I received the Order. However, I thought when placing this Order that I was ordering multiple disposal bags for the external catheter. Turns out I received one bag for the price of $80.00. That is cra... See more
Company replied
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Ordered Sept 7. Latest update says delivery 10/30 - 11/4. Did not did not expect it would take 2 months to deliver when I ordered. UPDATED REVIEW: My apologies to Med Mart. I thought I was reviewing... See more
Company replied
The young lady when I had called was very informative. She had all the information and she was polite and she was just great and we had all taken care of and I got my product very happy thank you besi... See more
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My reason for only a 3 star rating is because the tracking site doesn't work and since this was the first time I used this company, I did not have any information on when my items were coming. The com... See more
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Company details
- Medical Supply Store
- also in
- Diabetes Equipment Supplier
- Health and Beauty Shop
- Home Health Care Service
- Mobility Equipment Supplier
- Vitamin and Supplements Store
Written by the company
Med Mart Supply is the next evolution of Med Mart, a healthcare company that has been serving customers since 1992. What began as a brick-and-mortar medical equipment business grew into a nationwide ecommerce operation in 2015, helping customers across the country find the products, guidance, and support they need to live safer, healthier, and more independently. Med Mart Supply was created to expand that same experience into the everyday healthcare products people use more regularly. Our assortment includes medical supplies, wound care and first aid, incontinence products, personal care, nutrition, diabetes care, respiratory products, gloves and PPE, daily living aids, and more. What makes us different is the service behind the website. Healthcare products can be confusing, and customers often need help understanding options, comparing products, choosing the right size, or simply figuring out what best fits their needs. Med Mart has built its reputation around knowledgeable product experts and responsive customer service, earning more than 10,000 customer reviews over the years. Med Mart Supply brings that same customer-first approach to a broader range of healthcare needs. Whether you’re shopping for yourself, caring for a loved one, or purchasing for a business or healthcare facility, our goal is simple: make it easier to find dependable healthcare products from brands you trust, backed by real people who are here to help. Better Health. Every Day.
Written by the company
- Real people. Real product help.
- Healthcare products aren’t always easy to shop for. Our knowledgeable team is here to answer questions, help you compare options, and make finding the right products easier.
- Experience you can count on
- Med Mart Supply is backed by Med Mart, a family-owned healthcare company serving customers since 1992 and trusted through more than 10,000 customer reviews.
- We’re here after your purchase, too
- Our commitment doesn’t end when your order is placed. If you have a question or an issue with your order, our customer service team is here to help.
- Better Health. Every Day.
- From everyday medical supplies to products you rely on regularly, we’re building Med Mart Supply to make healthcare shopping simpler for individuals, caregivers, families, and businesses.
Our commitment to you
Real help when you need it
Healthcare shopping can come with questions. If you need help choosing a product, understanding your order, or resolving an issue after your purchase, our customer service team is here to help. Med Mart Supply is backed by more than 30 years of healthcare experience and a commitment to treating every customer with the care and attention we’d expect for our own families.
Contact info
10780 Reading Road, Cincinnati, United States
- 844-958-4050
- help@medmartsupply.com
- medmartsupply.com
3.6
Average
40 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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You had exactly what I needed and got…
You had exactly what I needed and got the product to me quickly! I appreciate that!
October 29, 2026
I ordered a box of 30(c/s)
I ordered a box of 30(c/s), that's what the website said, 30 bags in a box. I received and there was only 1 bag in the box for $80, that's outrages. I told them and they changed the wording. 30(c/s) is now gone. I would not recommend this company, it was hard to give a rating of 1 out of 5.
November 1, 2026
Unprompted review
Reply from Med Mart Supply
Hi Bruce,
I'm very sorry for the confusion and frustration with your order. You're absolutely right that the product description was misleading, and we should have made the quantity much clearer before you purchased.
We've since corrected the listing and are working on improvements across our website to prevent this from happening again.
We appreciate you bringing this to our attention and would welcome the opportunity to make things right.
Very fast product delivery!
October 27, 2026
Reply from Med Mart Supply
That was quick! Glad your order made it to you so fast. Thanks for the review!
