Make Reviews 

167
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

Make is an excellent automation platform. It's powerful, flexible, and allows you to build workflows for almost any use case. What impressed me the most, however, was their customer support. Th... See more

Company replied

Rated 2 out of 5 stars

Extremely frustrated with this solution. Even with ai the limitation of it could not make a simple action as selecting randomly products from my shopify store and publish them on social media. Big err... See more

Company replied

Rated 1 out of 5 stars

Our account somehow got hacked and spent several thousand dollars and they keep just sending us to an outdated wiki!!! There is no support with this company and the only way to contact anyone is for s... See more

Company replied

Rated 4 out of 5 stars

I'm very happy with their cost-effectiveness and you know that's important with keeping their original customers. Also give you the best bang for your buck the UI improvs more as well I hope that the... See more

Company details

  1. Automation Company

Written by the company

Make is a leading visual AI automation platform. Build, manage, and scale all your automations and AI agents in one visual landscape. Connect 3,000+ apps, automate complex processes, create AI and agentic workflows, and use model context protocol (MCP) to scale your automations. Use the visual drag-and-drop scenario builder to link apps in a few clicks. Build limitless scenarios that run exactly the way your business needs them to. Make supports any app with an API, so it’s made to fit your tech stack. And with Make AI Agents, your scenarios don't just run – they adapt. Agentic automation lets AI-driven agents handle complex tasks, while responding to changing conditions in real time. Set your scenarios to run on a schedule, trigger them instantly, or watch them run live whenever you need full visibility into what's happening. Make’s transparent logic means you’ll be able to see, manage, and control your automations every step of the way.


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2.8

Average

TrustScore 3 out of 5

167 reviews

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2.8

All reviews

(167)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Make is an excellent automation…

Make is an excellent automation platform. It's powerful, flexible, and allows you to build workflows for almost any use case.

What impressed me the most, however, was their customer support. The team is responsive, attentive, and genuinely human in the way they handle requests. I recently had an issue related to billing, and they resolved it very quickly and professionally.

It's refreshing to see a company that not only offers a great product but also stands behind it with outstanding customer service.

Highly recommended.

July 10, 2026
Unprompted review
Make logo

Reply from Make

Hey there,

Thank you for sharing your feedback with us! Glad to hear that you're satisfied with our service and its capabilities.

I'll make sure to pass along this message to our Customer Care team, they'll be delighted to hear that!

Thanks again,
Vendy from the Make Team

Rated 2 out of 5 stars

Extremely frustrated with this…

Extremely frustrated with this solution. Even with ai the limitation of it could not make a simple action as selecting randomly products from my shopify store and publish them on social media. Big error that I did trust AI and selects it over Zapier. Big big mistake. Pay a little more for a much easier and efefective way to automate

June 29, 2026
Unprompted review
Make logo

Reply from Make

Hello,

Thank you for your honest feedback. We apologize for the frustrating experience you encountered. If you don't mind me asking, have you reached out to our Customer Care team? Our skilled agents are equipped with the proper tools to help you investigate the errors you were running into.

Vendy from the Make Team

Rated 4 out of 5 stars

My problem with Make was resolved

I was charged after believing I had cancelled the service but the business has subsequently refunded the transaction.

June 2, 2026
Unprompted review
Make logo

Reply from Make

Hello Michael,

Thanks for reaching out. First and foremost, I'd like to apologize for the situation and the frustration that it caused.

I see in our system that a full refund has been processed on your behalf. We hope this resolves the matter, and we truly appreciate your patience. Your feedback is taken seriously and will help us improve our processes going forward.

Thank you for your understanding,

Vendy from the Make Team

Rated 1 out of 5 stars

A waste of time

A waste of time. Very bad user interface, it doesn't what kind of modules (elements) I inserted so I can't make a revision of my workflow. I want to import a text from a Notion page but it's very complicated. Interface slow to respond. I don't find the AI assistant that was time before. I'll try a better chance with n8n.

June 1, 2026
Unprompted review
Make logo

Reply from Make

Hey there,

Thank you for the feedback. If you don't mind, we would like to hear more about specific issues you had with the interface. Sharing your feedback with us in the Make Community or with our Customer Care team ensures that we can improve the experience for you and other Makers as well.

