250£ deposit and play just 1£ bet , give me only one bonus paying Iaround 15£ ! So after they upset why giving bad reviews, because deserved! I do that like another people to think 2x if is worth or n... See more
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Occasional free spins if you've deposited within the same month which I like, alongside one of the best most helpful customer service teams I've talked from casinos far and wide. Just hope to see more... See more
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One of the best casino sites out there. I’m genuinely beyond impressed with these guys. Loyalty is well and truly appreciated unlike most casinos and their customer service is top notch. You’l... See more
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The site is very quick and easy to use staff are friendly. Although to be sure to verify your documents before proceeding as it can become tricky if you don’t later on if you acquire withdrawing winni... See more
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250£ deposit and play just 1£ bet
250£ deposit and play just 1£ bet , give me only one bonus paying Iaround 15£ ! So after they upset why giving bad reviews, because deserved! I do that like another people to think 2x if is worth or not to playing here, definitely if you going over 5000£ lose after will be extremely low paying back!
October 13, 2026
Unprompted review
Don't use this site iv waited months…
Don't use this site iv waited months for a £100 withdrawl as I don't have any identification documents and can't possibly get them beware total scummers
October 13, 2026
Unprompted review
1* review
This site is absolutely awful I've played a range of games blackjack and roulette and it's just stupid you can't win, I was averaging around 1 win in 7 hands on blackjack it's a site to avoid and the sportsbook is very limited to say the least
October 13, 2026
Unprompted review
Ebba
Hello Ebba, I've seen you defend the indefensible on a few other reviews and get called out for it. Some fair enough on your side, some just sound ludicrous. People who cry about RTP, fixed scam etc etc are fair game, thats not a fair review.
Do you want to explain open and honestly what the reason for the verification checks were?
Not on initial opening, not on deposits, but on withdrawal.
What did you suspect of my account? You asked for a Selfie... why was this?
"A gambling business may ask you for a selfie if they think there may be fraudulent activity on your account.
For example, where there's been identity theft and an account has been created using a persons details but that person isn't controlling the account or doing the gambling.
Gambling businesses should not ask for this information when you make a withdrawal if they could have asked for it sooner. However, there may be a legal requirement that means they have to ask for the information at that time." - Gambling Commission
You asked for it all because it was a winning customer. Its a scatter gun approach. Make every customer who withdraws >X amount jump through hoops. Hopefully some of them can't provide the docs and you keep the funds, to further your bottom line. 12 months down the line you charge a 'maintenace fee' on those who dont verify, which of course is nonsense and eventually keep the funds. One very reputable bookmaker once told me it went to charity, at least you haven't stooped to that level of nonsense.
If you want to provide the reason for the request, or the flags as you call them and then the evidence for the reason, you are welcome to.
You can pretend all you want and obviously more that welcome to spin the proverbial on here, whilst taking the money you're paid at the expense of your integrity. It doesn't wash with people because its BS, and its hard to believe that even you believe it.
Best of luck going forward, i will say i did get the money out obviously as I jumped through the hoops. However, that request would have come regardless for anybody withdrawing a significant amount on their first withdraw.
I also had to deal with 4 seperate emails because they couldn't locate my account, despite me replying with documents to the original. I did consider perhaps they are making it difficult (the whole system is designed this way) , but ultimately i think they're just a bit slow and the final agent did apologise to his credit. As i said originally, amatuer bookmaker with amateur staff. If you are like 99% of players hoping to win big at the casino, expect a documents request if you do hit it big and not before.
Finally I will say Ebba was correct about one thing, the paperless document I jumped the gun and after re-reading it was on the ID request. Keep an eye out for that one in the future at other bookmakers, they love it.
October 11, 2026
Unprompted review
Reply from Pubcasino
Thank you for another review, Paul!
To answer your main question, your withdrawal amount did not trigger the manual verification. When an agent reviewed the withdrawal, they also checked the account and identified something requiring further verification. The concern had not been identified earlier, so the documents were requested as soon as it was found.
As for your invitation to publish the precise trigger and supporting evidence, that is, I'm afraid, a very firm no. These are internal security controls. Just as we would never publish the checks used to identify bonus abuse, we will not reveal information that could help others understand how to circumvent our verification systems.
To be clear, a trigger does not mean we've concluded that you're doing anything dodgy or have done something wrong. It simply means that something requires further verification. These checks are necessary to keep both customers and the business safe and to ensure we remain compliant.
