So far, I’m quite happy with pCloud. It’s easy to use, and the backup feature works well for new photos. The only reason I’m giving it 3 stars right now is that when I turned on automatic backup,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a customer of pCloud for several years, with the lifetime deal, and they have been great until now. Over the past few months their service is constantly going down, making it impossible... See more
Company replied
The site had life time cloud drive subscription. I thought it could good idea and bought 2tb space .after few months they closed my account took all personal files. Thank you very much. now Iam... See more
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I am using pCloud for several years now as an alternative for my Google drive and OneDrive and it is working really well on my phone. I am no longer using the pCloud desktop application on my laptop f... See more
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Company details
Information provided by various external sources
pCloud is your Personal or Professional cloud storage. All your photos, videos and documents are stored in one safe place and they are accessible on any device, wherever you go. Real time changes can be seen on all your devices. Every change you make in your pCloud can be seen immediately on your computer, phone or tablet. pCloud makes it super easy to receive large files online because of the Upload link. On top of that, sharing, uploading and downloading files have never been easier. Find more about pCloud on http://www.pcloud.com/
Contact info
74 Zugerstrasse Str, 6340, Baar, Switzerland
- +41 43 508 59 48
- info@pcloud.com
- pcloud.com
3.1
Average
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from pCloud
Hello, we are really sorry to hear you're having trouble! We'd love to help get this sorted out for you right away.
Could you please clarify which feature or function isn't working (e.g., automatic backup, file syncing, pCloud Drive, logging in) and which device/platform you're using (Windows, macOS, iOS, Android, or Web)?
Once we have a bit more context, we can provide specific steps to solve this, or you can email us directly at support@pcloud.com so our technical team can take a closer look!
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i have not receive any code to my phone…
i have not receive any code to my phone to log in.
i email support and they asked me a ton of info to turn off 2fa.
i dont want to turn off 2fa. i want their system to send me a code to verify the login.
September 26, 2026
Unprompted review
Reply from pCloud
Update: By design, enabling Two-Factor Authentication (2FA) replaces standard email verification login codes with your chosen 2FA method (either SMS / Push Notifications or Authenticator App). pCloud allows only one active 2FA/verification delivery method at a time. When 2FA is toggled ON, the system redirects all login security challenges away from email and onto your configured 2FA channel or app. When 2FA is toggled OFF, pCloud reverts account authorization checks back to standard email verification codes whenever a new browser, device, or untrusted IP attempts to log in.
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Hello, we completely understand your frustration and appreciate that you want to keep your account secure with 2FA enabled!
To help clarify, pCloud offers two types of Two-Step Verification:
SMS / System Notifications: Sends a code via SMS or a push notification to your registered trusted device/app.
Authenticator App (e.g., Google Authenticator): Generates time-sensitive 6-digit codes directly inside your authenticator app (no SMS required).
Why SMS/Notification codes might not arrive:
Carrier or Roaming Delays: Mobile carriers occasionally block or delay international short-code SMS messages.
pCloud App Notifications: If you have 2FA set to push notifications, check if another active device (like your desktop or web browser) is receiving the approval prompt.
Mobile Signal / Do Not Disturb: Weak cellular reception, active VPNs, or notification filters can prevent SMS delivery.
How to resolve:
Check if you saved your Recovery Codes during 2FA setup to log in immediately without disabling 2FA.
If SMS continues to be unreliable with your mobile carrier, consider switching your 2FA method to Google Authenticator once logged in for instant, offline code generation!
I've used the lifetime deal for 8 years…
I've used the lifetime deal for 8 years and I'm really happy with it. Never had a problem, download and upload speeds are good.
I choosed it because I loved the pc software allowing you to use it as any usb drive. You could also install apps on pcloud.
I see some reviews talking about customer service, but I never needed to contact them.
September 25, 2026
Unprompted review
Reply from pCloud
Thank you so much for being a loyal pCloud user for 8 years!
We are thrilled to hear that your Lifetime plan and virtual drive functionality have served you so well over the years. Giving users a seamless experience—acting just like a local drive—alongside reliable speeds is exactly what we strive for.
Thank you for sharing your experience and for being such a wonderful part of the pCloud family!
Responsive and responsible
I have been using pCloud for many years now, and it's been fantastic. What's equally fantastic is their customer service which I had to reach out to recently. I mistakenly purchased a service that I did not need, and they not only refunded me, but also gave me helpful information and assurance. They are responsive and responsible and did not try to sell me something I did not need.
September 16, 2026
Unprompted review
Reply from pCloud
Thank you so much for the wonderful review and kind words! We're delighted to hear that our support team could help resolve the purchase issue quickly and smoothly. Having loyal users like you for many years means the world to us—thank you for being part of pCloud!
Desktop App is bad
Since i wrote review for other service that i use today, why i just stop, continue write.