Vendy from the Make Team

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Rated 1 out of 5 stars

This is absurd platform

This is absurd platform, I'm a software engineer and unlikely had to use this...
- Breaks all the time
- Freaking expensive
- Not scalable
- Whenever they introduce new feature everything breaks. Fun thing it runs, but you have to redo half of your work!

May 21, 2026
Unprompted review
Make logo

Reply from Make

Hello,

Thank you for sharing your opinion with us, and we apologize for the frustrating experience you've had.
Could you please reach out to our Customer Care team and share more details and specifics about these issues? We'd like to explore this further and investigate what we could do better for you.

Thank you,
Vendy from the Make Team

Rated 5 out of 5 stars

The only one that worked for me

I needed a very simple automation. When I get a 5-star review, post it on my Facebook Page. Zapier could not handle this. Integrately only works behind an expensive paywall. Make offers this for free, and their plans are reasonable. I don't think the UI is as simple and as user friendly as Integrately, but it's not worth the extra money.

May 17, 2026
Unprompted review
Make logo

Reply from Make

Hey there,

Thanks a lot for your review! We love to hear about your positive experience with Make.

Have a great day,
Vendy from the Make Team

Rated 1 out of 5 stars

No Support - You can never talk / email anyone.

Our account somehow got hacked and spent several thousand dollars and they keep just sending us to an outdated wiki!!! There is no support with this company and the only way to contact anyone is for sales!!! This might be a little cheaper than other options but good luck if something happens because you will never be able to talk to a human.

May 17, 2026
Unprompted review
Make logo

Reply from Make

Hello,

We apologize for this frustrating situation that occurred. I see that your colleague was able to get in touch with our Customer Care team, and one of our agents is already assisting them to resolve these complications as soon as possible.

Thank you for your patience,
Vendy from the Make Team

Rated 1 out of 5 stars

Super complicated to set it up and 0 customer service

Super complicated to set it up. Then I managed, it worked for a few months and then it stops working, I don't understand what the problem is. The worst part is not this one, it's that is basically IMPOSSIBLE to contact customer service, no no no way! Even in the page of open a ticket it says to hire a freelancer, there's no way someone can help you if you have any issues. Disgraceful!!!!

May 15, 2026
Unprompted review
Make logo

Reply from Make

Hello,

We apologize for your frustrating experience. You can contact our Customer Care team via the make.com/ticket page. Alternatively, you are welcome to become part of our online community, which is filled with Make enthusiasts and experts who might share their opinions and advice.

Thank you,
Vendy from the Make Team

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Rated 1 out of 5 stars

The most complicated workflow I’ve ever…

The most complicated workflow I’ve ever encountered. I spent days upon days to get a simple workflow sorted ahead of new employment kick off just because I paid and want to maximise the use but does not work. No specific guide or use case description of each module before use. You just have to set aside hours to examine what each module could achieve end result. There are 100s of modules but which one is which? Even when you finally got a scenario right at the end, next day bug/broken/wrong output. Not worth monthly subscription. I feel most companies like make.com are trying to make huge money from the surge of AI before things finally got right in years to come.

April 20, 2026
Unprompted review
Make logo

Reply from Make

Hey there,

Thank you for your feedback, we appreciate the details and honesty.
Have you tried signing up for our Make Academy? It's our free self-paced learning platform with courses that will help you gain the skills and technical knowledge to dive deeper into building workflows.

Vendy from the Make Team

Rated 1 out of 5 stars

My day is beautiful until I use make

My day is beautiful, until I have to login to make.com.
it's the slowest service I use. Can't wait for the day the API I use is available anywhere else to leave them forever.

April 25, 2026
Unprompted review
Make logo

Reply from Make

Hi,

We are sorry to hear about your frustrating experience. We’d like to dig into the details and get this fixed for you. Could you please reach out to our Customer Care team? One of our agent will investigate your case and follow up with you directly.

