I Contacted Numan about an issue concerning a blood test kit. Finnlay-Rose was most informative and reassuring in letting me know what I needed to do. Also letting me know that should there e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service provided by Herschel has been second to none. Herschel has been so supportive and has been amazing to deal with. She is a credit to the Numan brand. We need more people lik... See more
Company replied
They’re extremely proactive in the weight loss treatment process. They interact efficiently & are available if any problems occur or advice is needed. It’s not just the treatment I’m paying for, there... See more
Company replied
I used a different supplier then decided on NUMAN I've got to say human are very professional, the whole process is very good. Not the cheapest but I would rather have good customer service than g... See more
Company replied
Company details
- Pharmacy
- Online Pharmacy
- Online Prescription Medication Vendor
- Vitamin and Supplements Store
- Weight Loss Service
About Numan
Written by the company
About Numan
We treat common health conditions with personalised plans that alleviate symptoms and identify root causes. This holistic approach combines diagnostics, medication, supplements, individual clinical care, and digital health programmes.
So how do we work?
Just answer a few questions online about your health and one of our team of qualified clinicians determines if you’re suitable for a repeat prescription, delivered discretely to you every month (or 3 months if you choose). It’s that easy. You can delay, or pause your deliveries any time.
We take your health seriously, so our team of health coaches, nutritionists and clinicians are here to support you throughout your treatment. If you need diet and lifestyle advice, or if you want to discuss your treatment, or make a change to your medication, we're here for you.The journey towards a healthier life and increased confidence begins with us. Check your eligibility here.
Numan is regulated by the Care Quality Commission, the independent regulator of all health and social care services in England.
Contact info
Farringdon Point, 33 Farringdon Rd, EC1M 3JF, London, United Kingdom
- 0808 169 9594
- help@numan.com
- numan.com
4.6
Excellent
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Carol was extremely helpful
Carol was extremely helpful! Kept me informed every step of the way when my delivery got lost in transit. It makes all the difference in a stressful situation. I think other members of customer service could learn something about communication from Carol honestly
July 2, 2026
Unprompted review
The lady I spoke to today was most kind…
The lady I spoke to today was most kind and patient and stayed on the line to give me her help and support and I am very grateful for her patience
July 3, 2026
Unprompted review
Im very happy with the help form…
Im very happy with the help form Danniela
July 3, 2026
Unprompted review
Anita made all the difference with my…
Anita made all the difference with my experience with Numan she couldn’t do enough for me , this is how I like to be treated.
Thank you so much .
July 3, 2026
Unprompted review
I would personally thanks to Beth from…
I would personally thanks to Beth from Numan customer service.She was amazing and kind,polite and helpful.
Responding with accuracy my questions regarding the issue created by their delivery company.
With her I got response straight away,no waiting hours or days as others from Numan customer service team!
Thank you Beth keep doing the great job.
July 3, 2026
Unprompted review
Laura in customer care was so helpful…
Laura in customer care was so helpful and quick to respond. She made things much easier for me when wanting to restart my subscription. Thank you Laura - you're a credit to the company ❣️
July 3, 2026
Unprompted review
Excellent service from Nicole
Excellent service from Nicole. My request was quite complex and Nicole spent a great deal of time sorting it out. I was kept informed regularly and 100% happy eith the solution. Thank you.
July 3, 2026
Unprompted review
Sarah @ Numan
Sarah, at Numan, was very helpful when my medication needed redirecting and delivering. She was quick with email replies, and made sure my medication was delivered on time.
Thank you ;)
July 2, 2026
Unprompted review
A bit of a mess made with my…
A bit of a mess made with my prescription. Cancelled the one I have been using and replaced it without telling me but it works so…
June 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I expected to lose a lot more weight…
I expected to lose a lot more weight than I have..I have been on this medication since the end of April & have only lost over 2kg. I have cut down on my food & I am very active but feel like I have spent a lot of money on the medication & haven't seen the results.
July 3, 2026
Reply from Numan
Hi there,
We appreciate you sharing your experience and feedback regarding your weight loss journey. We understand your disappointment with the results and the investment you've made. We recognise that progress can sometimes feel slower than anticipated, even with dedicated efforts. We are always here to support our customers.
All the best,
The Numan Team
Nicole was great
Nicole was great. She understood what I needed and sorted it straight away. No fuss no extra hard sell just great customer service. Thank you
July 2, 2026
Unprompted review
Still not approved after nearly 2…
Still not approved after nearly 2 weeks, even after replying straight away to any information requests
July 2, 2026
Unprompted review
Reply from Numan
Hi there,
We understand your frustration regarding the approval delay. We are actively looking into this to expedite the process for you.
All the best,
The Numan Team
I spoke to Beth this morning and she…
I spoke to Beth this morning and she was fantastic. She was quick to communicate and sorted out my issues with no problems at all.
Extremely good service and very friendly. Give her a pay rise!😁
July 2, 2026
Unprompted review
The guy who I spoke to to was so…
The guy who I spoke to to was so polite, helpful and efficient.
July 2, 2026
Unprompted review
All it takes is good people to make a…
All it takes is good people to make a frustrating time easy !!! And less frustrating !!!!
Massive thank you to Winifred and Claire for sorting out this perplexing situation..... BRILLIANT CUSTOMER SERVICE !!! Thank you
July 2, 2026
Unprompted review
Only had Grace as my coach for three…
Only had Grace as my coach for three weeks but gave me some insightful tips to help me with my munjaro journey
July 2, 2026
Unprompted review
Shaan and the team at Numan have been…
Shaan and the team at Numan have been absolutely incredible to deal with. I recently made a bit of an error when injecting a dose and I reached out to the team for support and advice, they were so kind and put my mind at rest immediately, they checked in on me every day to see how I was and offer advice and guidance on how to look after myself. What a team! They truly make you feel like you are in safe hands.
July 2, 2026
Unprompted review
I was told about Numan from a friend
I was told about Numan from a friend
As I was experiencing problems
Numan were very thorough and understanding and subscribed me on medication for my problem.
Which I’m pleased to say solved it
Thanks very much I was very happy with the outcome. Great company helping people in need.
May 26, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.