I am using PCloud Lifetime plan for few years.
They works, uploads got little slower because i live in Asia, far from their datacenter (EU Datacenter).
Only downside is Mac OS desktop app requires disable system level protection, so i never installed it and never tried again. Until fix this i don't wanna consider it.
September 21, 2026
Unprompted review
Reply from pCloud
Thank you for sharing your feedback! One of the benefits of using pCloud as your cloud storage provider is that you can access your files from your Mac with the help of our system extension. This extension allows you to integrate pCloud with your Finder app and manage your files without taking up any space on your local drive. However, some users may be concerned about the security implications of installing a system extension on their Mac, especially for devices using the Apple Silicon chip - M1/M2.
To install our system extension on such a device, you will need to enable the Reduced Security option in your Recovery Mode. This option allows you to install software that is not signed by Apple or that requires additional permissions. You may think that this option will compromise your system's security, but that is not the case. In fact, this option is equivalent to the normal security level of macOS Big Sur, the previous version of the operating system. Apple has introduced a new security level in macOS Monterey, called Full Security, which is more restrictive and does not allow any system extensions. However, this does not mean that Reduced Security is unsafe or inferior. It simply gives you more flexibility and control over your software choices.
Regarding transfer speeds in Asia: we have expanded our edge network with 13 regional Points of Presence (POPs)—including nodes in Tokyo and Singapore—to cache traffic and boost speeds for our Asian users.
We appreciate your long-term support as a Lifetime user, and we are always working to make installation even seamless!
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Great command lıne support
Great command lıne support. Rsync service is very convenient. Overall it has been equally useful in mac, windows and the linux world. Nice support team.
September 16, 2026
Unprompted review
Reply from pCloud
Thank you so much for the awesome review! We're thrilled that our command-line support and rsync integrations are serving you well across Mac, Windows, and Linux! We're glad to have you with pCloud!
PCloud Support and complaint handling
PCloud Support and complaint handling. I attempted to escalate an issue to a complaint and was advised that PCloud have no formal complaint process. Instead I was stonewalled at every opportunity with generic acknowledgements of failure but no accountability. For clarity this review relates to my experience getting support and is distinct from my other review regarding the failure of the service to communicate billing issues appropriately, automatic downgrades and arbitrary data deletion policies. This review is intended to highlight that pCloud openly admit to having no complaints process.
September 11, 2026
Unprompted review
Reply from pCloud
Thank you for sharing your experience. We treat all complaints with high priority, and your case was formally escalated. Our investigation showed the billing discrepancy was caused by payment processor handling rather than a system fault. Please be assured that your feedback regarding our notification processes has already been forwarded to the relevant internal teams for review.
Helpfull Support, reliable service, great software
At first I was sceptical, as I'm always are with lifetime purchases.
But my experiences with pcloud werd overwhelmingly good!
The client installation was easy and straightforward on all my devices.
OneDrive, Dropbox and Google drive have no official Linux support, while pCloud runs smoothly on even CachyOS Linux!
Their support may not be the fastest, but they were very friendly and we were able to resolve my requests after some back-and-forth.
All in all, an outstanding service in the modern cloud landscape!
Especially the virtual drive functionality for devices with limited space!
September 9, 2026
Unprompted review
Reply from pCloud
Thank you so much for taking the time to share such detailed and positive feedback! We are thrilled to hear that your experience with pCloud has been overwhelmingly positive.
Providing native, seamless support for the Linux community—including distributions like CachyOS—is something we take great pride in, especially alongside our virtual drive feature designed to save local disk space. We also appreciate your understanding regarding support response times; our team always strives to deliver helpful, friendly, and effective solutions for every inquiry.
Thank you for being a valued part of pCloud and for sharing your support with the community!
I am very satisfied with the Pcloud…
I am very satisfied with the Pcloud service, both in terms of its functionality and systematic development. I am using it for several years now. The service operates very quickly and is highly affordable.
Additionally, I would like to commend the customer support, which has been exceptional. Overall, I highly recommend Pcloud for anyone looking for a reliable and efficient cloud service.
September 9, 2026
Unprompted review
Reply from pCloud
Thank you so much for the fantastic review! Hearing that you're satisfied with our speed, pricing, and support team over the years means everything to us. We're honored to keep serving as your trusted cloud drive!
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As a cultural entrepreneur (Dutch…
As a cultural entrepreneur (Dutch living in France) I manage a lot of documents on multiple computers. And as I also organise events it is essential for me to share documents with a lot of people. On a SECURE basis.
I don't like any of my personal or organisational data to be stored on non-EU located servers. As I store all kinds of data from artists and others that I work with it is in their interest to have easy access to that data and be sure that our American nephews do not mingle in our affairs.
Comes in pCloud.
