Awful company. They won’t pay unless you send them your passport, utility bill, front and back of card, bank details and a load of other stuff. They tell you after you’ve given them your money. Absolu... See more
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I'm a new Player, they have the best games and great customer service. Verification was relatively uncomplicated. The first withdrawl took a little bit long 4-5 days. 2nd withdrawl was almost instant... See more
Company replied
I Got 20 free spins on sign up but struggled too collect them. Tger were not showing up for me (personally) not saying everyone will have this issue. That being said i had to speak to support in order... See more
Company replied
I started to write a review about excellent customer service I reviewed from you Natasha you restored my confidence and faith in the online chat device. As a few bad apples at Net Bet as they are too... See more
Company replied
Company details
Written by the company
Bei NetBet stehen Ihnen die beliebtesten Online Games und Spielautomaten zur Verfügung.
Contact info
Germany
- netbet.de
3.9
Great
2K reviews
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful company
Awful company. They won’t pay unless you send them your passport, utility bill, front and back of card, bank details and a load of other stuff. They tell you after you’ve given them your money. Absolute scam. Don’t waste your time or money.
March 4, 2026
Unprompted review
very poor thieves and scammers worst UK…
very poor thieves and scammers worst UK online site ever full of fraud and scamming people.
February 28, 2026
Unprompted review
Up until the 1st Feb I’d had no…
Up until the 1st Feb I’d had no problems with this company, deposits and withdrawals were instant. Then I requested a £300 withdrawal, despite numerous emails , chats and the demands for a bank statement for an account I didn’t deposit from my withdrawal has still not been processed and now I’m being ignored. Avoid this company , there are plenty of others to loose your money on
February 1, 2026
Unprompted review
Poor payout site
Poor payout site. Play game and RPT very low on all games. This site rip people off.
January 3, 2026
Unprompted review
Please what ever you do don’t use this…
Please what ever you do don’t use this company. They refuse to pay your winnings and close your our account I can’t believe how they get away with it.
Honestly please take my word or you’ll learn the hard way like me
December 20, 2025
Unprompted review
Reply from NetBet
Hi,
es tut uns sehr leid zu hören, dass Sie eine so negative Erfahrung gemacht haben. Wir verstehen, wie enttäuschend und frustrierend das für Sie sein muss.
Wir möchten Sie darüber informieren, dass wir unsere Dienstleistungen in Deutschland bald einstellen werden. Selbstverständlich sind wir jedoch weiterhin bereit, verfügbares Guthaben oder ausstehende Auszahlungen ordnungsgemäß auszuzahlen.
Bitte wenden Sie sich hierfür direkt an unser Support-Team unter kundendienst@netbet.de
, damit wir Ihren Fall prüfen und Ihnen schnellstmöglich weiterhelfen können.
Beste Grüße,
Das NetBet Team
Lots of different providers
Lots of different providers, which makes trying out fresh games really easy.
December 10, 2025
Unprompted review
Reply from NetBet
Hi Jakub,
vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Ihnen die große Auswahl an verschiedenen Providern gefällt. Dadurch können Sie jederzeit neue Spiele ausprobieren und ein abwechslungsreiches Spielerlebnis genießen.
Falls Sie Fragen haben oder Unterstützung benötigen, steht Ihnen unser Support-Team unter kundendienst@netbet.de
jederzeit gerne zur Verfügung.
Beste Grüße,
Das NetBet Team
Poor complaint handling and unreasonable withdrawal process
I deposited £200 into my NetBet account via Google Pay. £80 was used for betting, and I requested the remaining £120 to be withdrawn. Instead of processing the withdrawal, NetBet demanded a copy of my bank statement and ID, despite having already verified my details when taking the deposit.
I have since raised a formal complaint, but the replies I’ve received are generic, do not acknowledge the complaint, and fail to address the core issue. Each response simply repeats the same information and ignores my concerns about data protection and security.
NetBet’s own terms state they “reserve the right” to carry out additional checks, not that these are mandatory. Every other online merchant I deal with refunds to the original payment method automatically.
So far, the handling of this issue has been frustrating, opaque, and unprofessional. I’ve now asked for formal escalation and will be referring the case to IBAS and the UK Gambling Commission if it remains unresolved.
I’d strongly advise anyone depositing through Google Pay or by debit to be aware that NetBet may block your withdrawal and demand sensitive personal documents, even when the deposit was accepted instantly.
