mind, balancing quality, safety and timeless style. Whether you're shopping for your first baby, refreshing a nursery, looking for a thoughtful baby shower gift or searching for everyday essentials, our aim is to make finding beautiful, practical products simple.

We regularly introduce new brands, seasonal collections and customer favourites, so there's always something new to discover. Thousands of parents across the UK have trusted Mabel & Fox for beautiful baby products, fast delivery and friendly customer service.

SHOP NEW & POPULAR ➔

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Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,520)

478 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely product

Lovely product! Can’t wait for my daughters to use it every Christmas.

September 11, 2026
Mabel & Fox logo

Reply from Mabel & Fox

This sounds like the start of such a lovely Christmas tradition! 🎄 We love knowing it’ll come out year after year for your daughters to enjoy. Thank you for choosing Mabel & Fox 💛

Rated 5 out of 5 stars

Lovely soft toy Daisy moose just what I…

Lovely soft toy Daisy moose just what I wanted for my granddaughter. Good quality well made and a perfect size for lots of cuddles

September 11, 2026
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Reply from Mabel & Fox

Daisy Moose sounds like she’s found the perfect little home! 🥰 So pleased you were impressed with the quality and that she’s just the right size for plenty of cuddles with your granddaughter. What a lovely gift 💛

Rated 5 out of 5 stars

Always love a Mabel & Fox delivery

Lovely products, always packaged with care. Quick delivery too!

September 8, 2026
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Reply from Mabel & Fox

This is so nice to hear! We put lots of care into getting every order packed and on its way, so it’s lovely to know that shows. Thanks for coming back to Mabel & Fox 💛

Rated 5 out of 5 stars

Beautiful Selection of children’s things !

I bought the pram for my niece for her 4th Birthday and she loved it. Beautifully packaged and super easy to assemble. I got the one with the red handle and wheels and it looks just gorgeous !
Had priority shipping and it arrived within 2 days. Thank you will definitely buy again !!!

September 10, 2026
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Reply from Mabel & Fox

What a gorgeous birthday present for your niece! ❤️ We’re thrilled the pram was such a hit (the red details are lovely!) and that everything from the packaging to priority delivery went smoothly. We’d love to have you shop with us again!

Rated 5 out of 5 stars

Beautiful items and quality was…

Beautiful items and quality was perfect. Excellent value for money!

September 8, 2026
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Reply from Mabel & Fox

You can’t ask for much better than beautiful, great quality AND good value! 🥰 So happy you loved your order. Thanks for the five stars and for shopping with us 💛

Rated 2 out of 5 stars

I was not hugely impressed with the…

I was not hugely impressed with the changing mat as I could have got similar from supermarket.

I also then had to pay for a refund so not only did I miss out of delivery charge and refund charge I then had to pay for another mat elsewhere.

Probably won’t purchase from Mabel and fox again. Which is a shame as website shows lovely items.

September 9, 2026
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Reply from Mabel & Fox

We’re sorry to hear the changing mat wasn’t what you were expecting. Our Mabel & Fox changing mats are proudly made in Britain using high-quality materials, and a lot of care goes into both their design and manufacture, so we’re disappointed to hear you didn’t feel the quality reflected this.

As with many online retailers, return postage for unwanted items is the customer’s responsibility, which is outlined in our returns policy. We do appreciate your feedback and are sorry that on this occasion your experience means you wouldn’t choose to shop with us again.

Rated 5 out of 5 stars

Very happy!

Great stylish products with good prompt delivery

September 8, 2026
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Reply from Mabel & Fox

Style and speedy delivery — we’ll happily take that! 😊 Really glad you enjoyed shopping with us and found some pieces you love. Thanks for the support 💛

Rated 5 out of 5 stars

Toddler goggles

Prompt delivery. Great goggles and fit

August 27, 2026
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Reply from Mabel & Fox

Brilliant! So glad the goggles are a great fit and arrived nice and quickly too. Thanks for taking the time to leave us five stars 💛

Rated 5 out of 5 stars

Received goods without any problem and…

Received goods without any problem and on time. Many thanks my grandson will love the gardening belt!

September 4, 2026
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Reply from Mabel & Fox

Sounds like your grandson has some gardening adventures ahead! 🌱 So pleased everything arrived on time and without a hitch. We hope he has lots of fun with his new gardening belt 💛

Rated 5 out of 5 stars

Lovely Items just as advertised

Lovely Items just as advertised

September 3, 2026
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Reply from Mabel & Fox

Always a good feeling when an order is exactly what you were hoping for! 😊 Thanks for choosing Mabel & Fox — we’re really glad you were happy with everything 💛

Rated 5 out of 5 stars

Beautiful product

Beautiful product, great quality, excellent communication.

Will definitely be returning in future

August 24, 2026
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Reply from Mabel & Fox

We’ll be very happy to welcome you back! 💛 It’s brilliant to hear you loved the quality of your order and had a great experience with our communication too. Thanks for such kind feedback.

Rated 5 out of 5 stars

Great

Beautiful product, good quality and delivered quickly!

September 3, 2026
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Reply from Mabel & Fox

Three things we love to hear — beautiful, great quality and quick to arrive! 🙌 Thanks for the five stars and for shopping with Mabel & Fox 💛

Rated 1 out of 5 stars

Still not received the item first time…

Still not received the item first time ordering from them no updates to say where it is.Dont think l would order again with them.

September 1, 2026
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Reply from Mabel & Fox

We completely understand how disappointing a delayed first order can be. We’ve been in touch with you directly regarding the unexpected delivery delays, which unfortunately were outside of our control, and refunded your delivery charge as a goodwill gesture. We’re sorry your first experience with us hasn’t been as smooth as it should have been and apologise on Royal Mail's behalf.

Rated 5 out of 5 stars

Buy them!

Great delivery for the best gift bags. Quality and reusable.

September 1, 2026
Mabel & Fox logo

Reply from Mabel & Fox

“The best gift bags” — we’ll happily take that! 🥰 Love that you’re enjoying the quality and the fact they can be used again and again. Thanks for the fabulous feedback 💛

Rated 5 out of 5 stars

Ordering was easy and the item…

Ordering was easy and the item delivered promptly.
It was a gift so have sent directly to the recipient.
I little nag, there wasn’t a facility that I could see to add a message so had to let the recipient know that it was from me!

August 31, 2026
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Reply from Mabel & Fox

Glad to hear ordering was easy and the gift arrived promptly! 🎁 Thanks for mentioning the gift message too — we can see how useful that would be when sending directly to someone, and we’ll take your feedback on board. Really appreciate the five stars 💛

Rated 5 out of 5 stars

lovely cute product

lovely cute product , thank you

August 19, 2026
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Reply from Mabel & Fox

You’re very welcome! 🥰 So happy you loved your purchase — thanks for choosing Mabel & Fox and leaving us five stars 💛

Rated 3 out of 5 stars

The item was fine delivery was next day…

The item was fine delivery was next day as promised but my gift message was not included. So the recipient did not have their personal message which is sad I did write a message maybe the system didn’t save it

August 19, 2026
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Reply from Mabel & Fox

Hey Cindy,

Thank you for your review. We're pleased to hear that your item arrived the next day as promised and that you were happy with the product.

We're sorry to hear that the recipient did not receive a gift message. Having checked the order, no gift message was included with the purchase, so unfortunately we were unable to add one to the package.

We appreciate that a personal message can mean a lot when sending a gift and we're always happy to include one when the details are provided at the time of ordering.

We look forward to welcoming you back soon!

Best wishes,
Mabel and Fox

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