Modanisa Reviews 

If I could give a -1 star I would. They have the worst customer service I have ever encountered. The lady on the line did not say anything of use and kept repeating the same line to me. They apparently have a shipment delay and wouldn't even allow me to speak to a supervisor because apparently I can't reach out to anyone else!?!

I contacted them through WhatsApp and literally heard nothing on that either. I had a trip coming up for which I ordered these dresses with a margin of a couple days to account for delays. I am 3 days out from my trip haven't recieved any update other than that women telling me she forwarded my case to the shipping people. It's been stuck in preparing order for a week now btw. Oh yeah and if I wanna do anything I can cancel the order as if I have all the time in the world to go shop again!

Do not order from them their customer service is a nightmare, they probably won't respond and if they do it will be a parrot saying the same 2 lines to you. If you actually do recieved the order, it may just be as big as a miracle.

I'm so dissapointed, save yourself the time, hassle and money. DO NOT ORDER FROM THEM!!!

I paid 50$ dollar for 1 dress I got refund 9$ !!?حسبنا الله ونعم الوكيل

I'm really disappointed with the order experience from Modanisa.
The product I ordered has a different material composition than the actual one and on the photos it looks different, that's not okay. If the information on the website had been accurate, I wouldn't place an order in the first place...
And now it's not even worth to return the products becaus in the fe shipping will cost me more than the products I ordered.
Apart from that customer service is really bad, customer needs to wait for a replay for a long time or is left without reply at all...I don't recommend.

Hi I placed an order with Modanisa for 6 items. One of the dresses I received was damaged on the sleeve and was marked with a sticker. After many unsuccessful attempts of contacting customer service to inform them of this damaged dress, I eventually received a reply after 2 weeks asking me to send clear photos of the item. I did this and after a week I get a response saying I must take my damaged dress to MNG cargo and return it and my case is now closed! There is no MNG CARGO in my country. How does Modanisa expect me to return the item.

Modanisa should take responsibility for the damaged dress especially since it was marked damaged. Why was a damaged item sent to me? I should be refunded for the damaged dress or a replacement dress should be sent to me!

Got ripped off by Modanisa. I returned a jacket worth over £100 and they can't trace it. Refused to give me a refund. I am done, app deleted. Over-priced, terrible customer service and over-rated!

Refund refused and ignored by customer service across all avenues- email, whatsapp and social media-attempted contact on multiple occassions

Please note- my issue has not been resolved- the new forms that keep being sent are also being refused by fedex drop off points there are further issues on your end

They delivered my return but you didn’t send my money back and I sent my order number on Gmail they just send a fake massage

I received a wrong item. Moda Nisa claimed it was the correct one, but neither the product description nor the appearance matched what I had ordered. When I pointed out that the item was incorrect, I was ignored several times.

Eventually, I gave up and asked for a return label. I was even willing to pay for the return shipping myself. All of my messages were ignored.

I have been shopping from Moda Nisa for many years. Everything is fine when the item is correct, but when there is a problem, it is impossible to get in touch with them or expect them to understand your concerns. All of my messages were ignored again.

The item I purchased was expensive, yet I was left with a cheaper item that I never ordered. What is most disappointing is not the mistake itself, but the complete lack of customer support and communication afterward. After this experience, I can no longer trust Moda Nisa and would advise potential customers to be cautious before purchasing from them.

I needed to return some items from a big order and was sent the return forms which are incomplete and fedex refusing to take the parcels. I’ve tried to contact the company multiple times but getting no response.

Very bad customer service! I have been tried to return the parcel but label is not working everytime. Contacted the help team and also emailed them I have been waiting since 4 week, but no reply. Very disappointed

I have received the worst costumer service and lack of costumer service from this brand- Modanisa! I need to do a return and I have emailed three times. They haven't emailed me back and I have been waiting two months!

The return label hasn’t worked so have been unable to return through FedEx. Absolutely furious that Iv had to keep trying to return each time they send a label that has no security clearance. Awful experience!

