Nets Reviews 2,515

Twice now in a very short time this payment service fail to do what it is suppose to. Their page is just hangin when trying to pay. Luckly, the website has more than one way to complete the payment.

Everything is computer!!!
Everything!!
Even the phones.

The webpage keeps telling me to call them... which keeps telling me to visit the web page... which keeps telling me to call them... which keeps telling me to visit the web page... which keeps telling me to call them... which keeps telling me to visit the web page... which...

Down with the monopoly!! Let there be competition!!

Scammers, got double charged, the bank told me the issue came from nets and they refuse to refund me.

Really good service and very helpful

Waww that was very quick phone call .
Maya was fantastic!

She answered for all my questions about our invoices and equipment, payments. She was so kind and helpful!

I attempted a credit card transaction for DK3600 in Denmark on 19th July 2025. The transaction did not process (due to nationwide Nets outage), so I paid via cash. Three months later (13 October 2025), Nets processed the failed transaction WITHOUT MY CONSENT. Despite several emails to Nets from the merchant (authorising the refund) and myself, Nets has thus far not refunded me. This is blatant theft.

Worst customer support you can get.
We did rebranding and changed our company name four months ago, and since then we are trying to contact Nets to apply these changes of our business name and email address with no success.
Until today our customers have the old name in their bank account transactions, and this is very frustrating.
No wonder nets has very low score on Trustpilot and very bad reputation, but you wouldn't understand it until you need their help.

The singularly most greedy and incompetent company in DK.
They should lose their contracts and their license to operate in general.

Despite all other websites approving my VISA onMitID, today Ive tried multiple times to pay for a service, using MitID as requested and approved but NETS rejecting the payment each time.

My card got blocked on Saturday and I called immediately to have it unblocked. Now it's monday morning and it's still blocked.

A year ago I closed down all activities with nets, it was not easy by far.
Now one year later they start sending invoices. This is very confusing and when I call them, they start sending me around in different departments.

Everythink is ok.

Park their vans in residential areas with no consideration to local residents. They Park on double yellow lines and dangerously close to junctions..... they might be good i
their industry but they have no care about the community or members of the public.....absolutely appalling!!!

Untrustworthy company

I've got an email from Alma telling me that she decided to terminate the agreement of online payment after many years of cooperation, really unprofessional, not serious company. Don't trust them for your business as they can cancel the service anytime
I tried to contact them in 2 weeks without any reply, very disrespectful

I've got an email from Alma telling me that she decided to terminate the agreement of online payment after many years of cooperation, really unprofessional, not serious company. Don't trust them for your business as they can cancel the service anytime, especially if you have a foreign name

Transaction went through but Net.eu never forwarded me back to seller website. Now seller can't see payment even though money is pulled from my card, and to top it off I can't even initiate a dispute as the Net website is completely broken and a huge waste of time as responses are not saved - so prepare to rewrite every single detail about your despite multiple times, only to be met with cryptic errors and customer service that simply say "yeah we are having some issues, try again later" - as if I didn't already spend 30 min trying to so this by myself first.

Contract signed for Nets Online and monthly payments are being taken. When the business actually started then customers called to say that the nets online portal doesn’t work. Called support, first I was told that “everyone is on holiday” so nothing could be done. Called back after the New Year and I was told that my contract had been terminated months ago but couldn’t say why. All the while I am still paying subscription fees. Finally got a response that there had been a mistake, but that I would have to wait another 7 days for the online payments to be active as they had to do a “major system update” first. No alternative solution could be provided. So actually more than 10 days loss of online business which is terrible for a startup. Who takes responsibility? Not Nets obviously.