I am a heavy user, storing over 250 GB data (documents, photos, recordings) in the cloud. I have 5 computers active in my household / business and a couple of mobile devices. I can access all my data anytime (as long as I have an internet connection of course) or I use one of my devices with local mirrors of that data).
In my now years long experience I have never experienced a data or security breach, have never lost dat or a single file. On the contrary: pCloud has saved me with the occasional hardware crash / reinstall and recuperation of files from anyone connected to my pCloud storage.
As a result a number of people in my sphere have converted to pCloud as well.
Yes, I know, there is NextCloud delivering everything I would use. But, I just don't have the urge to install and manage another system on my own hosting. pCloud is rocksolid, easy to use and easy to explain to others.
I just don't want to be Googled, forced to use OneDrive or iCloud. Non of them work as easy on ALL platforms I use (MacOS, Linux, Android). And they are US based which means the US govt can interfere with my data.
There are other alternatives but I just like pCloud for its easy of use, the carefull roll out of new features and general solidity.
Score: 10 out of 10. I wouldn't want to work without pCloud anymore.
Get your own pCloud, you won't regret it.
September 3, 2026
Unprompted review
Reply from pCloud
What an incredible testimonial! Thank you so much for taking the time to share such a thoughtful, detailed review. Hearing how pCloud seamlessly supports your work as a cultural entrepreneur across France and the Netherlands—and across MacOS, Linux, and Android—is truly inspiring to our entire team.
Data privacy, cross-platform reliability, and absolute sovereignty over where your files live are core pillars of why pCloud exists. Knowing that our EU data region, rock-solid security, and effortless file recovery have given you complete peace of mind (and saved the day during hardware crashes!) means everything to us.
We are deeply grateful for your trust over the years and for recommending us to your network of artists, partners, and colleagues. Supporting independent creators, entrepreneurs, and privacy-conscious professionals like you is a privilege.
Thank you for being such a stellar part of the pCloud community! If you ever need anything, have feedback on new features, or just want to connect, please don't hesitate to reach out to us at support@pcloud.com.
Abysmal speeds = customer support doesn't respond.
Despite offering higher speeds than other market players, I can't get past 865 KB/s.
This is unacceptable—I have a 1 Gbps fiber plan! It feels like I'm on a copper connection with a 56k USRobotics modem! It's a disgrace—stay away!
I've tried everything—creating a .RAR file so there's only one large file to transfer—but no luck; the speed still doesn't exceed 865 KB/s! Don't bother with them. Plus, I've sent four messages over the last week with no reply—pCloud is sinking like the Titanic!
The application glitches on one computer but seems to work on another; I cannot reply on Trustpilot because I don't have a reference number to provide. I am in contact with pCloud, and they have apologized, explaining that the lack of customer support is due to the holidays.
pCloud #1526562 is on the way to solve
August 30, 2026
Unprompted review
Reply from pCloud
We apologize for the support delay during this busy period! We do not throttle or limit transfer speeds on our end, so we're eager to troubleshoot the connection issue with you. Could you please send us the email address you have used for your pCloud account registration? Our team will prioritize investigating your account right away to get this fixed!
Overall a good alternative Big Tech cloud storage
I am using pCloud for several years now as an alternative for my Google drive and OneDrive and it is working really well on my phone. I am no longer using the pCloud desktop application on my laptop for making backups as it lacks some functionality. Fortunately third-party backup software is working with pCloud. very happy with that.
August 20, 2026
Unprompted review
Reply from pCloud
Thank you for being a long-time pCloud user and sharing such detailed feedback! We're thrilled that our mobile app serves as a reliable Big Tech alternative and that third-party backup solutions are fitting seamlessly into your laptop workflow.
We're constantly improving our desktop sync and backup tools. If there are specific features missing that made you switch to third-party software, we’d love to hear them! Please feel free to share your thoughts at support@pcloud.com so we can pass them along to our development team.
Kudos to the support team!
Fast, friendly, and super helpful support. I'm really impressed by how quickly my request was handled. Thank you so much!
August 19, 2026
Unprompted review
Reply from pCloud
Thank you so much for the wonderful review! We're thrilled to hear that our support team was able to resolve your request quickly and effectively. Knowing you had a great experience means the world to us—thanks for being a valued pCloud user!
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Reply from pCloud
Thank you so much for the kind words and high praise! We work hard to provide a reliable service and top-notch security for your data. We truly appreciate your support and for being a valued pCloud user!
Avoid if you need an invoice
They only allow access to a payment invoice for a few days, after that you can only access a payment receipt?
WHY?
This is totally stupid.
August 7, 2026
Unprompted review
Reply from pCloud
Hello! Have you tried reaching out to our support team at support@pcloud.com for further assistance with this?