Thank you,
Vendy from the Make Team

Rated 5 out of 5 stars

Make.com changed my life

Make.com changed my life. I love it so much. Simplicity of how it works, it has everything I need and saves so much time. This is one game changer that uplifted everything I do by 500%. I am really grateful for the fact that their company exist. As well their customer service is extraordinary. Better than any SaaS customer service I had experience with.

April 19, 2026
Unprompted review
Make logo

Reply from Make

Hi,
Thank you so much for your positive feedback! It's amazing to hear how much Make has helped you on your journey. I'll pass along the feedback to our Customer Care team. They'll be happy to hear this :).

Vendy from the Make Team

Rated 5 out of 5 stars

it's good

it's good, I like it

April 17, 2026
Unprompted review
Make logo

Reply from Make

Hi,
Thank you for your positive feedback. We appreciate it!

Vendy from the Make Team

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Rated 3 out of 5 stars

Capable logic, High friction UI.

Deployed for our automated booking text notifications. The core workflow capabilities and generous free limits allow for rapid initial deployment, but the platform's UI latency is a constant bottleneck. Mapping data through their native modules and filters is buggy and unnecessarily complicated. It's a functional logic engine for basic routing, but the sluggish interface creates too much friction for a streamlined ops stack.

March 24, 2026
Unprompted review
Make logo

Reply from Make

Hey there,

Thank you for the honest feedback. We appreciate it. Great to hear that you were satisfied with the capabilities we offer. I have shared your notes regarding the UI directly with the team, so they can dive deeper.

Thanks,
Vendy from Make

Rated 5 out of 5 stars

Perhaps the best workflow automation…

Perhaps the best workflow automation tool in the market. Very generous free credit limit too. It was a great help in setting up our booking page automated text message notification.

March 18, 2026
Unprompted review
Make logo

Reply from Make

Hey there,

Thank you for the positive feedback! It's great to hear you are having fun with Make.

Vendy from the Make team

Rated 1 out of 5 stars

Paid £1 to get info

Paid £1 to get info, now this company taking£35 month

March 25, 2026
Unprompted review
Make logo

Reply from Make

Hey there.

I've reached out to you via email to gather more information about your case so we can get to the bottom of your issue.

Thanks,
Vendy from Make

Rated 2 out of 5 stars

It is very complicated to work with

It is very complicated to work with. I have very well written prompts for chatbots and they are struggling as well. I worked 6 days on a scenario to create automated pinterest pins from 70 exciting blogs, and I just have to give up. Modules, cursors,. filters... it never works they way you want it.

March 17, 2026
Unprompted review
Make logo

Reply from Make

Hey there,

Thank you for your honest feedback. Hearing about your insights is exactly what helps us improve the experience of our users. May I ask, have you tried reaching out to our Support team?
They have the right tools and access to help you get your automation running!

Best,
Vendy from the Make Team

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Rated 2 out of 5 stars

slow, and buggy

If you want a service that does what it says, but its slow, takes forever to load and will make your life a bit harder than it should for simple things. make is good, but constantly checking other option Im tired of how slow make is.

March 10, 2026
Unprompted review
Make logo

Reply from Make

Hi,

I'm very sorry about the frustration you had with Make. May I ask if you have tried reaching out to our Customer Care team to solve your issues? Our agents have the access and tools to help you dive deeper and identify the root cause.

Thanks,
Vendy from the Make Team

Rated 4 out of 5 stars

Issue with billing process

Issue with billing process, not support provided, the only message I got is that billing is not refundable even when error was on their platform

Update:
They fix the billing issue and give me a refund at the end

February 19, 2026
Unprompted review
Make logo

Reply from Make

Hello there,

I apologize for the problems and experience you had. I've requested more information regarding your Support ticket so I can dig deeper into this situation.

Thanks a lot,
Vendy from the Make Team

Rated 1 out of 5 stars

The worst website and service I have…

The worst website and service I have ever seen

February 17, 2026
Unprompted review
Make logo

Reply from Make

Hey,

Thank you for your honest review, although I'm very sorry to hear that your experience wasn't pleasant. I requested more details from you so I can take your feedback and process it internally.

Thanks a lot,
Vendy from the Make Team

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