Plum Diamonds Reviews 

395
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, patient, and responsive throughout the custom ring design process. Consumers also highlight the exceptional customer service, noting smooth communication that makes the entire journey completely stress-free. Buyers appreciate the stunning quality of the finished jewelry, sharing that pieces look even more breathtaking in person. Additionally, people love the convenient at-home try-on kits which make exploring different ring styles fun and easy. Reviewers mention the wonderful packaging complete with helpful details, making every purchase feel truly special and memorable.

What people talk about most

Product

Consumers find product to be positive, highlighting the exceptional quality, beautiful craftsmanship, and... See more

User experience

People report positive experiences with user experience, highlighting how the buying process and website... See more

Customer service

Users describe positive interactions with customer service, consistently praising the exceptional... See more

Staff

Customers had positive experiences with staff, frequently highlighting their exceptional helpfulness,... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the craftsmanship and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication has been excellent. The ring sample box was beautiful and so useful. I was a bit confused how to insert the 'diamonds' into the clamps. i would suggest encouraging users t... See more

Company replied

Rated 5 out of 5 stars

Plum Diamonds made the entire custom engagement ring process an absolute breeze! From start to finish—designing the piece on their site, picking out the perfect diamond, and getting it delivered safel... See more

Company replied

Rated 5 out of 5 stars

I completely fell in love with this ring the first time I saw it in an ad, and after weeks of comparing different diamonds and second-guessing myself, I’m so glad I chose Plum Diamonds. The ring is... See more

Company replied

Rated 5 out of 5 stars

The staff at Plum Diamonds was extremely responsive and worked very hard to help me design my dream ring. My personal assistant, Olivia, took into consideration every little detail that I wanted to ex... See more

Company replied


Company details

  1. Jeweler

Written by the company

Hi! We're Plum Diamonds, and we're all about serving you premium lab grown diamond rings and fine jewelry. Each piece is fully customizable and crafted just for you in our own sustainable workshops. We offer free lifetime servicing and sizing, and we're founded by female jewelers who love diamonds (and won't steer you wrong!). Plum Diamonds crafts the highest quality gold and platinum settings in adherence to strict ethical and sustainability regulations. We own the best custom manufacturer in the business, where expert teams craft heirloom-quality fine jewelry for discerning customers across North America. Together, we’ve been doing this for generations and will continue for decades to come! Through www.plumdiamonds.com, we bring one-of-a-kind, impeccable rings direct to you.


Contact info

5.0

Excellent

TrustScore 5 out of 5

395 reviews

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5.0

All reviews

(395)

138 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a great experience

Always a great experience. My ring is even better in person.

September 29, 2026
Plum Diamonds logo

Reply from Plum Diamonds

Jordane, we are over the moon to hear this! And we so appreciate that you shared - thank you!

Rated 5 out of 5 stars

The shopping experience was awesome

The shopping experience was awesome! Delivery was quick and they walked me through all the steps :)

September 30, 2026
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Reply from Plum Diamonds

Hey Grace - so happy to hear all the steps went smoothly! So happy to have you at Plum and hope to see you here again :)

Rated 5 out of 5 stars

Amazing

Amazing! The ring is beautiful and they kept me up to date and was very helpful with the delivery.

September 24, 2026
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Reply from Plum Diamonds

Brittany, we're so thrilled your had a great experience and love the ring! Can't ask for more and we appreciate that you cared to share :)

Rated 5 out of 5 stars

Easy all around

Every interaction from the website, to reaching out to their team, to the delivery was easy and seamless. Could not be more pleased!

September 24, 2026
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Reply from Plum Diamonds

We love to hear of a seamless process and appreciate that you cared to share! Thanks so much for picking Plum!

Rated 5 out of 5 stars

Looks great

Love it, can’t wait to give it to her!!!

September 21, 2026
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Reply from Plum Diamonds

We can't wait either! Thanks for picking Plum and an early congrats to you both!

Rated 5 out of 5 stars

Customer service was well beyond any I…

Customer service was well beyond any I have recently received. Quality of ring exceeded my expectations.

September 9, 2026
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Reply from Plum Diamonds

Hey Bill, we love this review! Thanks so much for sharing - it means a lot and we're so glad you're pleased.

