Mejuri Reviews 

5,749
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,056 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful jewelry designs, noting that the pieces are extremely elegant, modern, and wonderful for daily wear. Additionally, many people highlight the exceptional store staff and customer service team for being consistently welcoming, highly knowledgeable, and very helpful. Some reviewers were not happy with durability issues, mentioning that clasps were weak and certain items broke or tarnished quickly during normal use. A few other people also felt that retail prices have increased quite significantly over recent years while some product quality or materials declined noticeably.

What people talk about most

Product

People report positive experiences with product, often highlighting the beautiful designs, sturdy gold... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful designs, sturdy gold... See more

Customer service

Consumers find customer service to be positive, highlighting welcoming staff who go above and beyond, honour... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing in-store sales associates as extremely... See more

Price

Users describe ambiguous interactions with price, as some consumers feel the costs are reasonable and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a really good experience with your customer service team once I got to a human, thank you. On the product side of things, I was disappointed to see some of the diamond earring charms go (mar... See more

Company replied

Rated 4 out of 5 stars

Pretty product designs & good customer service. Pricing is getting a bit higher despite reduced solid gold K. Mejuri pricing used to be one of the best in jewelry retailers. Product packaging can be r... See more

Rated 4 out of 5 stars

I love all my Mejuri jewelry and appreciate that the brand is Canadian. My only complaint is that I’ve had a few earrings where the posts have fallen off of hooks have broken. Otherwise I love the qua... See more

Rated 4 out of 5 stars

I have only bought a few pairs of earrings and a couple of necklaces. All items are of good made except for a pair of diamond stud which was discoloured after wearing it for less than 6 months... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Handcrafted fine jewelry for the everyday. New editions each week. Free Shipping and returns + $100


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(5,749)

1,083 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mejuri does not disappoint

Mejuri does not disappoint. The quality is outstanding and the selection is the just the prettiest. They have a beautiful, quality jewelry piece for any budget.

September 27, 2026
Rated 5 out of 5 stars

New earings

The staff made it easy to make the right choice . I am in love with my earrings never take them off definitely would repurchase

September 30, 2026
Rated 5 out of 5 stars

Had two ear piercings done in August

Had two ear piercings done in August. The piercer was great! Was not my first piercings, but the piercer still explained everything as he went and was very informative. They healed great, had no issues following their instructions.

September 30, 2026
Rated 3 out of 5 stars

When I went to get my ears pierced

When I went to get my ears pierced, I purchased 14K gold earrings, totaling $600 + tax. When I looked on line the earrings were $400 but in the moment, I was too embarrassed to inquire about the cost differential. My bad, I didn't pay attention to the karat (10 vs 14). Afterwards I realized I had been upsold. But my biggest gripe are the flatbacks - quality diamond earrings with flatbacks. Honestly, tired of being talked down to about sleeping better etc. That type of backing is better served for cartillage piercings not ear in my opinion but I'm no expert. Fact is, I wasn't made aware that the backing were were permanent as I would never have spent money on that. The piercer and service was fine but it's not the vibe as it was when the company was smaller. It feels that it's profit over people and honestly at this price point, I would rather support a smaller company. Sorry you've lost your way. Anna

October 7, 2026
Rated 5 out of 5 stars

Always really good customer service…

Always really good customer service whether online or in store. Feel very secure shopping with them that if a product is faulty, which they have been, I can go to them to resolve it. Also in store they're always so helpful and get me to try on various sizes until I'm happy with the fit, even when they know I'm planning to buy something that day and am still considering my options. Zero pressure to buy and just friendly happy staff who are very knowledgable about their products. Whatever you are doing with your employees, Mejuri, it is working very well.

September 22, 2026
Rated 4 out of 5 stars

Beautiful pieces

Beautiful pieces, good customer service and reasonable shipping. Perhaps pricey for gold vermeil, but the cost of all jewelry from all brands seems to be soaring these days.

October 6, 2026
Rated 1 out of 5 stars

Where is my refund? Poor customer service

We paid over 2k of jewlery receiving in very basic packaging and poor customer service.

We ordered multiple and returned GBP450 worth of items, Meijuri received the return 28 Sep and said we will receive the refund in 10 working days. Today is 12 Oct we still do not hear anything and still chasing for our refund payment please get back to us this is very disappoting.

October 12, 2026
Unprompted review
Mejuri logo

Reply from Mejuri

Hi there, thank you for sharing your experience with us. We are truly sorry for the disappointing wait on your refund after your return arrived; this is far from the level of service we strive to deliver. We would love the chance to make this right, which is why we've sent you a request for a few details so we can look into your return immediately. Please don't hesitate to reach out to our Customer Experience Team at contact@mejuri.com if you have any questions along the way ~ we are always here and happy to help!

Rated 3 out of 5 stars

When I picked up my online order at…

When I picked up my online order at Walnut Creek Broadway store, the store personnel was not friendly and did not even offer the bag for my two items purchase. The customer service did not align with the store brand. Highly disappointed.

September 27, 2026
Mejuri logo

Reply from Mejuri

Hi Sharon, thanks for taking the time to share your feedback. We’re so sorry to hear about your pickup experience at our Walnut Creek Broadway store. This is far from the warm, welcoming experience we want every customer to have. We’ll be sure to share this feedback with our store team, and we’d love to learn more about your visit. We’ve reached out to you via email, and if you have any questions in the meantime, please reach out to us at contact@mejuri.com.

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