Nike Reviews 

Had a pair of Nike runners that I wore maybe 4 or 5 times. Sent pictures ot the two souls that had fell off of the runners. I had no receipt or recalection of where I had boughten them from. They would no accept my request to have sent back. Obviously they don't stand by their product.

Nike assist is awful. It’s obviously ai. After sending many reports one including a video of the shoes clicking whilst being worn we went back to our local outlet. The manager there watched the video and immediately replaced the shoes.

My husband ordered me a pair of vomero trainers as a present but unfortunately they were too big so we returned them using Nikes return service via Evri. We also ordered a smaller size pair of trainers from Nike the same day.

The return was delivered back to Nike but they did not issue the refund. After numerous chasers my husband was told we would not be getting a refund as the returned item was not the trainers - they said it was a non-Nike item.

Nike customer service was non existent, my husband was lied to and laughed at by Nike staff. They told us that in the box they received back was a child’s worn leotard and not the trainers (we don’t have children). So effectively we have been a victim of fraud despite following their return procedure to the letter and yet this is how they treated us.
We will never order from Nike again. I am writing this review to warn other customers of this scam.

I bought some shoes from them twice, the first time they never told me what was the issue, then I thought I did some wrong so when they sent me back my money back I changed everything what I did and they still ain’t tell me what the issue was bad customer service and I will never buy from them again I don’t recommend

I’ve bought quite a lot from Nike over the years, but refusing a return worth 799 SEK for a pair of trousers—where *you* delivered the wrong type—is unbelievable.
Neither I nor anyone at the golf club will ever order from Nike again!
I will be posting reviews on various online platforms, such as Trustpilot and your own website.
Poor service.

Nice Customer service!

Awful from Nike. Returned a pair of trainers on 30th June, unworn with tags, they were too small. I have the tracking confirmation that the parcel was delivered to them on 30th June. 27 days later, I'm still having to chase them, and they just keep denying the refund but not giving a reason. When you phone the UK number, its awful, I spend a lot of money with Nike. Sort it out Nike, this is shocking. I will spend my money with another brand that has better customer service.

Vashon is a really nice work helped me out ALOT

I really thought I'd love the sneakers I got, but they just didn't live up to the expectations. The design looked awesome online, but in person, they felt a bit cheap and not very comfortable for long walks as I had hoped. I mean, the style is nice, but I was really looking for something that could provide support without feeling like I was walking on concrete all day. Delivery was a bit slow too, which was frustrating because I was excited to try them out right away. It took almost a week to arrive, and for a brand like Nike, I expected quicker shipping. When they finally got here, I noticed there was a flaw in the stitching, which made me doubt the quality control. Honestly, I expected better from them. It’s a bummer because I usually love Nike products, but these just didn’t cut it for me. I guess I’ll have to return them and look for something else. It’s disappointing, but at least the customer service was helpful in the return process. Just wish I could’ve been happier with the product itself.

I've used the Nike App alot and thought I'd praise the app and the customer service associated with it.

Product quality is superb and delivery is so much quicker than other on line retailers. Very impressed!..please use this app

Absolute terrible customer service sent multiple emails about my trainers that were still in warranty showed pictures of the problem and kept on getting the same response. matter of fact it was a chatbot that was replying back to my email’s not a real human being💀💀 avoid buying from here at all cost’s no wonder why the reviews are all shit and all bad

This is just a short summary of what happend over the 5 weeks period, but after numerous emails, calls and online chats, Nike is saying the refund will not be issued to me on a product I have succesfully returned to them and on top of that, they could not even give a proper or believable explanation, as to why.

They will not speak to me anymore and are saying that the case is closed and the decision is final... during the whole process, the responses were extremely slow and vague and only came after I chased them to ask what is going / asked for a refund many days after the product reached their warehouse. The final nail in the coffin was getting an 'explanation' after +20 days to say that the box had reached their warehouse empty and this was not communicated to me previously somehow as they were just going in circles. In fact, I was just receiving AI generated responses a lot of the time, they have provided wrong order numbers in emails, incomplete information, generic answers previously and the whole customer service experience was just awful.

I have never had anything similar happen to me in the past with anyone and did not expect that this can happen with what seems a reputable company like Nike. Never buying anything from them ever in my life and I used to like their trainers.... but this was just insane how they could do that and get away with it.

Very poor Quality & bad customer service from Nike! I am writing to formally dispute the findings for Claim Number 131657952. Nike assessment states that the damage is "not a material or manufacturing flaw"; however, I strongly disagree.
As a dedicated Nike collector with over 70 pairs of shoes, I am well-acquainted with how your products should perform. This specific pair was used strictly for walking and was part of a large rotation, meaning they saw very little use. The degradation is not "normal wear and tear," but rather a clear failure of the materials used during manufacturing. The damage is located on the upper portion of the shoe, an area that does not sustain impact or friction during normal walking. This indicates that the issue is not due to wear and tear, but rather a factory defect. The material appears to be of substandard quality and was not suitable for this type of footwear. As shown in the photos, the material is prematurely disintegrating/falling apart despite minimal use

Got some new fits from Nike and love the style. The packaging was nice. Already placed another order.

The shoes were the strongest part of this Nike order. They looked as good in person as they did online, the cushioning felt comfortable on runs, and the fit provided the arch support I had struggled to find elsewhere. The range of colors also made it easy to choose a pair that felt personal. The weak point was fulfillment: delivery took more than a week, which felt slow compared with other online stores I use. Once the package arrived, the product quality made the wait less frustrating, but the overall experience would have been much better with faster shipping. Based on this order, Nike does well on design, comfort, and product choice. The area that needs attention is delivery speed, especially for customers buying footwear for a specific activity or date.

Horrible service in shipping. It says a item is in stock you order and pay for it 2 weeks later it has not shipped from warehouse because they think its not in stock all the while they leave me in the dark with an expected arrival date 2 weeks past and tell me in a week if it do t ship it will automrly cancel. And I get on nike.com and it says that item is available and in stock

Bought some Nike trainers for my son.
Upper sole cracked/ripped on trainers....opened a warranty claim...unfortunately rejected claim straight away without any valid reason.....
No more nike products for me....
Nike is not what it is used to be ...cheaper quality with high prices...
BE AWARE!!!!!!!!!

I purchased a pair of Nike Monarch from a local uk retailer sports direct. I bought them for Look, comfort, Brand Loyalty and price.

However after two weeks the right shoe developed an audible squeak. I tried returning to sports direct who said they wouldn't replace? Needing those shoes for an outfit i bought another pair. Again two weeks later the same thing happened???i contacted Nike who said its not a manufacturing issue and would not help? There is clearly a manufacturing issue and im gutted having now got two useless pairs of the same shoe

So good all the workers are doing well and I am very happy to say this 5 star is very deserved