Regarding invoice availability, the automated generation timeframe directly depends on the specific payment provider used and the processing time limits set by their system.
Our support team will be more than happy to locate your account transaction and assist you with getting the documentation you need!
The support is very great
The support is very great.
The interaction with the support was very positive.
The responsiveness and professionalism were very good.
The behavior of the support was excellent.
The support from pcloud is a role model.
I appreciate the support from pcloud very much.
Overall full 5 out of 5 stars for the support from pcloud.
My best regards,
John
July 7, 2026
Unprompted review
Reply from pCloud
Thank you so much for the kind words, John!
We're thrilled to hear about your positive experience with our support team. Delivering fast, professional, and helpful assistance is always our top priority, and knowing we earned a 5-star rating from you truly makes our day.
We’ll be sure to pass your compliments along to the team!
Best regards,
Do not use for business
I would not advice using this service for any business related needs. Their customer service is basically non-existent. I purchased a lot of storage to use as part of a business app. Go to configure the API for read/write access (available in their public docs) and you have to contact support now and justify your need for it. AFTER OVER A WEEK of dealing with customer service, this is what I get "This process requires manual review, so it may take several days for your request to be processed.". A feature that was documented as click-to-configure on their site - now takes justification and weeks to get enabled. Save your money and time and move on to another vendor.
July 31, 2026
Unprompted review
Reply from pCloud
Update: We are happy to inform you that your API request has been approved and the app has been created. Thank you for your patience during the process.
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We are very sorry for the frustration and delay this has caused you!
Due to severe system abuse, we recently had to implement temporary restrictions and manual reviews for creating new API applications while we upgrade our security measures.
Please rest assured that your request details have already been forwarded directly to our development team. We are prioritizing your case and will update you as soon as the API app is fully enabled for your account!
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Very unstable services and cannot not…
Very unstable services and cannot not index any files on encrypted cloud drives. Subpar support sucks.
July 24, 2026
Unprompted review
Reply from pCloud
Thank you for your feedback.
Please note that pCloud Crypto uses strict client-side, zero-knowledge encryption, your files and metadata are encrypted directly on your device before reaching our servers. We never hold your encryption key or have access to your unencrypted files, server-side content indexing is not possible—this is a intentional design choice to guarantee complete privacy.
We take performance issues and support quality very seriously. If you are experiencing service instability or frequent errors, please reach out to us at support@pcloud.com with your account details so our senior technical team can investigate and help resolve these issues for you right away.
It's slow to sync
Update 3rd August 2026.
Since posting my initial review I have solved the issue with files failing to upload to pcloud. I had recently changed broadband supplier and noticed that MTU was set to 'auto' in the router settings. This was amended to 'Manual' and the packet size changed from 1500 to 1280. Problem solved. It took me days of messing about to figure this out as there is no help anywhere.
I've been using pCloud for 8 months now and I'm not wowed with the service. It's not the quickest to upload files and the sync function is slow. The look and feel are just passable, but not as nice as say Google Drive or Onedrive.
July 21, 2026
Unprompted review
Reply from pCloud
Update: Our support agent has reached out to you regarding this matter to further investigate any potential issues with your sync and uploads.
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We are very sorry to hear that you are experiencing such slow sync speeds and upload errors!
We would like to clarify how pCloud sync handles speeds and why this might be happening:
No Speed Limits: We do not cap or throttle upload/download speeds on our end. Your transfers run as fast as your connection, device processing power, and server routing allow.
Initial Syncing & File Structure: If you are running a sync for the very first time, or if you are uploading tens of thousands of tiny files in deeply nested folders, it takes significant time for the app to replicate the complex folder structure before the actual file data starts transferring at maximum speed.
If the problem persists please contact our support@pcloud.com and you will receive further assistance as soon as possible.
The functionality of pCloud is optimal for me!
The functionality of pCloud is optimal for my usage and expectations. Only once during more than four years there was a problem that my files were not automatically synchronised with pCloud as defined - and this was unfortunately an unreported update-error from pCloud itself and quickly fixed after me reporting it to the help desk. Otherwise all the time stable and available, very satisfying.
Also the help function works in general fine (via email), although I got sometimes the impression it's also here partly done by AI. But if you insist by repeat queries to get a useful and reliable answer, you'll get it eventually.
July 10, 2026
Unprompted review
Reply from pCloud
Thank you so much for taking the time to share such a detailed and honest review!
Having you with us for over four years means a lot to our team, and we are thrilled to hear that pCloud has consistently provided the stability, availability, and overall functionality you need day in and day out.
While software updates occasionally introduce unexpected edge cases, we are glad our tech team was able to resolve that bug quickly after your report. Keeping your files seamlessly in sync is our top priority!
Thank you again for your trust and loyalty over the last four-plus years. We’re committed to keeping pCloud rock-solid for many more to come!
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