I had a really good experience with your customer service team once I got to a human, thank you. On the product side of things, I was disappointed to see some of the diamond earring charms go (mar... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100
64 Ossington Ave, M6J 2Y7, Toronto, Canada
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mejuri does not disappoint. The quality is outstanding and the selection is the just the prettiest. They have a beautiful, quality jewelry piece for any budget.
Brought my earrings in for a cleaning and the workers in Chinook Mall were so friendly and it was done quickly too!
The staff made it easy to make the right choice . I am in love with my earrings never take them off definitely would repurchase
Had two ear piercings done in August. The piercer was great! Was not my first piercings, but the piercer still explained everything as he went and was very informative. They healed great, had no issues following their instructions.
When I went to get my ears pierced, I purchased 14K gold earrings, totaling $600 + tax. When I looked on line the earrings were $400 but in the moment, I was too embarrassed to inquire about the cost differential. My bad, I didn't pay attention to the karat (10 vs 14). Afterwards I realized I had been upsold. But my biggest gripe are the flatbacks - quality diamond earrings with flatbacks. Honestly, tired of being talked down to about sleeping better etc. That type of backing is better served for cartillage piercings not ear in my opinion but I'm no expert. Fact is, I wasn't made aware that the backing were were permanent as I would never have spent money on that. The piercer and service was fine but it's not the vibe as it was when the company was smaller. It feels that it's profit over people and honestly at this price point, I would rather support a smaller company. Sorry you've lost your way. Anna
I've bought a few pieces for my girlfriend over the last year and she really likes them which is all that matters
Always really good customer service whether online or in store. Feel very secure shopping with them that if a product is faulty, which they have been, I can go to them to resolve it. Also in store they're always so helpful and get me to try on various sizes until I'm happy with the fit, even when they know I'm planning to buy something that day and am still considering my options. Zero pressure to buy and just friendly happy staff who are very knowledgable about their products. Whatever you are doing with your employees, Mejuri, it is working very well.
Excellent customer service - not only prior to and during purchase/ order follow up but also later when I encountered a problem.
Beautiful pieces, good customer service and reasonable shipping. Perhaps pricey for gold vermeil, but the cost of all jewelry from all brands seems to be soaring these days.
I like the different varieties that come with these pieces the quality is immaculate
I like that ordering is easy and I receive my items quickly. I like Mejuri's products.
Just wish you necklaces came in longer lengths so you didn’t have to buy an exteder
We paid over 2k of jewlery receiving in very basic packaging and poor customer service.
We ordered multiple and returned GBP450 worth of items, Meijuri received the return 28 Sep and said we will receive the refund in 10 working days. Today is 12 Oct we still do not hear anything and still chasing for our refund payment please get back to us this is very disappoting.

Reply from Mejuri
When I picked up my online order at Walnut Creek Broadway store, the store personnel was not friendly and did not even offer the bag for my two items purchase. The customer service did not align with the store brand. Highly disappointed.

Reply from Mejuri
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.