Paul Smith Reviews 440

Jemma’s customer service was outstanding.
My slight issue was resolved in minutes.
I genuinely like the Paul Smith brand even more now. Your fashion brought me to you but your first class service will keep me.
Well done Jemma & Paul Smith team.
You deserve 5 star & more. GJL

Exceptional service! Jemma from Paul Smith support handled my issue with outstanding professionalism and kindness. This is exactly how world-class customer care should look. Highly recommended!

I had a complaint and it was resolved with care, nice words, quick and them aolition was more than adequate!

Great try before you buy service for suits. Lovely suit, great cut, and that certain dash of Paul Smith.

Really impressed with the customer service. I had an issue with a product which I raised just after lunch on Day 1. By the morning of Day 2 a replacement had been dispatched and it arrived on Day 3. Very happy with the service received!

Absolutely Fantastic service from Kereine, they kept me informed throughout the process and made sure I received an outcome I was delighted with!! I have been a Paul Smith customer for over 40 years and I still wear many of my original items!!

I had a small issue with an item so I contacted customer service to see what my options were, Jemma replied almost immediately and within literally hours a replacement item was on its way to me. In a world where poor customer service has become the norm it was so refreshing to be treat to such a first class response

I normally purchase Paul Smith clothing from a local retailer in Australia, but ordered a limited edition Oasis t shirt from the website. Unfortunately after a couple of cold washes the shirt shrank in cold wash no dryer, which has never happened before with PS clothes. I reached out to customer service who were amazing and after a few discussions online they offered to replace it and within a week I had a new one shipped from the UK to AUS. How can you fault that for excellent service. Although I like browsing in my local store and trying things on first, I would have no issues using the web store again. Love the clothing, love the service! Thanks

I was in the covent garden store looking to buy a bracelet for my birthday. the staff were so friendly and helpful. I had a great experience and a lady called Simittra served me who was so nice and helpful happy and smiley just making such a good experience.

Amazing. Paul Smith has the best customer service team.

Jemma, the customer service rep was very helpful in searching for the linen blazer I was desperate to find. She was polite, attentive, accurate and prompt with her responses and with sending me the product.

I’ve bought many things from Paul Smith and usually the quality is excellent. The one item I did purchase that wasn’t great quality I reached out to support and they immediately replaced. Unfortunately the replacement also had quality issues and after speaking to Customer Support, they sorted out a return and refund. Handled excellently from the start.

The whole experience was first class- the huge benefit is being able to try different sizes at home and avoid buying the wrong size. Tremendous.

Before shopping, I use Trustpilot for a nearly 4 1/2 star review that’s enough for me myself. I’ve ordered twice already. This business I would recommend and shop again. Wonderful service, quick delivery, and quality clothing. Website is easy to use. Hubby and I have a new ,com place to shop. PS-we havent rhad the need to returned anything.

Have been a loyal customer of Paul Smith for a number of years. I feel there has been a loss of quality whilst prices have increased. Customer services are excellent however and responded to an issue I had with an item very positively and an outcome I was happy with. Just hope the previous expected level of quality product returns.

Friendly, helpful, knowledgeable advice; convenient and on time; not sales-y at all.

Paul Smith are one of the few clothing websites that still allow customers to contact their customer service department by telephone.
This makes resolving problems much quicker and easier.
Just recently I had to contact PS Customer service for help with an order. On this occasion I spoke with Natalie.
She was very polite and was happy to help. At the end of the call my problem had been resolved and later that day was followed up with an email confirming what we had discussed earlier.
Whenever I have contacted PS Customer service in the past it has always been a positive experience. Everyone that I have ever spoken to has been friendly, polite and eager to help. It must be a nice atmosphere to work in.
Thanks to all at PS Customer service.

Had a great encounter with Carmel who also gave me very good advice on which size I should choose and why in the context of the look, the fabric, etc.... The Paul Smith light blue linen suit is beautiful and truly suits me. The shirt is gorgeous and both look great together, which Carmel with zero prompting also felt!
Thank you Paul Smith and Harper

Uda

Kereine did an amazing job! She was prompt, friendly, and professional. She came up with a reasonable resolution and sent a replacement to me very quickly. I am very grateful and will enjoy these pieces with my Kensington suits. Paul Smith continues to be one of my favorite brands.