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No response from Customer Support
Due to previous issues with Customer Support. I decided to cancel a PreOrder I have open.
No Response from Customer Support, The order has not been cancelled. It's been 5 days. I now have to file a payment dispute.
They are still having a problem with accepting emails into their system.
Edit
Customer Service is through Fame House (per my billing statement)
January 9, 2024
Unprompted review
Not sure what’s going on with Customer Service
Not sure what’s going on. Love Paul McCartney but I ordered his new McCartney iii CD with the yellow bundle, release date 18th December. It’s still pending. If it’s been delayed by COVID, ok, but I paid in full on 17th November, I’ve emailed 3 times, I’ve tried a DM, all I want to know is I will be getting my order and my money hasn’t just disappeared into the ether. Very disappointed with the company on how they respond. The first time I emailed their USA customer service in error, they emailed straight back but said I had to email their UK customer services, so I did. Been waiting nearly a month now just to hear I haven’t been forgotten about. They’ve had my money since November, not sure why they took the payment before they dispatched. A previous order with them, the money was only taken when they packaged my order up for delivery.
January 26, 2021
Unprompted review
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