Rated 5 out of 5 stars

Plum Diamons

The buying process was easy. They were in consistent communication thru out the whole
Process. I received a beautiful ring and the shipping was fast and easy.

September 16, 2026
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Reply from Plum Diamonds

Overjoyed to hear all steps went as planned! And overjoyed to have you as part of the Plum family - thank you!

Rated 5 out of 5 stars

Get the sample kit! Very helpful..

Communication has been excellent.
The ring sample box was beautiful and so useful.

I was a bit confused how to insert the 'diamonds' into the clamps. i would suggest encouraging users to do the above process over a box on a table. My first attempt to 'Set' the stone, it flew across the room.

j recommend this kit to everyone exploring diamond shapes and sizes and ring settings.

i was very impressed by the quality of each piece including the simulated individual messages. very classy overall. i am more inclined to purchase from your store after seeing the details put into the sample ring box. .

Thank you.

Thank you, Plum People

August 30, 2026
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Reply from Plum Diamonds

Thanks for the feedback about the stone holder - yes, it can be an acquired skill! If you liked the Try On Kit, you'll love a "real" Plum ring - we'd love to make one for you!

Rated 5 out of 5 stars

The best experience possible

The best experience possible. Very user friendly and when it came to shipping and keeping secret, I was able to make adjustments last minute. When I came back around to work on the wedding band, they communicated back and forth on the customization and made that process very enjoyable and easy. I have recommended to everyone I can!

August 27, 2026
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Reply from Plum Diamonds

We love to hear this! Word of mouth is the very best gift and we're so appreciative :)

Rated 5 out of 5 stars

My engagement ring and wedding band are…

My engagement ring and wedding band are the most beautiful pieces of jewelry I know, thanks to Plum Diamonds! Absolutely exquisite! Highly recommend!

August 26, 2026
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Reply from Plum Diamonds

Andrea, we're so excited you love your set! So glad we stuck with it and found the perfect design for you - thanks for being part of the Plum fam!

Rated 5 out of 5 stars

Great experience!

The ring was exactly as designed & the communication from start to finish was superb.

August 31, 2026
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Reply from Plum Diamonds

Hi Logan, love to hear it! Appreciate the kind words and thanks for Picking Plum!

Rated 5 out of 5 stars

the hype surrounding Plum is valid and accurate.

The incredible customer service for my fiance's custom engagement ring and wedding band was exceptionally well handled. Renee and Kristy did an absolutely fantastic job at reassuring me and accommodating my requests the whole way through.
I have gone out of my way to not only write this online review, but also to recommend Plum to many of my friends and coworkers in person. Can't seem to recommend them enough! It's remarkable what an effect good customer service can have on an experience so special as this.

August 14, 2026
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Reply from Plum Diamonds

Wow Seth! Thank you so much - it feels so good to know that your experience put you at ease, and hearing that you've recommended Plum is so touching - the highest compliment! We appreciate it, thank you!

Rated 5 out of 5 stars

Great selection

I loved being able to have rings sent to me because that allowed for more than just a few minute viewing of different styles on my hand. I was able to wear these for days to help narrow down options and I greatly appreciated that.

August 21, 2026
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Reply from Plum Diamonds

Yes! That's one of the biggest advantages of the At Home Kit vs a quick in-store try on - thanks for appreciating that!

Rated 5 out of 5 stars

I absolutely loved my experience with…

I absolutely loved my experience with Plum Diamonds! I purchased the At-Home Try-On Kit and was so impressed with how easy and convenient the entire process was. Being able to try on different styles from the comfort of my own home made it so much easier to figure out what I actually love and what looks best on my hand.

I’m getting engaged sometime next year, so this was such a fun way to start exploring my options without any pressure. It was also so helpful to see the different shapes and styles in person, and it completely confirmed how much I LOVE the pear shape! 💍🤍

I would definitely recommend the At-Home Try-On Kit to anyone who is ring shopping or just wants to get a better idea of their preferences before making such a big decision. Such an easy and fun experience!

August 19, 2026
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Reply from Plum Diamonds

Yay, this is exactly how we hope people feel about the Find Your Diamond Kit! Thank you so much for sharing and we can't wait to make your "real" ring!

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