ERGO NEXT Reviews 

I would leave negative stars if I could. I have seen the ads for Next all over social media. Maybe the company should spend more on training and less on ads. I reached out, and received a quick response(good right) after giving the salesman my info and filling out a form, the agent said he would have something. A week later, I emailed advising that I needed a little urgency to get insured, and still have not heard anything, and that was a few days ago. I had to scramble and find something same day. How is it, I was able to begin and finalize with a different company in ONE day, and next strung me along for two weeks. That is not professional.

Basically a scam.

They will sell you a plan for sure. Maybe they even cover you in an event (can't say).

But when you cancel your plan, they will audit you and hassle you endlessly for documentation, threatening you every step along the way with surcharges. You'll submit stuff, they'll review it, then audit you again. You'll try to contact, they won't respond in a. meaningful way. It's pretty obvious that this tactic is part of their business model.

If I could give them 0 stars I would. I have been waiting for 2 months for a resolution. no communication , no response, NOTHING. THEY DO NOT ANSWER THE PHONE OR EMAILS. They are obviously acting in bad faith .......I DO NOT RECCOMEND THEM AT ALL!!!! TAKE YOUR MONEY SOMEWHERE ELSE

We have been a NEXT Insurance customer for years, but unfortunately, our recent experience has reached the point where we are considering moving our business elsewhere.

Previously, we were able to create customized Certificates of Insurance online with the specific wording required by companies we work with. Since changes were made to the system, we can no longer create the certificate the way we need it.

The bigger issue has been getting help. We have repeatedly tried to contact customer support and have sent numerous emails requesting assistance, but we have not received the help needed to resolve the issue. The online system continually directs us back to creating the certificate ourselves—which is exactly what we are having trouble doing.

For a business that depends on Certificates of Insurance to maintain contractor relationships, having access to a knowledgeable human representative when there is a problem is extremely important.

AI chat and automated online tools can be useful, but they are not a substitute for customer service when a customer has an issue the automated system cannot resolve.

Based on our current experience, I cannot recommend NEXT Insurance to other contractors or small-business owners who may require customized COIs or hands-on customer support.

Until NEXT improves its customer service and provides a reliable way to speak with someone who can resolve issues like this, I would strongly recommend that business owners carefully consider other options before purchasing a policy.

The initial process was smooth and easy. I purchased PL and GL. I did this 2 weeks before the effective date. 2 weeks after the effective date they send me an email saying that they made a mistake and wanted to upgrade my insurance quote by a minimum $18/mo. I don't need the added coverage nor do I want it. Just try getting to a chat or phone call to get this resolved. tried to chat this morning, was 18th in the queue and after 20 minutes, i decided to chat later. when I chatted later I was 54th in the queue - Still waiting - it's been about 40-45 minutes so far. At the same time I tried calling. Got someone on the line, explained my issue they had to transfer me internally to another team - On hold now 40 minutes. As a prospective client, you need to ask yourself these 2 questions. 1. is a slightly higher premium worth better customer service/experience. For me the answer is yes. 2. Ask this question - Why do they have such heavy call volume and chat volume? This is to me a red flag and I for one will terminate my coverage with them as soon as I secure a new carrier.

DO NOT USE THIS COMPANY. THE CUSTOMER SERVICE IS THE WORST I HAVE EVEN EXPEREINCED. I NEEDED TO ADD A SECOND LOCATION AND I WAS TOLD I HAD TO GO TO A DIFFERENT COMPANY BECAUSE THEY DON'T COVER MORE THAN 1 LOCATION. ALSO IT TOOK 3 DAYS TO GET THROUGH TO THEM AND THE SITE JUST TAKES YOU IN CIRCLES FOR ANYTHING OTHER THAT PURCHASING A NEW POLICY.

Price increase of nearly 50% without explanation is insane.

How is a small-business owner supposed to evaluate E&O insurance when the insurer says the policy documents govern the coverage, but won't provide any policy documents for review until after purchase?

Their live customer support confirms they only provide policy details after purchase. How do I know what I'm purchasing?

Terrible support and broken service.

Purchased a policy and needed a standard endorsement. Instead, I got trapped in repetitive chat queues, disconnected multiple times by agents who mistook me for a broker, and hung up on after waiting 40+ minutes on hold. Zero support for active business owners. Avoid NEXT Insurance.

Absolute worst company I have ever had to use. Tried using them for 3 years while they continually lost documents, overcharged me because they lost the documents, accidently would cancel my policies, etc. And getting them on the phone is a nightmare, you barely can get through to a real person and most of the time they can't help you and send you to someone else of which it just goes to voicemail and hangs up. I was patient with them for 2 years while this was a continual headache and finally had had enough on year 3. Switched to Saif and it has been amazing, everything is seamless, I am never left in the dark or questioning what is going on. What they say they are going to charge me they do. So much better. Will never use Ergo/Next ever again.

Ergo Next is so easy! The whole process from start to finish makes insurance as easy as its supposed to be, and its priced very competitively too!

Fine print that hides fees and customer service agents tend to be rude and condescending. As a returning customer for two of my businesses over the years, I will not be going back to them. They really don’t need our business and could care less and they really convey that with their agents. If that’s how they act without a claim imagine if a claim is filed.

While obtaining the initial insurance was fairly easy, the insurance "audit" has been a nightmare! We have been trying to work with Ergo since the end of May to get the incorrect audit corrected and the correct adjustment issued. All of the requested documentation has been submitted and all questions answered. Not only should there not be an additional amount due, there likely should be a refund! William Russo and Stacy Dunn have been phenomenal to work with but we still can't get anywhere! Today we got yet another incorrect notification. We really have had enough. Can't someone in the right position please help to get this resolved? THANK YOU in advance. And once this is resolved, we will gladly revise our review!

Diamond Hands Digital
Control Number: 1620031

Next renewed my policy after I notified them in writing I was getting the policy from another company. Still took money from my bank account and you cannot disable the payments yourself on the website portal. I have to pay my bank to stop the transactions. No customer service except chatbots. Horrible dishonest company. Reply to your response- you added a phone number to contact customer service in your reply. Why not make that number available on your website?

Company is communicative, keeping customers updated on what's available to them regarding their company needs.
Reasonably priced.

Great customer service. And Great prices for my business!

This is a phishing company that uses bait and switch tactics. Square’s little underling WC ripoff.

I wasn’t even with them a year and in January 2026 they wanted an audit. One email with little contact information. And it gave me 30 days to do this.

Only WC insurance through payroll that ever required this since I pay through Square payroll.

Plus I was phished by Next by them saying The Hartford no longer was servicing my account and they were taking it over since they were squares WC reps. I don’t investigate, but lesson learned.

Now I cancelled them and they billed me $1662 for the whole year.

You can’t reach a human there. AI phone service, live chat is a joke. I waited through 40 calls roughly 2 hours.

I’m also checking these circumstances out with an attorney. I just don’t believe these people are serious.

My company NEVER received one poster for the employee room, no pamphlets, no contact information as it’s insurance that protects them. But no, no nothing. Not one thing for me or them. The Hartford always sent information to be posted.

Scammers with fake reviews, as I looked many 5 star reviews up and those people just don’t exist.

I smell a class action.

The renewal process was flawless. Great company to use for company insurance

I am continuing to try and get a certificate that has an Endorsement included. I continue to request but have NOT yet been able to receive the necessary items to accompany my Certificate

Horrible company will try to double your policy cost for no reason. Then you no one speaks English. Been in business for over 10 years never had a claim.