Good service, but took quite long.

Good quality. Simple process

DON’T BUY HERE! I would have given 0 star if that was available.
This is the worse experience I ever had with any company.
Ordered begin July to digitalize my old photos. I was told that it would take maximum 6 weeks. After 6 weeks, still no sign of my photos, after 2 months also, after 3 months still nothing. I wrote a lot of times and every time had to send lots of reminders (and an average of 2 weeks) to get an answer.
Then I receive a mail that the cost to digitalize the printed photos was be higher than the initial one in the quotation, that if I wanted, they would send them back. Having waited already so long, I agreed with the higher costs, hoping that it will be one last step to get the photos (I am talking now more than 500 Euros). Then silence again.
After almost 4 months I get a message that the photos were ready and would be shipped back within 2 weeks. I wait, but no mail from DHL. I start writing to customer support regarding the shipment, and again, no answer. Another 2+ weeks pass by, many reminders sent. Finally, I got an answer that the package was at the delivery point about 2 weeks before. I go to the delivery point, and it is not there, probably sent back as they mentioned that they hold it only for 1 week.
To date I have no idea where my photos are and how much longer it will take (if I ever get them back). We are approaching the 5 months since my order. I just sent a new email, wonder how long it will take before they respond…

UPDATES: another 2 weeks have passed and still no sign of receiving my photos back. They are all my photos and negatives from my youth so have a huge emotional value, but the company seems to assume no responsibility that I get them back. I received 1 response one week ago by Mediafix mentioning again that the photos were delivered by DHL, but at the service point they tell me they have been shipped back. After that, again sending many email to Mediafix to which they do not reply. I have no idea what to do anymore to get my photos back...

Extensive help was given in defining the exact order, the tapes were processed and returned quickly and the results were of good quality.

I made an error on my order form, but without any hesitation it was solved, and even better, it was done for free!

Prima site om je films of fotos te digitaliseren
Zeer tevreden mee

Hi - I sent an old video tape that had 'Alan & Ros Wedding 1967' written on the side of the box - I was hoping it was the video of my parents wedding. Unfortunately it was a recording (old and bad quality) of a film on television! It would have been nice if someone had contacted me to say the tape did not have what I hoped for on it, rather than paying for nothing.

The translation service plus the delivery were great.
In fact i already ordered 3 more services from you.
I am very happy with your services. Thank you.

Very disappointed with the quality of the scans for the price paid. With all of the scratches and specs that went untouched, I'm not exactly sure what they even did that a decent home scanner doesn't do. I think they charged us multiple times for the same image. For what they charged, we could have purchased a very nice photo and negative scanner and repaired blemishes better with rudimentary editing skills, basic one click software enhancements.

Prompt and courteous customer service! The quality of the film was great.

personal and professional service.
Excellent value for money

Great service, it was done very fast and with a good quality.