Najaf Rugs Reviews 306

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often finding them even more beautiful and vivid in person than depicted online. The delivery service is frequently highlighted for its speed and efficiency, with items arriving promptly and well-packaged to ensure protection. Many consumers also commend the exceptional customer service, noting the helpfulness and excellent communication from the team. However, some people mentioned dissatisfaction with the delivery service, specifically citing issues with UPS being inefficient and obstructive, and unclear about additional import fees.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often describing items as beautiful, unique, and... See more

Quality

Customers consistently note positive experiences with quality, often describing products as beautiful,... See more

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many items... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the high standard and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having loved my recent trip to Türkiye so much I was looking to purchase some genuine vintage rugs to remind me of that wonderful country. I was very pleased after much searching to come across Najaf... See more

Rated 5 out of 5 stars

A mesmerising and memorable experience to visit Najaf Rugs at Prahan. **Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving pro... See more

Company replied

Rated 5 out of 5 stars

I have bought a many rugs from Najaf Rugs over the last few years and I have always been impressed with their wide range, quality, pricing and customer service. I live in a rural area and the shipp... See more

Company replied

Rated 5 out of 5 stars

Maria was just amazing in helping me find a new rug for my lounge room floor. This was done without me being instore. It is perfect in every way - quality, colour and size. Her customer service is e... See more

Company replied


Company details

  1. Rug Store
  2. Carpet Store

Written by the company

We're the home of beautiful handmade Rugs & Textiles, sourced all over the globe, just for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Stylish modern designs

Stylish modern designs , they have colors and quality that won't disappoint

May 14, 2026
Unprompted review
Najaf Rugs logo

Reply from Najaf Rugs

Thank you for taking the time to review us! We greatly appreciate all feedback. I've checked our recent orders and don't have a record matching your initials. If you did order from us, I'd love to know what would have made this a 5-star experience. Please feel free to reach out to me directly at maria@najaf.com.au and share what happened.

Kindest,
Maria

Rated 5 out of 5 stars

Great description of the product prior…

Great description of the product prior to purchase; speed of delivery; the care instructions provided.

May 5, 2026
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much for taking the time to leave this lovely review, Ian! We're thrilled that the product description was helpful and that you received your rug so quickly.

Rated 5 out of 5 stars

The rug is so beautiful

The rug is so beautiful, excellent quality and arrived super quickly.

May 5, 2026
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much, Leanne! We're so glad the rug exceeded your expectations. It was one of our personal favourites in our collection. We're delighted it's found a wonderful new home.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Rugs are beautiful. I was able to email and request a delay in shipping as I was on holidays and couldn't take delivery immediately. That was no problem and accommodated for perfectly. I will be a return shopper, I'm sure!

April 7, 2026
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much for your kind words, Rosie! We're thrilled that you had an excellent experience, and we're so happy the rugs are as beautiful as you hoped.

Rated 5 out of 5 stars

Beyond Beautiful Rugs

The rugs are beyond beautiful delivered to WA very efficiently.
Thankyou so much for a customer service that is of such a high standard.
It was a lovely experience from choosing to their delivery
Kindest Regards
Gillian

April 7, 2026
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much, Gillian! We truly appreciate your kind words about our service.

Rated 5 out of 5 stars

love my second najaf rug- exactly as…

absolutely love my najaf rug- its exactly as pictured (even better is how soft and thick it is)
its my second purchase from them, im in sydney and speedy delivery was a bonus - highly recommended!

April 1, 2026
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much, Stephanie! We're absolutely thrilled that you've come back for a second rug, that really means the world to us.

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Beautiful fabric. Very happy with my purchase.

March 16, 2026
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much for your kind words, Guillaume! We're so glad you're very happy with your purchase.

Rated 5 out of 5 stars

Highly recommend Najaf Rugs

Najaf Rugs were really easy & professional to deal with. They answered all my questions fully and clearly. They sent the rug very quickly after purchase and the courier they used delivered it to the depot in town very quickly. I am so very pleased with the rug I bought & it looks gorgeous in my rustic home in the bush. I love knowing it has history & a story behind it. Thank you.

March 2, 2026
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much for this wonderful review, Francesca! We appreciate your kind words greatly.

Rated 5 out of 5 stars

Fast postage

Fast postage, beautiful rug. Very happy

February 12, 2026
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much, Ellen! We're thrilled you're very happy with your rug.

Rated 5 out of 5 stars

Amazing Customer Service

Maria and her team delivered the perfect rug and made the process so easy. Maria has excellent communication and you can feel how invested she is in making sure you have a great experience and find the perfect rug for your space. I love my rug!

January 29, 2026
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much, Kate! Your kind words really mean the world to us.

Rated 5 out of 5 stars

Great selection

Great selection, explained by 2 great people, knowledgeable, passionate. A thoroughly enjoyable buying experience- and of course the rug is unique and amazing, full of character and charm just like Najaf and his daughter

January 31, 2026
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much for this wonderful review, Julian! We appreciate it greatly.

Rated 5 out of 5 stars

Nice attractive rug

Attractive rug, as described. Fairly worn thus thin as it's an old one with muted colours and character. Suits its spot very well.
Delivery was fast.

January 5, 2026
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much, Robyn! We're so glad the rug is fitting beautifully in your space.

Rated 5 out of 5 stars

The goods are fabulous

The goods are fabulous. Communication was great. Goods arrived on time. Thank you for my lovely new rug.

December 11, 2025
Najaf Rugs logo

Reply from Najaf Rugs

Thanks so much for your kind words. We’re thrilled you love the rug!

Rated 5 out of 5 stars

Beautiful rug.

Great website. Rug as pictured. Great price on sale. My second Najaf rug. Love them both. Speedy delivery. Thanks Najaf. Cheers Viv

November 30, 2025
Najaf Rugs logo

Reply from Najaf Rugs

Thank you so much, Viv! We’re so glad you love both rugs and appreciate your continued support.

Kind Regards,
Maria

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look