October 16, 2025
Unprompted review
Reply from NetBet
Hi Steve,
We’re genuinely sorry to hear about your experience and fully understand your frustration. Please know that we take both data protection and customer verification very seriously. While deposits can often be processed instantly, withdrawals may, in some cases, trigger additional verification checks. These are conducted strictly in line with UK Gambling Commission regulations, which require us to confirm that funds are being returned to the verified account holder, in case we are unable to pay back to the same method.
We’re sorry if our previous responses have felt repetitive or unclear — that was never our intention. Your feedback is important, and we’ll make sure it’s passed to the appropriate team to review how your case has been handled.
If your withdrawal has still not been resolved or if you’d like further clarification, please reach out again to uk-support@netbet.co.uk
and reference your complaint ticket. Our team will prioritise your case and assist you directly.
Best regards,
The NetBet Team
Excellent Customer Service NatashaJob Well Done
I started to write a review about excellent customer service I reviewed from you Natasha you restored my confidence and faith in the online chat device. As a few bad apples at Net Bet as they are too lazy to this their job and check things. Really appreciate all of you help and you fixed my issues with mins and not days like some others
Llll
August 24, 2025
Unprompted review
Reply from NetBet
Hi Sharon,
vielen Dank für Ihre freundlichen Worte! Es freut uns sehr zu hören, dass Natasha Ihnen mit dem Live-Chat weiterhelfen konnte und Ihr Vertrauen in unseren Kundenservice wiederhergestellt hat. Wir legen großen Wert darauf, Probleme schnell und effizient zu lösen – genau wie Sie es erlebt haben – und es ist schön zu wissen, dass unser Engagement geschätzt wird.
Für alle weiteren Fragen oder Unterstützung können Sie sich jederzeit an unser Support-Team unter kundendienst@netbet.de
wenden – wir helfen Ihnen gerne weiter.
Beste Grüße,
Das NetBet Team
Promo for everyday
Staff are friendly and respectful and good at understanding your needs. Always come tp a fair comparison if any issues. A promotion for everyday.
July 17, 2025
Unprompted review
Reply from NetBet
Hi Declan,
vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass Sie mit unserem freundlichen und respektvollen Support zufrieden sind. Wir legen großen Wert darauf, die Bedürfnisse unserer Kunden zu verstehen und faire Lösungen zu finden. Außerdem freuen wir uns, dass Ihnen unsere täglichen Promotionen gefallen!
Falls Sie weiterhin Fragen haben oder Unterstützung benötigen, steht Ihnen unser Support-Team unter kundendienst@netbet.de jederzeit gerne zur Verfügung.
Beste Grüße,
Das NetBet Team
Misleading advertisement & Delaying refund
(My NetBet username: Pingpong76)
They misled me to believe that sports betting is available on their platform. I opened an account, sent my docs to verify it and then made a very small (first) deposit of €20.
However, after making my first deposit, I noticed that I could not bet on any sports and kept getting the "insufficient funds" error message (depsite the fact that I had enough funds in my account to cover my bet). Contacted their support team about this issue and was only then told that sport betting is not available for residents of Austria & Germany (even though the sports section is completely open and active on NetBet).
I asked for a refund and after some days of delay, their nonsensical requests for more "documents" (such as my bank card photos and bank statements) and them inviting me to play casino "games" (which are most probably rigged), they finally agreed to refund my deposit when I threatened to take legal action against them if they kept wasting my time and did not refund my deposit.
Was going to give 1 star but gave 2 stars simply because they finally refunded my deposit.
March 28, 2025
Unprompted review
Reply from NetBet
Hi,
vielen Dank für Ihr ausführliches Feedback. Es tut uns leid zu hören, dass Sie eine enttäuschende Erfahrung gemacht haben.
Bitte beachten Sie, dass Sportwetten für Nutzer mit Wohnsitz in Deutschland und Österreich aktuell nicht verfügbar sind. Wir verstehen, dass dies zu Verwirrung führen kann, insbesondere wenn der Sportbereich auf der Plattform sichtbar bleibt. Wir arbeiten daran, die Darstellung klarer zu gestalten, um Missverständnisse künftig zu vermeiden.
Was den Rückerstattungsprozess betrifft, bedauern wir, wenn es dabei zu Verzögerungen kam. Die Anforderung bestimmter Dokumente ist Teil unserer Sicherheits- und Verifizierungsmaßnahmen, um Rückzahlungen korrekt und gemäß geltenden Vorschriften abzuwickeln.
