It is very early and there were a few minor setbacks at first however, hopefully after speaking with customer service who responds very quickly, the problem shall be solved. I will leave another revie... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Support was patient when I had questions about the instal. App delivers the monitoring I wanted. Some sections of the panel could be clearer but it works.
Company replied
As a Senior citizen, initially I was confused about what I purchased. A very nice gentleman named Dan, was very patient, and went above and beyond explaining what I should have purchased initially, I... See more
Company replied
Dan Barret redeemed the company's csr reputation. He is the only csr I talked to with full dedication and passion to help the customers. Imagine i spent 5 days already trying to resolve things I did n... See more
Company replied
Company details
Written by the company
mSpy is a leading parental control app for smartphones that allows parents to monitor text messages, calls, current GPS location, Snapchat, WhatsApp and much more
Contact info
Czech Republic
- support@mspy.com
- mspy.com
3.2
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad experience
Purchased an one year mSpy Extreme plan a few days ago and would like to share my experience.
Relatively easy to install but the (BIG) problem is that, once installed it overrides completely the existing parental control setting on my kid's iphone. With my package included is the advanced tech support but after contacting them I was told indeed the app will interfere other parental control and they can't co-exist. We had to contact Apple multiple times for troubleshooting and eventually performed reset so we can reinstall the parental control as it is critical to us.
Left with no options and we contacted the billing department for a cancellation and refund as it is well within the 14 days cancellation policy. The request was rejected and the experience was on par with the app itself. I was offered a "free" upgrade to mAssistant which I already paid for with my subscription. Then they offered a free extension for the subscription but it is not even working, why do I need any further extension?
Told them they should have made the disclosure/warning so potential buyers are aware of the limitation which I think would concern others as well hence sharing. The feedback was, you can imagine "you agreed to the T&Cs when you made the purchase", big mistake.
November 4, 2026
Unprompted review
Reply from mSpy
Dear Customer,
I’m sorry to hear that you’ve had such a negative experience with our service. I want to assure you that we take your concerns seriously. Our intention is never to mislead or cause distress to our customers.
Please note that all terms, compatibility details, and limitations are outlined on our website, mspy.com. We encourage all users to review our policies, compatibility guide, and product setup instructions before purchase to understand what features are available based on their device and chosen plan.
Our Billing Department has already provided you with alternatives; please check your email and let us know which one is suitable for you, and we will gladly help you set it up.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address the situation.
Best regards,
mSpy Customer Care
Acceptable results
Features do what they say for the most part. Had to contact support twice about connection drops but they resolved it.Monitoring is helpful.
October 20, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the 4-star rating and your feedback!
We’re glad to hear that our team was able to assist you quickly and effectively.
If you need any further assistance, we’re always here to help!
mSpy support
Location is accurate most of the time……
Location is accurate most of the time… Messages load fine. Dashboard feels a little cluttered sometimes but I can find what I need. Support was helpful once.
November 2, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for choosing us! We are happy to hear that you're satisfied with our services.
Feel free to contact us 24/7 in case you have any questions.
mSpy support
Had trouble connecting at the…
Had trouble connecting at the beginning. Chat agent was patient and explained everything step by step. App is doing what I need with the messages and browser history. Thanks
November 1, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the 5-star rating and your feedback!
We’re glad to hear that you had a quick and direct experience with our team.
If you need any further assistance, we’re always here to help!
mSpy support
Support was patient when I had…
Support was patient when I had questions about the instal. App delivers the monitoring I wanted. Some sections of the panel could be clearer but it works.
October 31, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the 4-star rating and your feedback!
We’re glad to hear that our team was able to assist you quickly and effectively.
If you need any further assistance, we’re always here to help!
mSpy support
App did not work
App did not work, when I requested a refund, they suggested I pay more money to get tech support, I requested refund and they are refusing, day 2, their only option for correcting was them remote accessing my devices, with no guarranty.
October 21, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Please accept our apologies for the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives; please check your email.
Please let us know which one is suitable for you, and we will gladly help you set it up.
If you come across any other difficulties, let us know; we will gladly help!
Best regards,
mSpy Customer Care
All good and working fine.
October 30, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 5-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
installed last month
installed last month. works fine for texts and gps. no problems yet 👍
October 13, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 5-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
Peace of mind for now
Using it to keep an eye on my daughter’s activity. Location history helps a lot when she goes out with friends. No big problems so far after two months.
October 11, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for choosing us! We are happy to hear that you're satisfied with our services.
Feel free to contact us 24/7 in case you have any questions.
mSpy support
No live screen streaming or even one-…
No live screen streaming or even one- no show of deleted sms or what sup or calls, call recorder does not appear on time
October 26, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for the 4-star rating!
