Outlook Mail Reviews 2,566

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people found the website and app to be problematic, with frequent login failures, difficulty accessing accounts, and issues with basic functionalities like sending emails or searching. Customers also reported a poor user experience, citing outdated interfaces, slow performance, and a general lack of reliability. The service was consistently criticized for being unhelpful, with many struggling to contact support or resolve their issues. Some people were dissatisfied with the inability to send pictures in emails without online copies being kept. Reviewers frequently mentioned issues with account recovery, especially when old phone numbers were registered, leading to prolonged periods of being locked out. The lack of direct human contact for support was a significant point of frustration for many.

What people talk about most

Website

Clients share negative opinions on the website experience, with many expressing frustration over persistent... See more

User experience

Customers consistently express significant frustration with the user experience, citing difficulties with... See more

Customer communications

Users describe negative interactions with contact options. Many reviewers report significant difficulties... See more

Application

Customers consistently express strong dissatisfaction with the app. Many reviewers report constant login... See more

Service

Reviewers express strong dissatisfaction with the service, describing it as "disgusting" and "the dumbest... See more

Based on these reviews

Rated 1 out of 5 stars

Absolute garbage. Turn on 2 step authentication at your peril. If you change your password on your PC, your phone will block your account. When you then go to reset your password, you'll find yourself... See more

Rated 1 out of 5 stars

Absolute rubbish! First of all offering a free platform and then charging for it at later stage is kinda lame itself. The low storage capacity is a bait for money grabbers like Bill Gates himself.... See more

Rated 1 out of 5 stars

Firstly, unpaid free mail accounts do not get synced correctly after emails are deleted to make space. Deleted emails remain undeleted. Next, despite a successful login with 2FA, it's impossible to... See more


1.2

Bad

TrustScore 1 out of 5

3K reviews

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Rated 1 out of 5 stars

Zero functionality

Unbelievable what their website has been doing. I've never set-up a pass code or finger print, yet it's asking me to do all that. It's showing the same password that allows me to log in sometimes, is now the wrong password. This is what greed and disorganized AI does to you. Might have to switch to another service.

April 8, 2026
Unprompted review
Rated 4 out of 5 stars

One of the most based and reliable email clients

The title says it's all. I use Outlook for both personal and business purposes, and the Microsoft ecosystem adds significant value to my experience. While I understand why some people express dissatisfaction, it’s undeniable that Outlook stands out as one of the top players in the market.

April 13, 2026
Unprompted review
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Rated 1 out of 5 stars

Unbelievable

I was just in my deleted folder in the app. Click delete all. It's deleted over 800 emails from my inboxes! Fortunately I don't really use Outlook much any more...I just hope I never need any info from those emails it just deleted by itself

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

My account was blocked

My account was blocked and the only way back a form for it, i tried 4 times, did not work. You can't call them or email them directly if you are personal user. Never coming back!

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible, just terrible.

Every time I try to log in, it brings me to the verification page for an account that I do not want to sign into. I cannot change the email and am stuck on the same screen.

April 4, 2026
Unprompted review
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Rated 1 out of 5 stars

Had my hotmail account for over 20…

Had my hotmail account for over 20 years. Very frustrating to use. have to keep changing my password. then it doesn't recognise the new password. 2 step verification never works and find myself doing the same thing repeatedly. Worse email platform ever. Going to move over to Gmail.

April 4, 2026
Unprompted review
Rated 1 out of 5 stars

Such a big campany and such a bad app

Such a big campany and such a bad app. I upgraded storage and still can't send or receive mails. I've had this issue twice and the helpdesk does nothing. They are slow and are asking me to do the same things each time. I follow the steps, but nothing resolves the issue. This is just a sacm. You are better off opening a new account. I've sent screenshots and asked them multiple times to escalate it. They never do and it seems like they can't see the issue I'm having through the screenshots. Totally useless and really feel scammed. Never buying their storage again.

March 31, 2026
Unprompted review
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Rated 1 out of 5 stars

Avoid this utter useless email provider…

Avoid this utter useless email provider - reset my password on my laptop, my phone doesn't recognise it, now I'm locked out of two accounts which I have had since I was a teenager, each is linked to the other for resetting passwords, each tell me my password is wrong or I have tried to sign in to many times, I only reset the password on one account who who the hell knows why two of them aren't working now. ZERO customer service, so don't even waste your time trying, who knows if ill ever be able to get into my main account again. USELESS!!!!!!!!!!

March 13, 2026
Unprompted review
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Rated 1 out of 5 stars

Good bye outlook

for 3 days i have been trying to login to my account which is usually easy and user friendly,

but for some reason no matter what i do Microsoft will not let me in it asks for my mobile number then says thats not working right now then it asks to confirm an email which isnt mine then it stars all over again by asking to confirm my mobile number.
Update 4 days on and same issue Microsoft have done nothing to resolve the issue is anybody in the office i wonder?

March 16, 2026
Unprompted review

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