No Northtrampoline Reviews 

Very Easy and fast delivery.
Same with the product, need no tools to assemble👍🏼

When I ordered the trampoline, it arrived fairly quickly. However, one of the parts had a manufacturing defect, which meant I had to wait two weeks before I could continue the assembly. Then, once the replacement part finally arrived, I discovered that other parts were missing as well, which was incredibly surprising.

I'd expected a smoother process given the price and reputation, but that wasn't my experience. At the time it felt like the worst purchase experience I'd had in years.

Update: After I posted this review, the company reached out to me directly. Having gone through that process, they do seem serious enough to take the mistake properly and want to make it right. But the fact that I had to go online and complain before I was met properly is a real negative, and the repair came too late to undo the frustration.

The end result was okay. But it might be hit or miss buying from these guys, be prepared to be firm in your communication. If you complain, you might get met, ultimately it worked out for me.

So: they messed up, it was bad, they tried to repair it, and that part was fine. I'll keep the product, its great. But I wish I hadn't had this experience at all.

Ten days since the order with delivery 5-8 days. The package seems not sent, there is no tracking and no information.

I ordered, they delivered 👍

I’m still waiting for the trampoline I bought 9 days ago and nobody says anything about when it is coming. In the app (Shop) it’s says “waiting for information”
It’s very frustrating because when we ordered it the propaganda was delivery between 2-6 days.

Don't buy - logistic chaos!
In May 2024 we decided to dig up our inbound North Trampoline and place it in another place in our yard and wanted to put legs on it.
So on May 23, 2024 we ordered the below: 2x LEGEND OVAL 420 LOWER LEG B (SHORT) And
2x LEGEND OVAL 420 LOWER LEG A (LONG) with delivery one week later. Well, what the service team did not know was that we also needed 8x EXP. OVAL 420 MIDDLE POST (2014-2019) 500 (2014-2017), I figured it out myself when I saw the first delivery, and something was clearly missing.
So on June 6, 2024 we ordered the 8 middle post – we only received 4.
While waiting for the 4 last middle posts we found out that the lower legs that was sent to us was missing the locking mechanism between the middle post and the lower leg. From here on it has been an absolutely nightmare. Showing a logistic department in a complete mess – no one is checking the orders going out of their warehouse. Since May I have been talking or mailing with 6-7 different people, some of them asking what I am missing, clearly NOT reading all the mails going back and forth. I would call asking for some kind of communication and received nothing and starting over with a new customer service person whenever I called to ask.
In July 2024 they would send us the missing pieces – could this finally be the end of “the trampoline legs-gate”??? Of course not – we again received 4 lower legs without the locking mechanism. SERIOUSLY?!? I called customer service again and the message was that they would send lower legs again plus the missing 4 middle posts. They would open a new trampoline package just for this and to make sure that we could close this thing. Boy oh boy – we were thrilled when we picked up 7 big packages on Sunday (august 18). In the biggest package was 2 lower legs (short) with a locking mechanism plus or middle posts. Hallelujah. But of course, it doesn’t end here. We then opened the 6 other packages – and I kid you not – all 6 packages contained 1 lower leg without a locking mechanism. So now we have minimum 12 lower legs without a locking mechanism – clearly showing a warehouse team/logistic team that don’t know what they are doing.

And they have tried to send us a safety net "as compensation" - a safety net that doesn't match our trampoline. This company is such a joke.
I will never buy anything from North Trampoline again.

Best trampoline, best service!

Excellent trampoline.
Spare parts are easy to find on the website and come at a reasonnable price even years after our model had been updated.