monday.com Reviews 

Had an interview at this company about a month ago for a CSM role with Claude Springer — a very unprofessional interview, given how "senior" he was on "paper." The process itself was well structured up to the final round: an initial conversation with the recruiter, followed by interviews with the hiring team, which were professional, engaging, and genuinely positive. I went into the final stage with high expectations.

The final round was with Claude (he had been at the company for less than 8 weeks) for a so called personality-based interview. The experience was very off-putting and intense. He mentioned within the first few minutes that he had been at Monday.com for less than two months — which, for a final-stage interview, raised immediate questions about why he had been chosen for it and why no one else was present. He also implied he was really good at reading people’s personalities, which I found quite judgmental and impulsive.

The tone throughout was casual to the point of being unprofessional; it felt more like an informal chat than a structured interview. Rather than focusing on the role or my experience, he spent considerable time on personal questions under the pretext of “getting to know someone” — including questions about my family, despite the role not reporting to him directly. For example, I was asked to describe a negative trait my wife would use to describe me, to which I answered, “I’m too organized.” He replied, “That’s an interview answer — would you say you’re impulsive?”

I honestly felt like he was finding ways not to hire me just to make a point, even referencing how they had recently hired two females. He also mentioned he used to work at a certain company, and when I said I’d seen they were hiring, he replied, “Are you applying to them?” — which I found very odd and “weird.”

Would suggest they take a look at who they hire

The app was helpful for a specific purpose but it is not worth the upcoming price increase. Our invoice history showed incorrect amounts - every year showing hundreds of dollars more than we ever paid them, which was weird and in no way matched the pricing we were given in our email. There is no way in our account or online with them to mark the subscription to non-renew nor to cancel outright. The chat process took nearly an hour and eventually they said they would send me information I must complete and return to them before they could cancel our account, but if I wanted to cancel 'right now' I just needed to agree to 'waive any and all claims' against them . . . say what??? No legitimate business says that for a simple subscription non-renewal. The whole process was ridiculous and became suspicious. When I insisted the agent fulfil his original offer to email me what he wanted me to complete and return, he said he would and immediately disconnected. Terrible customer service.

I expected better from monday.com but ran into some serious issues with customer support. My questions went unanswered for days, which really slowed down our project. The platform itself has potential, but without adequate support, it feels like a gamble. Not ideal!

We canceled our account months ago yet we can not get their AI call listener to not join our calls. We've reached out to support countless times. We reached out to our sales rep, yet the call listener still tries to join all of our calls.

Working with Monday was a terrible experience that felt misleading at every turn. It is a decent project management tool, but if you're looking for CRM, look elsewhere. The CRM portion is heavily underdeveloped and not thought out well. Hubspot, Salesforce, Zoho or even Attio are all much better.

Worst part of my experience was that when I cancelled my subscription, the Monday notetaker will not leave my calls. I've fully disabled and deleted the extension and integration with my calendar and email but the notetaker still gets on some of my calls.

I've contacted Monday support close to 10 times about this issue and they will not fix it. This is an invasion of my privacy and I've requested multiple times for the notetaker to be reviewed but Monday will not help. Terrible product with worse customer service.

So turned off of this program because it's constantly asking me to upgrade and pay more. Like so many other reviews I've seen... I keep hitting a limit with my current plan and need to upgrade. Already bought the standard plan for a full year. Wish I hadn't jumped in and done that right away. Will NOT be renewing. Don't waste your time setting up all your projects unless you plan to purchase the highest level (Enterprise) right away. I've wasted so much time.

Despite persistent issues, there is no resolution forthcoming. Only promises. This is nearly ongoing for 2 months. Happy to take your money upfront, but when it comes to actual needed, urgent support, you are lucky if they bother to do anything of substance. The level of urgency does not register. Instead you as a customer sit with broken workflows, persistent bugs (without any reason) that no one can figure out or explain, except monday.com. There are other options out there. Do not use monday.com if you are hoping for active support that actually resolves issues timeously. Bad bad choice.

The support is awful, we have been trying to fix an issue for months. It works for a week and then will randomly break. No notifications that it isn't working. Just silence.

I will then contact support, get given a ticket, speak to the same support guy over and over again. It is like they only have one person who can do it?

I then solve the problem myself as support do not help, integration breaks again.

Repeat.

Unbelievable support , as CEO of company I am asking resetting of admin access and it’s almost 72 hours and they can’t change a username and password….

T250k€ worth of data in hands of admin who locked me out !!!!!1 Amazing one - monday.com, never again !!!!!

I want to start by saying that monday.com is genuinely a powerful platform, and for day-to-day work management it has served our nonprofit organization well. That is why this experience has been so frustrating.

The beginning of this week, I was completely locked out of a board that I created, own, and administer. Following a routine workspace move, the system flagged me as "Not Eligible" at the board level — overriding my board ownership and my account admin status entirely. I can view the board but cannot edit it, despite being its creator.

This is not a configuration issue. It is a platform bug.

What makes this worse is the support experience that followed. I contacted monday.com through:

Live chat support — no resolution
A formal support ticket — no resolution
Our sales representative — no resolution
As of today, the issue remains open. I rely on this platform for critical HR workflows and have been left without access to an essential board, with no timeline for a fix.

