I have been using Medvi now for 2 months. I had a small hiccup. I reached out to customer service for resolution. I was given a bit of contradictory information from the nurses. However, my concerns... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Hareem and Dr Sandy have gone above and beyond in making my experience with Medvidi the best. I’ve seen mental health providers for 17 years now, and this by far has been the smoothest, easiest most w... See more
Company replied
Fiya, Fiya is what made my experience fantastic today. I was having a lot of technical trouble with the intake form, had lost my temper, and almost gave up... but Fiya (bless her soul) looked right p... See more
Company replied
My doctor is great. Listens. Appointments are on time. Trustworthy. Genuinely great care. Has my personal mental health figured out and a treatment plan for what works for me. Wouldn't change provider... See more
Company replied
Company details
Written by the company
MEDvidi is an online mental health service striving to redefine the approach to mental wellness in the US. Our mission is clear and impactful: we aim to transform perceptions and enhance accessibility in the realm of mental health care. Our team comprises experienced mental health professionals, each holding the required licenses and specializations to address a broad spectrum of emotional and mental challenges. They are deeply committed to providing personalized care for attention deficit hyperactivity disorder (ADHD), anxiety disorders, depression, insomnia, weight loss management, and other mental health conditions. We prioritize convenience and effectiveness, ensuring that you can access high-quality mental health care from the comfort and privacy of your home. We strongly believe that mental health care should be as accessible and stigma-free as any other form of healthcare. We are dedicated to making our services both affordable and welcoming to all. We aim to normalize seeking mental support, and our appointment times are flexible, ensuring that help is available when you need it. By choosing MEDvidi, you are taking a decisive step towards a healthier mind and a happier life. With our caring team, user-friendly platform, and unwavering commitment to accessibility and affordability, we are here to support you on your journey to mental wellness.
Contact info
4010 Moorpark Ave, 114, 95117, San Jose, United States
- (844) 485-1477
- help@medvidi.com
- medvidi.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Booking an appointment is super easy…
Booking an appointment is super easy and extremely fast, the whole experience using this telehealth platform has been good and a positive one overall. Even with my errors, or pharmacies, or the rx needing rewritten, can’t believe how tirelessly hard they have been working with me to help me with my adhd treatment and getting things right. It’s been hard finding drs in my specific area who are supportive of stimulant medications that are willing to work with me having Medicaid coverage. Thanks to MEDVIDI being affordable with the follow up appointments being cheaper- under $150 a blessing. I definitely am thankful and appreciate how the process is simple and every single person who works there is understanding and compassionate.
March 8, 2026
Unprompted review
Reply from MEDvidi
Hi Tanya Karasinski,
Thank you for sharing this feedback.
We’re glad to hear the booking process and overall experience have been smooth and supportive for you, especially while managing the challenges with prescriptions, pharmacies, and follow-ups. It’s also good to know that the affordability and follow-up structure have been helpful for your care needs.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Reply from MEDvidi
Hi Mic S,
Thank you for your kind words! We truly appreciate your support and are glad you had a great experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Not impressed
Not impressed. I’ve had nothing but issue after issue trying to get my prescription filled.
April 15, 2026
Unprompted review
Reply from MEDvidi
Hi Elliot Hutchens,
We’re sorry to hear about the ongoing issues you’ve experienced with your prescription. Our team is actively working on your case and is focused on resolving it as quickly as possible. We appreciate your patience and will keep you updated.
If you have any further queries, please feel free to reach out to us at help@medvidi.com.
Regards,
Janet| MEDvidi Patient Support Team
Switched to Medvidi and I’ve Never Looked Back
I transferred my care to Medvidi about a year ago, and it’s easily one of the best decisions I’ve made for my health.
I initially worked with Dr. Henry Bradford, who set the bar high right out of the gate. He was professional, attentive, and clearly very knowledgeable about my conditions. Every appointment felt focused and productive, not rushed or checkbox-driven like you sometimes get elsewhere.
