PACK & SEND Australia Reviews 

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Very disappointing experience with PACK & SEND Online Self Service.

I booked and paid to send my personal belongings, only to have my booking cancelled because personal goods are apparently prohibited under their online service. This makes little sense to me. If these items cannot be shipped through the online service, why does the system allow customers to complete the booking and payment in the first place?

What made the experience even worse was being charged a $5 cancellation fee for an issue caused by the limitations of their own service. After wasting time dealing with the cancellation and the inconvenience it caused, being charged an extra fee felt completely unreasonable and unfair.

$125 JUST TO SHIP 2 PIECES OF CLOTHING??
Forced to ship it out a couple of hours before I had to catch a flight.
This was my first time ever shipping something so I didn't know any better but how could ya'll scam me like that.
Service was alright and the packages were sent but the value-for-money was just horrendous. This is a straight up scam and everybody should avoid it. Just go to AUSPOST. DON'T GO HERE.

I requested for a package to be sent asap , they used a poorly reviewed carrier and its still unlikely to arrive until weeks its estimated . I regret using them for $238 to send a small package. It would have been quicker to use slow Aus post. They tell me after I requested they could have used a quicker service . All pretty pathetic the service . I hope it arrives , but its already questionable

It was super easy to book online, very cheap and staff were helpful and friendly when I dropped off package. They delivered way before the date that was given so the receiver and I were very happy with the service. Thank you!

While organising online was simple, it was cancelled within an hour. Desktop for this company is apparently dangerous goods. Was advised of a refund within 2 business days. This did not happen. AND the courier still turned up to collect the PC the next day. They again reassured me it would be refunded but still was not 4 days later. Confirmed that it was cancelled after courier appeared and then sent me another confirmation of delivery. Went to TNT, desktop was picked up within 1hr and made it halfway across Australia in 2 days... before the refund,

The package pick up from home was simple and the delivery to the Pack and Send hub where the recipient could pick it up made things very easy. Pricing was very good for a large package.

unfortunately it took a long time for the delivery to be collected.

All good. Some of the offshore personnel hard to understand (Philippino?)

Really happy. They collected within the agreed time frame, the courier was great, and they delivered interstate safely, and within a couple of days.

Fast, professional and excellent communication.

Booking process is very easy to follow, Rates offered seemed competitive. Item was picked up and delivered in the timeframe stipulated. Very happy with the service and I would recommend them to others looking to send packages.

I dislike about picking up my parcel, I been waiting on the first day of pick up, but didn't see if someone show up, then it takes long time for 3 days I think, to pick it up

Great customer service, friendly staff, reliable.

They could not have reasonably done any more to make the process smoother, it was all around pretty easy to print my own delivery labels, attach them to the delivery box and drop it off at their service centre, and the price was pretty good too.

Really fast delivery, I sent the items on 17th August and they were delivered next day. Moreover, all of the items were protected well

Took 3 days to find out they could not pick up the parcel and had no way of contacting the courier. This was from the Hills in Sydney to Melbourne Suburbs.

Customer Service Manager was passive aggressive, talked over me and kept pointing out I was using their budget service. Told repeatedly about their internal business process instead of actually resolving the issue, which was I needed some sort of time bound pick up window after 3 days of waiting for a no show courier.

Refund issued. Will not use again.

Delivery time was very slow, tracking showed item sitting depot in Melbourne for 5 business days before departure, tracking wasn’t updated to show arrival in Adelaide and eventually was delivered 3 business days after arrival in Adelaide. Communication was poor in response to emails and phone calls. On the positive side, price was very good…..so if your pockets aren’t very full and you’re not in a rush, go for it

The ordering a courier online was super simple, took a few minutes and then they organised the rest. Issue occurs with the third-party courier who fulfils the request. A week after the pickup should have been completed, I contacted the business waiting for the documents to be picked up to find they had not. I messaged Pack & Send to be told that they had been advised that the documents were not ready. I phoned them up and they looked into it for me and quickly re-organised the pickup and I now have the documents. Although this wasn't the best experience, Pack & Send once contacted jumped on it and had things sorted very quickly, can't fault them for that.