Powertool World Reviews 

Brilliant service,no hitches,price good.Would use again.

First time using this company and chose to telephone. Spoke to Tizz who took the order, created an account for me. Order was placed Mon 6th July 2026 just before midday and delivered just after 8am the following day. Not had chance to try the Dewalt Kit but inspection showed exactly as required. Excellent from Tizz time will tell on the product but expect it to be good.

Ordered several different items. All arrived on time and well packaged (and by a polite delivery person in courier company uniform).
Nothing went wrong and very happy with purchases.
5 Star all round!
P.S. I've just received a reminder to register items for extended warranty, so 6 STARS!

ORDERED AT6.45PM AND TOOLS DELIVERED BY APPROX 10.30 NEXT DAY.INCREDIBLE SERVICE AND COMPETITIVELY PRICED.

Had a problem with the sander I purchased manufacturer problem customer service was brilliant in responding and sorting the problem out

Absolutely useless. They took a week to send the wrong product. I had to waste my time returning the items. Then another week after they received the return. They tell me that they don’t actually stock the item. Still waiting for my refund.

I recently purchased an Evolution R255TBL+ table saw from Power Tool World. Unfortunately, when the saw arrived, I discovered that the rip fence had been damaged during transit.

I contacted Power Tool World and was assisted by Dan from customer service. The response was quick, professional, and extremely helpful throughout the entire process. They contacted Evolution on my behalf, arranged for a replacement rip fence to be sent, and kept me informed every step of the way.

The replacement part arrived within a few days and was in perfect condition. I was especially impressed that they resolved the issue without requiring me to return the entire table saw, which would have been very inconvenient due to its size and weight.

Mistakes and shipping damage can happen with any company, but what really matters is how those situations are handled. In this case, both Power Tool World and Evolution provided excellent customer service and resolved the issue quickly and professionally.

I am very happy with my purchase and will definitely be buying from Power Tool World again in the future.

Highly recommended.

I ordered battery and charger 14 days ago until now I did not receive anything.. takes too long without any update..
Not happy with my order at all ..
ORDER # 1002477702
I hope I can have my order soon 🙏 😩.

I never received my order, DPD failed to deliver because their driver refused to even attempt delivery then the order was returned to sender by DPD where in was told I'd have to WAIT for a refund despite having never received my goods.

£400 order, took three days to dispatch then another two to be told it won't be delivered.

ZERO REFUND NEARLY TWO WEEKS LATER.

Utter joke of a company have also ignored my emails for over a week.

AVOID AVOID AVOID AVOID AVOID

One of the cheapest places around, often with good deals, however office staff have a bit of a chip and are not always help-full, this is made worse by this new delivery pin, which PTW claims is DPD policy for anything over £200, but DPD claim PTW requested. People who work from home this wont affect, but anyone who (like myself) works on sites and sometimes in poor reception area will find a nightmare, a pin is sent via text message to your phone around an hour before delivery, this must be given to the driver before he can deliver, so impossible to leave with someone at the workshop for the driver, and if you are out of reception, or on a restricted site, impossible to receive, after 2 attempted deliveries, it will be returned to PTW and you will be charged a restocking fee. I appreciate high value packages need a fool proof way of being delivered, but this simply doesn't work for me.

The website was easy to view and search for the makita I required.
The website also suggested products to complement and add to the purchase i made.
The makita was also very well priced and delivery was very quick

Excellent service and prompt delivery
of item ordered. I'm pleased with the
product I ordered and happy with
Powertool world.

Good comms and prompt delivery. The most competitive price too.

The web site gives full and clear information on the tools on offer, ordering is very easy. Delivery was very quick (ordered on a Sunday and arrived the next day) as well as trouble free with tracking available in good time. The courier is DPD who in my experience offers the best service with a 1 hour delivery window that is trustworthy. Prices are very competitive as well. Very highly recommended.

We bought a chainsaw from them, it arrived on time, on plugging in the battery to charge a dreadful smell came out of the machine and the unit got extremely hot. It was then a nightmare trying to return the item to them and get the money back from them. After an initial good response, they stopped communicating and we still have not got our money back. I would never use them again.

Really good service, quick delivery, website was easy to navigate and payment process very straightforward. Would definitely use you again. Thanks again 👌

Very good service and good price.
Very prompt delivery and quality goods

Great selection to choose from and some very attractive pricing.

Ordering and payment on website very straightforward.

Dispatch very prompt and speedy delivery.

Good communications.

Great price for items purchased but didn’t deliver next day. Website says order by 7 pm for next day delivery so my order was accepted for 6.31pm so I expected next day delivery. Unfortunately although I got a message to say it had been shipped the next morning it was actually still sitting in their yard awaiting collection by DPD. I guess the person that picks the items fancied an early night!

Pay for Saturday delivery DPD cant deliver then they still tip even though you told them to cancel! Then make you pay to return the item !!! AVOID