Stadium Way West, MK1 1ST Central Milton Keynes, Buckinghamshire, GB
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Written by the company
We are the largest and best-known cinema operator in the UK, showcasing the best of the big screen at over 100 state-of-the-art venues. Whether it's the biggest blockbusters, the latest family films, or one-off event cinema spectacles, we bring it to you.
Stadium Way West, MK1 1ST, Central Milton Keynes, Buckinghamshire, United Kingdom
2.9
2 reviews
No recent history of asking for reviews
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Dirty and unpleasant atmosphere repeatedly affected my asthma on multiple visits. Informed Odeon via online chat but had to wait over an hour for a response. Sent an email to customer services and after many chases got a response many days later. I'd not had these issues before and did feel that the Limitless Pass was great value. Now I regret renewing my limitless pass as the company just don't care
Your customer service is non existent. You can’t speak on the phone, and only have access to a chat bot and an account on X. I needed reassurance that if I drove for half an hour to get to the cinema (Milton Keynes) I would actually get my tickets as I wasn’t sent tickets and my booking didn’t ever complete in terms of the payment screen. I read online that this meant the tickets weren’t properly allocated and people had had a problem with seats being double booked. I felt anxious the whole time. Your chat bot didn’t reassure me as it kept giving me a standard response. This was a birthday gift for my dad who would have been very upset if we’d driven all that way only to find out the transaction hadn’t completed and we didn’t actually have seats. Even your website made me anxious as in the help section it mentions that transactions that appear to have completed may not have done. I’m also aware that people are complaining about the app not working. It showed no record of my booking or my tickets.
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