Optical Express UK Reviews 

The staff at Optical Express in Waterfront/Dudley are excellent. The ladies on reception are so welcoming and friendly, they take time to get to know you and have a chat. The Optician also takes time to explain things in detail and no-one seems to rush you out. Top class service, I will definitely be returning in the future, thank you!!

Attended the Blantyre branch had an excellent service start to finish, brilliant staff, great care. Natalie is exceptional, she has the most natural and fantastic personality making me feel at ease and so helpful when selecting glasses and getting everything setup. Optical Express should be very proud to have her - not many have her ability to support and help customers in the effervescent, energetic and genuine manner she does. Karen the Optometrist was amazing too, so professional, knowledgeable, and engaging. Ensuring a comprehensive eye examination offering detailed information to support and help.Great service have been with this branch for a number of years and hopefully for many more to come - thanks all

Everyone I have spoken to on the phone or face to face has been so friendly and helpful. The company are efficient and very well organized putting the customers needs first. I would especially like to thank Heather for her excellent support 👏

Had great service from Manisha at meadowhall yesterday. Was very helpful and knowledgeable about lens replacement surgery and was happy to answer any questions i had.

Alice and the team are quick to reply and always positive and supportive. Speaking to the actual team in the Swindon shop (which I visited last year) is easier than a generic person on the end of the phone ! Thank you :)

We paid over seven months ago for my partners lazer eye surgery seven thousand plus and after all check ups and having the surgeon at Chelmsford change the lens just before walk in surgery room after that eyes was not 20/20 as promised and was very sore had to goto several appointments after the one that stood out the worst was at Norwich ass we walked in a optical express member of staff(female) was literally leaning over the glasses stand talking to her boyfriend/husband asking if he enjoyed the sex the night before absolutely disgusting behaviour the staff was so rude and then we also been to couple appointments to Cambridge staff are so relaxed they might even fall over if you come here for a appointment please add at least two hours to your time maybe more and we will be looking at compensation from Norwich , Cambridge, Chelmsford especially as we never got any explanation why the surgeon changes the lense last minute all three places don’t keep appointments time all runs behind by two to three hrs totally unprofessional we will be looking at legal advice as this experience has been going on for over seven months and no one seems to care all the cared about was money upfront !!!! Be careful

My consultation at the Salisbury branch was faultless. Marisa, Sue and Troy were very thorough, friendly and approachable. All procedures were explained and the follow up contact has been great. Would highly recommend

My mum just had natural lens replacement with optical express . Junaid and javeriyah at the Huddersfield branch were both very professional . Helped my mum throughout the whole process answering all of her questions and making sure she has Everyhting she needs before her surgery . they both provided my mum with excellent care at her post op appointments . My mum is really happy with her results and would recommend optical express.

Called into the Belfast store to see if someone could fix my glasses after i damaged the leg on them.
I was greeted by Jenny who was very professional and had the issue resolvedin no time.
Would highly recommend the belfast clinic, very friendly and efficient service. Absolute delight to deal with especially Jenny

I had a great experience yesterday with a thorough & fully explained examination plus consultation regarding my eye health & suitability for lens replacement. A lengthy & mostly enjoyable process with multiple tests led by a genuinely, lovely, staff member who was clear & upfront throughout. I then had a remote video consultation with an optician who carried out further tests & read my results through along with a full explanation. There was no hard sell & I was able to ask as many questions as I liked. I fully recommend Optical Express based on this experience & will be using them in the future when I’m ready for my lens replacement.

Great service from Rebecca and Caitlin Alison Gayle and Donna at the Gyle.

Owen at the Glasgow branch took me through a full eye exam and explained each steps clearly. Who then passed me on to Paul to finalise my tests.
All went well and comfortable to proceed with surgery.

I’ve just finished having my eyes lasered and they already feel amazing! 👀✨ The treatment itself has been fantastic, but I honestly can’t praise the aftercare and support from Kerry at the White Rose Clinic enough. She has been absolutely amazing throughout the whole process, so caring, reassuring and professional. She’s a credit to the clinic! Highly recommend

The St. Albans manager, Sue, really went the extra mile to make me feel comfortable and taken care of. She made the whole process clear and simple. She even wrote out a full itinerary of appointments for me.

The process was clear and easy to understand.

Some of the experience I had at the Milton Keynes office was less than ideal. I had to chase them for email confirmations of appointments and then call another branch. Their time keeping let them down, I was there for over 2 1/2 hours for an hour appointment. The staff were professional and pleasant. They could have been more helpful with solving the time overun.

Today had an eye test. Very friendly staff and nice ambiance
Fully recommended

Optical Express Paisley - the level of service is amazing in here as everytime I’ve visited recently with getting contact lenses Dawn, Claire and Carol have all been amazing looking after me and making sure everything was in order

I took my daughter for her laser eye surgery today. Her appointment was at midday. We waited nearly 2.5 hours for her surgery with most of this time being stuck in a small, freezing cold, sterile room. No one offered any explanation about the delay or any comfort. As she suffers from ADHD the whole process was extremely distressing for her. She was very upset by the end of the whole saga.

I would highly recommend Optical Express, Cardiff. Had my initial consultation today. I was a bit nervous and didn't quite know what to expect. Staff were amazing and very friendly. My Patient Advisor - Arjun Chouhan explained the whole assessment process, and kept me informed throughout my appointment. I felt completely at ease.

my name is paul hayes phoned optical express with a view to another appointment because i was sneezing and coughing so got another appointment turned up done the consultation and they charged me
£50 for not turning up for the one i cancelled if i was thinking about eye surgery it would not be with optical express customer service is discracefull you were given 2 days notice i canceled the appointment because i was ill

Had my eye test at Paisley branch 08.08.26.
Delighted with the service from Dawn, Kirsty and Lisa.
Very professional, helpfull and friendly.