I understand that bugs happen. What is not acceptable is the inability of multiple support channels to escalate a clear, straightforward technical issue to the engineering team for a backend fix. This should have been resolved quickly.

I hope monday.com takes customer escalations more seriously. For organizations that depend on this platform for mission-critical work, an unresolved bug of this nature is simply not acceptable.

David Stahl

After many attempts for help, support and to communicate how the platform is working , especially the new AI feature, we are repeatedly asked to provide the same details. Very poor support model, cant speak to anyone, everything is done via chats and emails when the matter can be resolved quickly with a call. Considering we want to use the enterprise, I feel this is all about making money and not making partners happy.

To Whom It May Concern,
I wanted to take a moment to share some constructive feedback in the hope that it may help your organization improve its customer experience.
As a company, we receive countless sales pitches and service offerings. Most are not a fit for our needs, but occasionally we come across a company or product that appears to offer genuine value. When that happens, we expect the level of service and follow-through to match the quality of the offering being presented.
Unfortunately, that has not been our experience with your organization.
Your sales representative was very responsive in reaching out and scheduling an initial meeting. That meeting was productive and left us encouraged about the potential opportunity to work together. During the discussion, we provided several pieces of information via email that were requested for further evaluation. We were told your team would review the information and follow up to schedule a second conversation.
To date, however, we have received no response. Despite multiple follow-up emails and a voicemail message on our part, we have experienced complete silence.
This has been particularly disappointing because we were genuinely interested in your product and were looking forward to exploring a partnership with your team. The lack of communication has left us questioning whether your organization values prospective customers once the initial sales conversation has taken place.
I share this feedback not out of frustration alone, but because there appears to be a disconnect between the positive first impression created by your sales process and the follow-through required to build confidence and trust with potential clients.
We hope this feedback is helpful and that it can be used to improve the experience for future prospects.

The company does cleverly hide certain paywalls for services you would assume to be inclusive, for example you can "Alter your permissions" but once you have everything setup, you will find that *certain* aspects the permissions actually require Enterprise Plans, it is worth, for new customers, to be very sure of what the product offers before jumping in too deep. Without these permissions settings it is very difficult to collaborate with internal teams and external clients effectively.

They are now requiring clients to buy expensive AI bundles, there's no option not to have them. After speaking to their sales team, it is noted that portions of their client base don't want it but have to pay for it anyway. For example, I was using the Pro plan (stage 3 out of 4) and paying £1,200/y. I then spoke to someone in web chat and he quoted me £2,200/y for Enterprise, then when I spoke to a sales person, it then went up to £3,800/y. So it is worth getting 100% clarity on pricing structures, as the process doesn't feel seamless.

No support any more. They send you to their chat bot who does not send you to a customer rep. I lost access to my account and it kept sending me to the support page where it sends you back to the bot. This is an expensive program - it should have support. I'm more than frustrated! These companies think AI replaces real people and it does not!

Absolute rubbish software, would give it zero stars if I could. Slick advertising, but when you get it, it delivers nothing, just empty promises.

very useful tool for organizing work and improving team productivity.

Monday.com meets 60% of our needs, but over the years it did not seem to meaningfully improve for our needs. Which also means it does not help to boost our productivity. What disappointed me the most is when the staff contacted us and tried to forcefully upgrade our plan. The staff was “confident that Monday.com was delivering value”. Asked if there’s any challenge I was facing, so he could resolve for me and proceed to upgrade me. After I described my challenge to him. Poof, he disappeared. Says a lot about the team working behind Monday.com. Trying to extract as much as possible from existing clients without putting in the effort to deliver value. I understand many businesses do that but unfortunately Monday.com way of doing it is distasteful.

Overall, I advise new businesses who are going into Monday.com to be weary of the longer term costs, for what is essentially an advanced spreadsheet.

Unsubscribe link does not work, which is illegal

I signed up for Monday.com hoping to build an operational system for my real estate business, but unfortunately the onboarding and support experience was extremely disappointing.

The platform itself may work for some businesses, but setting it up properly for a more complex operation requires real onboarding assistance. Unfortunately, Monday.com relies heavily on AI customer support. Everywhere you go for help, you are first forced through AI bots, and it is very difficult to reach an actual human being.

Eventually, after lengthy chats and constant back and forth with bots, I was able to reach a “human agent” through chat. However, for something as technical as setting up a CRM and workflow system for a business, chat support alone is simply not enough. There is no easily accessible phone support or direct human assistance available.

I finally scheduled a Zoom onboarding meeting with an agent, but halfway through the call the meeting disconnected without explanation and I could not reconnect with the same person. I then had to restart the entire support process all over again through the AI system, only to be told that I could only speak with that same agent the next day. Another Zoom meeting was scheduled for 11 AM the following day, but the agent never joined the meeting. Emails went unanswered and once again I had to repeat the entire bot/chat process just to get another human to send a message to the agent.

The entire support system feels disorganized, overly dependent on AI, and extremely frustrating for businesses that need real onboarding and technical guidance. Unfortunately, because of this experience, I will be ending my business with Monday.com.

I did the free trial and decided the product wasn't for me, but it's absolutely horrible trying to close the account or even unsubscribe from emails. This is not a company that respects GDPR.