In many cases, synchronization issues or missing data can be resolved through troubleshooting and configuration checks.
If you believe that our software did not work as it should, or you encountered any issues, please reach out to our support team at support@mspy.com or via the chat at mspy.com with your details so we can address your concerns directly. We strive to ensure our customers are satisfied and that any issues are resolved promptly.
Your feedback is important to us, and we appreciate the chance to make things right.
mSpy support
everything came through after install
everything came through after install. texts, location, even some snapchat stuff. happy with how it turned out 🙂
October 10, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 5-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
Saw some people calling it a scam but…
Saw some people calling it a scam but mine works ok . WhatsApp chats show up and GPS is accurate enough for me. Glad I tried it.
October 23, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for choosing us! We are happy to hear that you're satisfied with our services.
Feel free to contact us 24/7 in case you have any questions.
mSpy support
Again excellent and fast customer…
Again excellent and fast customer service ! A+++++
October 16, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 5-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
Data syncs well majority of the time
Data syncs well majority of the time. Occasional lag on some features... Support responded when I asked about it. Useful overall.
October 3, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for choosing us! We are happy to hear that you're satisfied with our services.
Feel free to contact us 24/7 in case you have any questions.
mSpy support
got this for my teenage son’s android
got this for my teenage son’s android. location tracking is solid and messages come through fine. support helped me with the install steps, took a bit but now it’s running without issues.
October 21, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the 5-star rating and your feedback!
We’re glad to hear that you had a quick and direct experience with our team.
If you need any further assistance, we’re always here to help!
mSpy support
I just signed up less than half an hour…
I just signed up less than half an hour ago. And downloading the installer gave a message that it contained a virus. When i clicked on the hyperlink I needed to log into my account. I filled in what was needed, Used the password that had been assigned to me 15 minutes before (copy paste, typed it) and it said that these weren't correct. And when I asked for a new password I get no message ..... Feels like a scam.
October 22, 2026
Unprompted review
Reply from mSpy
Dear Customer,
I’m sorry to hear that you’ve had such a negative experience with our service.
After reviewing your account, we saw that you were able to log in and are using the service successfully.
If you have any more questions, we recommend you contact our Technical Support Department via Live Chat at mspy.com, where we can assist you in real time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
Was worried after reading mixed…
Was worried after reading mixed opinions online but my experience has been positive . Location and messages are coming through reliably.
October 20, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for sharing your experience and for 5-star rating!
Your satisfaction means a lot to us, and we’re always here to help if you need anything.
mSpy support
Product doesn't work
Product doesn't work, you won't get a refund. Really no tech support. They just tell you to wait 24 hours each time. It's horrible, run far away.
I wish there was an alternative to the product.
I have reached out to support many times. Worthless.
October 20, 2026
Unprompted review
Reply from mSpy
Dear Customer,
I’m sorry to hear that you’ve had such a negative experience with our service. I want to assure you that your concerns are taken seriously. Our intention is never to mislead or cause distress to our customers.
If you believe that our software did not work as advertised or you encountered issues, we’d like the opportunity to review your case. We strive to ensure our customers are satisfied and that any issues are resolved promptly. Please reach out to our support team at support@mspy.com with your details so we can address your concerns directly.
Your feedback is important to us, and we appreciate the chance to make things right.
Scam!! Watch your charges
Scam. Shows messages from 2023 even though the phone is active and messaging right now. I have literally been testing it.
Update.
All their support is ai run by zendesk ai. You get to that outside of the portal. If you're trying to contact them using the portal options, where they tell you to contact a technician, you get the error "There was an error processing your request. Please try again later." This company is completely fake and they tried charging my credit card 5 times!
October 20, 2026
Unprompted review
Reply from mSpy
Thanks for contacting our Support Team!
Please accept our apologies due to the inconvenience caused by this problem.
We recommend you to contact our Technical Support Department in the Live Chat at mspy.com where we can assist you in real-time.
You can enter the Live Chat from mspy.com website or click Chat in your profile from the menu.
Customer care was very supportive
Customer care was very supportive and provided personalized attention. I engaged with Johnny Smith, and he offered the best customer care service. Keep up the good work!
October 21, 2026
Unprompted review
Reply from mSpy
Dear Customer,
Thank you for the fantastic 5-star rating and for sharing your experience!
We're so glad to hear that our software has met your expectations and provided the reliable service you were looking for. It’s also wonderful to know that our team was able to assist you throughout the process.
If you ever need help again, feel free to reach out – we’re always here to support you!
mSpy support
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