Very reassuring as a new customer just…
Very reassuring as a new customer just having signed up today, to experience such great CS from the get go. Firstly I was very impressed and relieved to see my first withdrawal came through pretty much instantly, a very important part of course, which spurs one on confidently to keep playing / and backs up your hope that your decision to choose was correct/ that NB is reliable, operates a professional business & is safe to use. Obviously I had my research done before signing up and knew it was reputable, licensed etc., but having this affirmed by a super first customer experience with live chat next and seeing my account actively progressing online through the loyalty club/ etc, concreted same. On my first live chat Nino especially was on the ball and represented NetBet extremely well. No tiresome questions as he/ she caught on up the info I had already given the ‘bot’ at start of chat, so I didn’t have to repeat myself. This is a very tiresome common experience customers encounter across live chats in general in any business, which steers the whole chat negatively or elongates same from the get go. We know this simply stems from pure laziness on agents behalves, who do not bother bringing themselves up to speed on info the customer has already shared at the start of a chat before engaging with the customer, which puts the customers back up straight off the bat having to repeat themselves. Nino was on the ball, gave a good feeling to me a new customer & gave me confidence in NB. He/ She was amicable & exuded availability ‘for me’ & ‘to me’ straight off the bat, made me feel as if the agent actually wanted to help me, a rare enough find these days! He/ she was instantly proactive, ran with my query without any further needless drawing out of conversation, because Nino worked with the full info I had included already, ‘above’ to the ‘bot’ and intelligently just ran with it. I went from querying to action taken to resolution just like that, accompanied by a feeling of NB appreciating my business and being a pleasure to deal with. 💯 tick, tick.
Having worked in global CS mgt for decades, all of ‘this’ is what we aim for, not easily found, so very noticeable when such is your experience. So thank you Nino, you definitely made your SLA with me! Kudos to you (or perhaps an ‘attaboy’ boss! which would be well deserved in this inst ..) ~ Kind Regards.