Reply from Med Mart Supply
Glad it arrived quickly and is working well for you! Thanks for shopping with us.
Reply from Med Mart Supply
Hi Kelly,
I'm sorry to hear that you received the wrong product. That's certainly not the experience we want our customers to have.
We'd appreciate the opportunity to review your order and make things right. Please contact our customer service team so we can help resolve this.
Really fast deliver®
Really fast deliver®, great pricing and the product was as advertised
October 26, 2026
Reply from Med Mart Supply
Quick delivery, a good price, and just what you expected—happy to hear it! Thanks for the review.
Reply from Med Mart Supply
Glad you got exactly what you needed without a long wait! Thanks for choosing us.
Reply from Med Mart Supply
You’re very welcome! Glad we kept you in the loop and got your order to you quickly.
great product cost was great service…
great product cost was great service great right parts everything i ordered was there super happy
October 23, 2026
Reply from Med Mart Supply
“Super happy” made us smile! Glad everything was there and the price was right. Thanks for shopping with us!
Trustable supplier
October 23, 2026
Reply from Med Mart Supply
Thanks for putting your trust in us! We’re happy to be a supplier you can count on.
I received the Order
I received the Order. However, I thought when placing this Order that I was ordering multiple disposal bags for the external catheter. Turns out I received one bag for the price of $80.00. That is crazy. There will be no further orders from me. I can not afford $80.00 per bag.
October 27, 2026
Reply from Med Mart Supply
Hi Carol,
I'm very sorry for the disappointment with your order. I completely understand why you expected multiple bags based on how the product was presented.
We recognize that the packaging information wasn't clear enough, and we're making changes to ensure customers know exactly what they're purchasing.
We appreciate your feedback and would like the opportunity to help resolve this for you.
My order arrived fast and on time...
My order arrived fast and on time...To add to the review my bag started linking from the side the first time I used it I'll just buy another one
October 22, 2026
Reply from Med Mart Supply
Happy your order made it to you right on time! Thanks for the review.
Reply from Med Mart Supply
Glad the price was right and your order arrived quickly! Thanks for shopping with us.
Reply from Med Mart Supply
We’re sorry it wasn’t what you expected. Please contact our team with your order number and let us know what was different so we can help. help@medmartsupply.com
Reply from Med Mart Supply
Sorry the size didn’t work out! Please contact our team with your order number so we can check your refund or exchange options. help@medmartsupply.com
fast service
October 3, 2026
Reply from Med Mart Supply
Happy we could help in a hurry! Thanks for the review.
Reply from Med Mart Supply
Glad we could get it to you quickly! Thanks for choosing us.
You were unable to fill my total order
You were unable to fill my total order, however you coul have fill half or a forth of it and refunded the rest of the cost. I really needed the product, now I have to find another supplier!
October 2, 2026
Reply from Med Mart Supply
We’re sorry we couldn’t fill your order. We understand that even part of it would have helped, and we should have discussed the available options with you. We’re sorry you’re now having to look elsewhere for something you needed.
2 months to arrive
Ordered Sept 7. Latest update says delivery 10/30 - 11/4. Did not did not expect it would take 2 months to deliver when I ordered.
UPDATED REVIEW:
My apologies to Med Mart. I thought I was reviewing another company were I had ordered a comparable item and still haven't received it. Med Mart is correct is saving they received the order on 10/9 and shipped promptly. I would not hesitate to use them again. Please forgive my previous error.
October 7, 2026
Reply from Med Mart Supply
Michael, we looked into your order and show it was placed on October 9 and shipped by UPS that same afternoon. That doesn’t line up with the dates you’re seeing, so we’d like to help clear things up. Please contact our team so we can check your tracking with you.
The young lady when I had called was…
The young lady when I had called was very informative. She had all the information and she was polite and she was just great and we had all taken care of and I got my product very happy thank you besides she spoke English very well compared to a lot of these places, they have people that hardly can speak English that was great.
October 12, 2026
Reply from Med Mart Supply
So glad she could answer your questions and get everything taken care of! Thanks for the kind words—we’re happy your product arrived and you’re pleased with it.
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