Due to my own scheduling constraints, I later switched to Dr. Christine Ryan, and somehow the experience stayed just as strong. She’s been just as phenomenal, with the same level of expertise and genuine care. It never felt like a downgrade or a compromise, which says a lot about the consistency of the platform.
Overall, what stands out most is that the providers actually care. You’re not just another appointment slot. The entire Medvidi platform is also incredibly easy to use, especially when it comes to scheduling and managing appointments. It removes a lot of the usual friction that comes with healthcare.
I’ve recommended Medvidi to several friends and family members, and a few have already made the switch and had similarly great experiences. That kind of consistency speaks for itself.
April 13, 2026
Unprompted review
Reply from MEDvidi
Hi B.R.P,
Thank you for your kind words and continued trust in Medvidi! We're glad to hear you've had consistently excellent care and a smooth experience with both providers and our platform. Your recommendation means a lot to us!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Month 2 review
I’ve been seeing one of their providers for two months, but between loving my provider so far and their support system responding to an issue I had yesterday in a timely manner, I can’t stress enough how much I appreciate it. Usually these virtual/online clinics lack in one dept or another, not MEDvidi. I look forward to seeing the provider I do with them for months to come
April 14, 2026
Unprompted review
Reply from MEDvidi
Hi Joseph Canova RC,
Thank you so much for your thoughtful feedback! We're really glad to hear that you've had such a positive experience with both your provider and our support team. It means a lot to know you feel well cared for, and we truly appreciate your trust in us. We look forward to continuing to support you on your journey!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Answered my questions and got my claim…
Answered my questions and got my claim moving immediately. Very helpful during a stressful situation.
April 14, 2026
Unprompted review
Reply from MEDvidi
Hi Carlos Vela,
Thank you for your feedback! We’re glad we could answer your questions and assist you quickly during a stressful time. Your kind words mean a lot!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
She was very polite and informative
She was very polite and informative. Made it a friendly experience which is hard to find these days. F stars exceptional!!!
April 8, 2026
Unprompted review
Reply from MEDvidi
Hi Jamey Newsom,
Thank you for your kind feedback! We're glad you had a friendly and informative experience. Your 5 stars mean a lot!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
She was understanding and polite and…
She was understanding and polite and help me with my problems. Thank you!!!
April 13, 2026
Unprompted review
Reply from MEDvidi
Hi Amanda Dewater,
Thank you for your kind feedback! We’re glad to hear she was understanding, polite, and able to help you with your concerns. We truly appreciate you taking the time to share your experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Customer Service, No Service
My First shipment came quickly, I was taking the GLP pill lost no weight the first month. Time for the second round, filled out the form they took my payment but never received my meds. I sent email and they replied back there was a error on my payment. Wrong they were charging my debit card and there no was no error on my side. I lost no weight the second month, following the diet, walking everyday. Third round and they charged my debit card, sent no meds. I cancelled my prescription but no refund yet. This company is a ripoff and I would suggest not ordering from them.
March 31, 2026
Unprompted review
Reply from MEDvidi
Hi Connie Thompson,
We’re sorry to hear about your experience. However, after reviewing your statement, it appears there may be some confusion regarding the service. Please note that MEDvidi is a telehealth platform and does not provide shipment-based services or dispense medications directly.
If you have any questions or need further clarification, please feel free to contact us at help@medvidi.com, and we’ll be happy to assist you.
Regards,
Janet| MEDvidi Patient Support Team
Predatory
Predatory, will schedule a follow up appointment 30 days out, EVERYTIME. Will not send prescription to pharmacy, and the automated system hangs up on you. If you want a provider that actually cares, or puts in effort, go somewhere else.
April 12, 2026
Unprompted review
Reply from MEDvidi
Hi Nicolas McIntyre,
We’re sorry to hear about your experience and understand how frustrating this must be. Our records show that your prescription was sent to your pharmacy. However, our team is actively working on your case and has been in contact with the pharmacy to determine why it has not been received on their end.
