Pier 1 Imports Reviews 186

After two chairs were out of stock on another website, placed an order for same two chairs on Pier 1 website as of Feb. 10. Only on Feb. 27 did I find out the chairs were out of stock on Pier 1 website as well, and only after sending an email questioning why I hadn't yet received shipment info regarding chairs did their automated system let me know they are out of stock.
Attempting to dispute order with American Express after Pier 1 charged my account when purchase was processed, but outcome unknown at this time. Pier 1 return policy says orders may not be cancelled after being placed, so if you want your merch delivered in a reasonable amount of time after your card has been charged, suggest you seek out other options as it serves no good purpose to offer great discounts when their inventory is out of stock with no information provided as to when merch will be back in stock. Unacceptable level of customer service tells me better to worry less about discounts and worry more about prompt fulfillment of order after card has been charged.

Purchased a Christmas ornament on 12/14. Started following up on 12/21. To date I still have not received the Li Bien Christmas ball. I have received two separate automated responses stating I would hear something in 72 hours. No phone number (red flag), only email. Had to get my credit card company involved. Needless to say, won’t be purchasing from them in the future.

Do not purchase from Pier 1. They have zero customer service in the event they mail a faulty product. I received a piece of furniture that was missing 2 pieces. They only give you an email address that responds with AI. There is no live support.

What happened to Pier 1? It was one of my favorite furniture stores when In opened in the 90’s. Quality products with some good deals if you shopped right.

Now it’s a money grab for the smaller novelty products and cheaply made larger pieces that lose there shine with manufacturer faults that quickly become apparent once in use.

The brick n mortar store closed down several years ago in my town and looking at the reviews regarding their website ordering makes me realize that they are a business best left in the past.

Hi. This website is a scam. Once paid with PayPal they even take more money from the account than the website indicates the cost is. You never receive any email with order confirmation and you never get the product or get any answers from them. Avoid at all cost.

Scam, ordered and pay for shoes. Never recieved them.Did not respo d on emails!!!

Scam website never order from them. I ordered 2 pairs of shoes. Never received weeks later. Bogus email to contact them no reply. No contact number. Fake Andrew’s given in Uk total scam Don’t buy from this company. If I could give -10 star rating I would!!!

They are scam artists
They contacted me for the 1st time 24 days after my purchase via email explaining they had no stick of what I had ordered and stated they would like to refund my monies however they couldn't do it via bank transfer only via paypal they had no intention of refunding me yet they attempted to take more money from me via paypal
Then someone contacted me via WhatsApp who they had given my number to
This person claim to be from PayPal refund dept who tried his best to take more money from my bank account while we communicated online.
At the same time i was also talking to PayPal they confirmed my suspicions that they would never contact me via WhatsApp and they were certainly not from PayPal whoever they were.
It's a con site! they don't have any stock neither do they have a genuine contact number or email address.
Don't buy from them and beware they have few sites online that have different contact addresses.
They will email you with a paypal invoice when you purchase.

I used to love the Pier 1 stores, so thought the online shopping would be good. I ordered 4 chairs, they FINALLY arrived, and they are the exact same cheap chairs I already ordered and returned from Amazon. They were TWICE the cost at Pier 1 online AND I can't return them. Plus, I sent customer support a few emails and nobody ever got back to me. VERY unhappy.

I ordered 2 SETS of 2 Lounge chairs with cushions (4 x chairs total). Received confirmation of order with order number. I also received 2 packages. The packages were parts, literally 2 legs for the chairs. When i checked the website, it says "order fulfilled" . The only option you have for customer support is an email address. I emailed them 7 times with no response. I googled a phone number, and they are all "out of service" when i tried to call. I filed a complaint with the BBB and submitted a claim with the credit card company. Pier1 has still not responded to me, BBB, or the credit card number and i never received my order. It is so bizarre, because i literally receive coupons and correspondence from them every day.
I would not take a chance with this company. I think they bank on most people just not taking action for their lack of fulfillment.

Horrible takeover of such a beautiful store Pier One Imports. I would never have ordered here from day 1. Their products are Not even close to the gorgeous selection they used to have. Just another Junk store online now and after reading these reviews of delivery, returns, and overall non-existent customer service, it is unbelievable they are still in operation… AND
my experience started not 12 months ago, it was from the First day of online store launched in 2022.
Review rating is 00000.

Small votives (4pack, watermelon zing) that I like come with too shortened wicks. The candles self extinguish in the liquefied wax after an hour or so.

Bought some expensive Christmas ornaments that were packed poorly and paint was chipped off the top and one ornament was broken. Wrote to them twice with no response. Buyer beware there is NO customer support.

UK fronted website that ships from China, but doesn't mention it.
That's not even the worst part.

Their payment gateway is also based in China, so unless you use Monzo or similar, you will get charged a foreign transaction fee after paying.

But that's not even the worst part.

Also your stuff won't even turn up, and you'll have to email a random @hotmail account to try and get a refund. I'll wait a few days and then issue a charge-back on my credit card.

Scam.

pierone, or pier1, or pieronenl.com (I ordered from the dutch version of this site, all mentioned websites look the same) is fraudulent website. Like many other reviews, after my purchase I never received confirmation email, I tried to contact them, never got answer. Not only that, but it looks like they took my credit card details because I discovered I had number of transaction that I didn't make (investigation is ongoing now). So if you are lucky to read reviews before ordering from there- stay away from this site. If you unfortunately didn't read this, check your credit card activity for a few months period from the moment you used it there.

I ordered a fall wreath from Pier 1 and when I opened the box I could believe that I was charged over $80 for the cheapest looking merchandise!! I immediately requested a return label and a refund. Pier 1 does NOT give refunds any longer. You get a merchandise credit. What a disappointment. I will never purchase anything from them again. Pier 1 used to be a great place to shop. I guess if you like cheaply made decor and don’t mind not getting a full refund for your purchase then this is up your alley.

The order never arrived.
Their customer contact point, some ‘Barry Juliana’, is a liar and a dishonest hustler.

Placed an order in Jan of 23. Never received the product. Numerous attempts to get resolution through their empty support email address is a joke. Service is Non-existence. Phone is constantly fast busy. W-T-F.

~Neil

If I could give a (0) rating I would.
Ordered 20 Christmas ornaments as a yearly tradition for our relatives from my son.
I did not receive all of them and customer service is a joke. Still waiting for my order or a response from over 6 months ago.Don’t waste your time or money on Pier One online orders.

Very frustrated that Pier 1 is ignoring my emails…it has been months since I paid $279 March 4, 2023 for a product that their app shows never shipped. Their system sends automated acknowledgements of receipt of my emails but no specific reply after that. If anyone is preparing a law suit, I’ll join in.