ProProfs Reviews 

ProProfs can be a little hit and miss. They offer a reasonably priced product that provides an adequate solution, provided you have the patience to deal with slow responses from the internal support team. We experienced some teething problems with the platform, which took time to resolve.

We were particularly disappointed with the lack of support when we decided to leave. We were mistakenly billed for an additional month, but despite several attempts to contact the team, we did not receive a refund. We also never received the final invoice, and our emails appeared to be ignored once we were no longer a customer. This left us with a frustrating final impression of the company.

Custom changes to the UI were made with alacrity and skill. Very nice folks, dedicated to customer satisfaction.

This is a very reliable product that works perfectly.

Support is also first-class which is important for a front- line tool.

We have been a ProProfs customer for several years. Unfortunately, since the platform migration on 22 May 2026, we have experienced a prolonged period of instability and disruption.

Issues reported by our users have included 502 Bad Gateway errors, session timeouts, interrupted tests, incorrect timestamps and other reliability problems affecting live examinations. This has resulted in significant operational disruption, additional administrative workload and frustration for students and parents.

I formally requested senior management involvement on 29 May 2026 and provided my contact details. Despite multiple requests and providing my availability for calls, no senior manager has contacted me to discuss and understand the issues being experienced by our users.

I was also disappointed that live chat support was unavailable over the weekend, including during the period immediately following the migration. For a platform being used to deliver live assessments, this made it difficult to obtain support when problems were actively occurring.

As of 15 June 2026, further critical issues remain unresolved:

• Creating a new quiz from an Excel upload returns a 500 error.
• Changes made to existing quizzes are not being saved.

These are fundamental platform functions and have directly affected our ability to administer assessments.

Support staff have generally been polite and responsive. However, the overall resolution process has been slow, and many of the issues reported following the migration have taken far longer to resolve than expected.

A formal complaint has now been submitted. I hope the matter is addressed promptly and I will happily update this review if the outstanding issues are resolved satisfactorily.

The platform is simple and easy to use. Any system problems reported to Nitin are resolved accurately and immediately. Thank you.

I’ve had a great experience with ProProfs BigContacts so far. The platform has been easy to use, professional, and very helpful for our business needs.

Manmohan was especially helpful throughout the process — responsive, knowledgeable, and quick to assist whenever needed. The support and overall experience with the ProProfs team has been excellent.

I would definitely recommend ProProfs to others looking for a reliable and user-friendly solution.

I asked a question about a feature I would like to see added in a quiz. Much to my surprise it was added within 24 hours! I applaud you people, keep it up!

Naveen has been awesome in helping me and the team understand more about how the knowledge hub works and was patient in answering all our questions. The response times were fast which lead to us being able to move things on quickly and smoothly. Thank you for all your help Naveen!

I love using this software for webinars, it is trustworthy, flexible and the customer service is always quick and friendly. Naveen has helped me out multiple times.

Excellent support and immediate solution by Prashant.

Naveen made this experience very easy. It was handled with professionalism and a sense of urgency, and the outcome was a complete solution. Outstanding support - some clarification required (understandably), but once given the resolution was really quick.

Prashant - Customer Success attended swiftly to my issues. Thank you.

Good feedback from Navveen.

ProProfs helpdesk was very helpful in resolving our issues with the Quiz Maker. Their customer service always follow-up is outstanding.

Shahid resolved the issue and supported throughout the process

Fantastic customer service! The team had a solution that required engineering efforts and they turned everything around in under 24 hours

A good company to deal with. Thanks for all. All the nest

Naveen's support is superb! From the very beginning until I received the correct answer to my question, he was always responsive. His answers were direct to the point, and he even shared the code I needed to use. ProProfs Survey is an easy-to-use product, and I hope it will have many more features in the future.

Prashant and team have been exceptionally helpful in getting our small non profit up and running. In over 40 years of dealing with suppliers I have to say the service/support of ProProfs is top tier.
The program itself fits our needs, is pretty easy to navigate and is well worth the annual cost.
Very happy customers!