We appreciate your patience and are committed to resolving this issue as quickly as possible. If you have any additional questions or concerns, please don’t hesitate to reach out to us at help@medvidi.com.
Regards,
Janet| MEDvidi Patient Support Team
A Word of Thanks.
I just would like to thank Dr. Bradley Noon,( and his assistant Tim Woods, for answering my calls and any questions I have)
Dr. Noon has been extremely helpful, professional, and very supportive in my mental health journey.
I feel he’s the right fit for my SEVERE anxiety, and ever since I’ve been on my anxiety meds, my panic attacks / G.A.D., and hypertension have tremendously subsided quite a bit ( although it’s hard still living in a toxic environment at home..that DOESN’T help, so I’m currently still in the process of trying to move..)
Anyway,
He listens and understands what I am going through and he always greets me with a genuine smile, with his extreme positivity energy that calms my nerves as well,and it makes my online appointment much more easier for me to speak with him.
( Thank you Bradley)
It’s SO hard to find a good doctor and I wish he was in my area, so I could talk in-person at my appointments, but I am still very grateful for the online support.
Thank you MEDvidi.
Have a great day.
R.P.
March 27, 2026
Unprompted review
Reply from MEDvidi
Hi Roxana Peters,
Thank you for your kind words! We're so glad to hear that Dr. Noon and Tim have been supportive, professional, and helpful in your journey. It’s wonderful to know your treatment is making a positive difference. We truly appreciate your trust in MEDvidi and wish you continued progress and well-being.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Hannah took care of me after an issue…
Hannah took care of me after an issue with my prescription and made it work. I’m grateful for her
April 6, 2026
Unprompted review
Reply from MEDvidi
Hi johnny.lietti,
We’re thrilled to hear about your experience! Hannah is dedicated to helping our patients, and we’re glad she was able to assist you with your prescription. Thank you for sharing your kind feedback!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
SCAM!! Stole $200 from us and will not take my partner in as a patient.
SCAM!!! The whole experience was bad enough for my partner to the point where it even upsets me. He paid $200 and they wouldn’t even take him as a patient. They almost ghosted him too until he threatened to make a dispute. And in response they wrote made up discharge papers. What a joke, and for $200 per appointment I would expect it to be really nice. But even their services are bad, and again he got nothing out of what he paid for. I sincerely hope this review hurts them 😊.
Response to the Owner:
He has already sent a 9th email to team@ medvidi.com (also texted his provider) requesting a refund after getting a discharge from 1 intake appointment. I have let you guys know in the Google reviews, and we have yet to receive a response 🙃.
New Response: He has sent out 9 emails total to you guys and the only actual response was made up discharge papers. I know it’s your company. You not only took our money and left but you are blatantly lying too.
Another Response… It doesn’t matter your psychiatrist wrote discharge papers to my partner after an intake appointment. Your doctor basically kicked him out and took his money. You can lie and say what you want about the email, again I know this is from your company. I have a screenshot of it on Google reviews. Anyways I am done arguing about this goodbye 👋
April 1, 2026
Unprompted review
Reply from MEDvidi
Hi Shannon McCutcheon,
We’re truly sorry to hear about your experience and understand how frustrating and upsetting this situation has been. This is not the level of care or communication we aim to provide.
We take concerns like this very seriously, including those related to communication, billing, and clinical decisions. Discharges are made based on clinical judgment and specific guidelines, but we understand how this may feel from your perspective and regret the distress it has caused.
If you have any queries, please reach out to us at help@medvidi.com.
Regards,
Janet| MEDvidi Patient Support Team
Tim Woods gave me excellent service
Tim Woods gave me excellent, immediate help rescheduling an appointment that was mistakingly made in the wrong time zone. All of my interactions with MedVidi have been excellent.