23rd July still no return sorted and I order in May !

Love the clothes but very bad service. Would not recommend if you need to return something. Dissapointing!

Very disappointing experience with Modanisa . I ordered several different items and unfortunately all of them had the same problems: very poor fabric quality, cheap finishing, oversized fitting, and sleeves that looked extremely wide and unflattering. Some items were also see-through and completely unsuitable.

The products looked much better in the photos than in reality. Even the buttons and stitching felt low quality. Honestly, I was shocked, especially because I usually have a positive impression of Turkish products.

What made the experience even worse was discovering the expensive return fee (£15). It feels unfair to lose money returning products that are clearly not worth the price.

I truly regret ordering from this website and I would not recommend anyone to try it unless they are 100% sure. For the same prices, you can easily buy much better quality elsewhere.

I do not think it is fair for me to pay £15 return costs for products that are significantly lower in quality than advertised.

To be honest, I am now also worried about returning the items and not receiving my refund properly, especially after this disappointing experience.

I would appreciate it if you could provide a free return label or refund the return shipping cost, and confirm clearly how and when my refund will be processed.

No response regarding return issue – very frustrating experience
Review
I am disappointed with the customer service.
I contacted the company regarding my order #105609925 and return #2287439, but unfortunately I have not received any response to my email so far.
The issue is that I am unable to return the package via a FedEx station. I was informed that the product does not originate from Germany, and therefore it cannot be processed at the available drop-off points. On top of that, there are no FedEx shops in my area where I could complete the return.
I explicitly asked for guidance on how to proceed or for an alternative return method, but I have been completely ignored.
This lack of communication is very frustrating and unacceptable. I expect a company to provide proper support, especially when there are issues with returns.
I would appreciate a prompt response and a clear solution to this problem.

Extremely over priced. Some really nice niche items. But definitely a rip off. I spent just one of the scarfs cost £40+ so i thought it must be luxurious... was literally the cheapest rag! Spent a few 100s in total. I couldve bought the equivalent from a trusted highstreet brand, better quality for half the price. Thats why i deleted the app.

I ordered an outfit for my daughter on 18th March and received it by the 20th of March I was impressed with the quick delivery.The outfit was exactly how it looked in the picture and it’s good quality.

Extremely disappointed with Modanisa. My dresses arrived smelling strongly of smoke. I’ve emailed many times and also send the pictures of the dresses, their only response was “we’ll look into it.” No solution, no refund, nothing. I just want my money back for items that are unwearable. I don’t recommend for anyone to shop from Modanisa, based on this experience.

Stay away from all their products. Low quality with high priced items. I don't want to sound like I'm exaggerating, but the scarves I bought are garbage. They priced the scarves about $25 for literally a cheap cotton bag. Returning the items itself is pricey. I believe they make it pricey to discourage you from returning them. Do not order from them. This is the last and final time I will order from this rip off company.

You have not delivered, yet you say you have, this company are the lowest of the low. Thieves have a so-called code of honour; this company is full of thieves with no honour. In my case, the card company I used asked them to prove delivery; they "proved " they sent it. And that was a bit sketchy. Do not use them, they never reply to e-mails, and they have never replied to letters that were sent special delivery to their office in the Netherlands. I even spoke to the chamber of commerce over there; they hate them. The CEO is Lithuanian, and the board is all Eastern European. You have no chance of getting money back. Would you believe that the email they give is a non-working one? No surprise. I will repeat yet again, do not go near them. I have spoken at length with a certain tax office, and I sit and wait for the result, which I am assured will come. By the way, Mondesi, the tax office in question is not the UK one—happy landings. You are the lowest, and what makes it worse is that you know it but do not give a fig. I beg everyone not use them.

Worst customer service.
Modanisa is a high-priced retailer known for selling dresses that lack quality.

I ordered from Norway. I have received wrong 3 scarves which I did not order. I tried to contact them by email, Chat and WhatsApp. I have spent total 107 euro for my order, But have not received any answer. This is very disappointing. Whill not order from modanisa anymore.