Wir freuen uns, dass die Rückerstattung letztlich erfolgreich abgeschlossen werden konnte. Sollten Sie weitere Fragen haben oder Unterstützung benötigen, steht Ihnen unser Support-Team unter kundendienst@netbet.de jederzeit gerne zur Verfügung.
Beste Grüße,
Das NetBet Team
Careful with the welcome offer Bonus…
Careful with the welcome offer Bonus that claims up to 450 free spins . I got 50 on first day i won 1 pound something, anyways I never got any other spins after that , I contacted support and they told me it's luck , you have 6 days to may get 0-75 spins. Remember to read the description very clearly . As for the slots , it's one of the worst ones that me and my wife have played and we are playing to more than 20 different ones . We play play only a few pounds to each casino when we first signed up to see how the rtp is before we deposit bigger amounts . I think I didn't win more than 0.10 to the games I tried , the 10 pounds disappeared in 5 minutes which is not a lot of money but you can surely tell if it's rigged if you try specific games . I asked my account to be closed I'm very dissatisfied
February 16, 2025
Reply from NetBet
Hi Emmett,
vielen Dank für Ihr ausführliches Feedback. Es tut uns leid zu hören, dass Sie mit unserem Willkommensangebot und Ihrer Spielerfahrung nicht zufrieden waren.
Unsere Aktion „Bis zu 500 Freispiele“ basiert tatsächlich auf Zufall, sodass die Anzahl der täglich gutgeschriebenen Freispiele zwischen 0 und 75 variieren kann. Wir empfehlen immer, die Angebotsbedingungen sorgfältig zu lesen, um Missverständnisse zu vermeiden.
Bezüglich der Spielergebnisse möchten wir betonen, dass alle unsere Slots auf einem zertifizierten Zufallszahlengenerator (RNG) basieren. Dieser stellt sicher, dass jedes Ergebnis zufällig und nicht beeinflussbar ist. Wir verstehen, dass Verluste frustrierend sein können, da Glück eine wesentliche Rolle beim Spielen spielt.
Falls Sie weitere Fragen haben oder Unterstützung benötigen, steht Ihnen unser Support-Team unter kundendienst@netbet.de jederzeit gerne zur Verfügung.
Beste Grüße,
Das NetBet Team
Netbet a total con
My name is Syed I opened my account with netbet 2 months ago,I noticed they only accept bet which they think it a lose bet the winner bets they refuse to take it’s a total con,stay away from them and bet with a proper bet company,netbet is a rubbish company they never let you win and if you win you don’t get your money for ages,stay away.
December 7, 2024
Unprompted review
Reply from NetBet
Hallo Sam,
Es tut uns leid zu hören, dass Sie Schwierigkeiten bei der Auszahlung Ihrer Gewinne hatten. Wir möchten Ihnen versichern, dass wir großen Wert auf die Sicherheit und Fairness unserer Plattform legen. Auszahlungen werden in der Regel schnell bearbeitet, und wir setzen alles daran, dass unsere Spieler zufrieden sind.
Sollten Sie weiterhin Unterstützung benötigen oder Fragen zu Ihrem Konto haben, wenden Sie sich bitte an unseren Kundendienst unter kundendienst@netbet.de. Wir sind gerne bereit, Ihnen zu helfen und Ihr Anliegen zu klären.
Mit freundlichen Grüßen,
Das NetBet-Team
The best cazino
August 11, 2024
Unprompted review
A very good casino.I recommend It with…
A very good casino.I recommend It with confidence!
August 12, 2024
Unprompted review
good platform
August 12, 2024
Unprompted review
closed account no reason and i had a balance pending what was withdrawan
I want this resolved you rob people by closing there accounts for no reason I done nothing illegal either sorry for my foul language just want my money that’s all
July 17, 2024
Unprompted review
I’m a new customer and I find the…
I’m a new customer and I find the website so difficult to navigate you get absolutely nothing as a new customer I spent 100s and not won a thing I personally wouldn’t recommend this site the bonuses are rubbish got nothing positive to say at all all I kept doing was depositing money then getting bonuses worth pennys never won a thing then eventually I won £300 which was basically half of what I had deposited
June 25, 2024
Unprompted review
Reply from NetBet
Hello Clare,
Thank you for your review!
We are sorry to hear that your experience with us was not as intended. Please be assured that we are doing our best to always improve our services, for which the reviews that players leave are very helpful.
Yours sincerely
Your NetBet Team
Have new game and is verry serios
I have a nice experience with this platform
June 3, 2024
Unprompted review
Super cool!
May 31, 2024
Unprompted review
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