April 3, 2026
Unprompted review
Reply from MEDvidi
Hi David Zappone,
We’re glad to hear that Tim Woods was able to assist you promptly with rescheduling your appointment. It’s great to know your experience with MedVidi has been consistently positive. We truly appreciate you sharing your feedback!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
If you’re looking for a provider, I promise you this is the one. Look no further and book now!!!
Hareem and Dr Sandy have gone above and beyond in making my experience with Medvidi the best. I’ve seen mental health providers for 17 years now, and this by far has been the smoothest, easiest most wonderful experience I’ve had. Thank you for being kind, caring and compassionate and truly listening to patients needs!
April 1, 2026
Unprompted review
Reply from MEDvidi
Hi Mallory Germany,
We’re so glad to hear Hareem and Dr. Sandy made your experience so positive. Thank you for your kind words. We truly appreciate your trust!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Alan Davis from Medvidi is great!
Alan Davis from Medvidi quickly understood the problem and worked diligently to solve it.
March 31, 2026
Unprompted review
Reply from MEDvidi
Hi Jennifer,
Thank you for your kind feedback! We’re glad to hear that Alan was able to quickly understand your concern and work efficiently toward a solution. We truly appreciate you taking the time to share your experience!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Dr. Bradley Noon and Team
I have been seeing my provider Dr. Bradley Noon from the Medvidi site for a few years. He listens to me, gives me exceptional advice, also he is outgoing and friendly… which definitely puts me and I am sure many others at ease. Some things are hard to talk about and figure out on your own. Unless you find a provider you connect with and respect!!! That’s what you will always get from Dr. Noon… kindness, caring. also many years of experience! Thank you very much Dr. Noon, your team, and Medvidi.
March 27, 2026
Unprompted review
Reply from MEDvidi
Hi Jamie Telles,
Thank you so much for your kind words! We’re thrilled to hear that Dr. Bradley Noon and our team have been able to provide the care and support you need. Your feedback means a lot, and we truly appreciate you taking the time to share your experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Reply from MEDvidi
Hi Silver Pappas,
Thank you so much for your kind words! We’re thrilled to hear that you found our team helpful and that we were able to go above and beyond for you. Your feedback truly means a lot to us!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Bait-and-switch practice
Bait-and-switch practice. Prior to payment, I completed an online assessment quiz which indicated results—and the implied promise of appropriate care however, the assigned practitioner appeared unfamiliar with assessment results, contradicted the assessment the service did not match what was advertised. Paid for care that was not delivered and am requesting refund. Email from company that they are looking into matter.
March 12, 2026
Unprompted review
Reply from MEDvidi
Hi Paula Landry,
We’re sorry to hear about your experience and understand how frustrating this must have been. We sincerely regret any confusion or inconvenience this may have caused and appreciate you bringing it to our attention.
Your feedback regarding the lack of alignment between the assessment and the provider’s recommendations is important, and we take it seriously as we continuously work to improve our services and communication.
Please note that we cannot guarantee any specific medications or treatments prior to an appointment. All prescriptions and care plans are determined at the provider’s discretion after a full evaluation of the patient’s condition.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
my experience with this dock and customer service was outstanding
my experience with this dock and telehealth provider has been nothing but great and very impressed from the moment I spoke to my doctor. She immediately knew exactly they're correct questions to ask me and it made me feel very comfortable all the way down to experiencing issues with pharmacy not wanting to fill my prescription. I was walk-through with the app and especially Elizabeth. L helped me out tremendously by making me comfortable with the process and assuring that she would get back to me the following day with an answer she did contact pharmacy and made everything right very professional highly recommend this website and thank you so much Elizabeth for all your help.
March 12, 2026
Unprompted review
Reply from MEDvidi
Hi Kuper Lyman,
Thank you for your kind words! We’re glad your doctor and Elizabeth made the process smooth and comfortable. We appreciate your recommendation!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
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