Yes, your sports account was limited by the provider. Providers may limit successful bettors to manage their risk and exposure. Sadly, that is out of our hands.
Certain withdrawal values can trigger KYC, but this is usually completed electronically without the customer noticing. Your withdrawal value did not trigger the manual request.
The accusation that we hope customers cannot verify so we can keep their money is simply untrue. Customer balances remain a liability, and holding funds creates additional work. We want withdrawals resolved and paid. As you confirmed, yours was paid.
Finally, the email issue occurred because the address used to contact us did not exactly match the address registered to your account.
Although both variations may lead to the same inbox, our back-office system recognises them as two different email addresses.
The team could have explained that, but what would genuinely have been amateur was discussing an account when the information didn't match and simply hoping you were the correct person.
I appreciate you acknowledging that you misread the paperless document instruction, however.
You may dislike the process or my explanation, but that doesn’t make the facts "BS" or place my integrity in question.
If you have any further questions, you're more than welcome to email our support team and address your message to me. I'll be happy to discuss this with you further directly.
Kind regards, Ebba!
Best casino and customer service i ever…
Best casino and customer service i ever had far better than main stream sites definitely recommend
October 11, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Mattandtish!
The best casino and customer service you've ever had? We'll very happily take that! 😄
Thank you for the fantastic recommendation, it genuinely means a lot to the whole team.
Kind regards, Ebba!
⭐⭐⭐⭐⭐ Pub Casino – Outstanding Customer Service, Loyalty and Superfast Withdrawals!
I’ve been playing at Pub Casino since 2010, and I can honestly say I’ve always had a great experience. I keep coming back because, in my personal experience, I’ve had no issues, and the customer service has consistently been absolutely on point.
A special shout-out to the supervisors Simon, Kate and Rudolph for their excellent work and support.
I also want to recognise the fantastic customer service agents Diana, Steve, Adrian, Tanya, Petra, Warren, Kevin, Sebastian, Kirk, Marco and Dennis. You all deserve recognition for the way you deal with customers and provide such a high standard of service.
I do apologise if I’ve missed out any agents! I can only mention the people I’ve personally spoken to over the last three months, but please know that you’re all doing an excellent job. Every member of the team deserves appreciation for the work they do.
One thing that really stands out about Pub Casino is that loyalty goes a long way. They recognise loyal customers, and their goodwill gestures show that they appreciate the people who continue to play with them. That personal touch makes a real difference and makes you feel valued.
Withdrawals are superfast — practically instant in my experience! This is another massive positive and adds to the overall experience.
For me, Pub Casino has provided a consistently positive experience over many years. The combination of fast withdrawals, helpful agents, supportive supervisors and appreciation for customer loyalty makes it stand out.
Thank you to the entire Pub Casino team. Whether I’ve mentioned you by name or not, keep up the excellent work. Your efforts are appreciated, and you’ve earned this five-star review!
⭐⭐⭐⭐⭐ Five stars from me — a loyal customer since 2010!
October 10, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Mr C!
What an incredibly thoughtful review! You are always so positive, and your lovely words never fail to put a smile on our faces.
It's especially nice that you've taken the time to recognise so many members of the team individually. I'll make sure your kind words are passed on to our supervisors Simon, Kate and Rudolph, as well as Diana, Steve, Adrian, Tanya, Petra, Warren, Kevin, Sebastian, Kirk, Marco and Dennis. That's quite the roll call!
Your loyalty since 2010 means an enormous amount to us, and I'm delighted that the personal service, goodwill gestures and speedy withdrawals have continued to make you feel appreciated over the years.
Thank you once again for your continued support and for giving the entire team some very well-deserved recognition!
Kind regards, Ebba!
Replying to the review message I…
Replying to the review message I received from customer service,I did close my account down,you are scammers you take peoples money knowing they won’t win on this site,I put hundreds in this site and dident win f… all, please people listen to what I am saying don’t waste your money on this site,and also pub casino ,trust me you won’t win nothing
October 7, 2026
Unprompted review
Reply from Pubcasino
Thank you for another review!
There is still no account linked to this review that is currently active, which makes your claim that you "just closed" it rather interesting...
Kind regards, Ebba!
Give them a go!
There are so many biased reviews about PubCasino, often because people haven't won or haven't received enough bonuses, and honestly, a lot of them don't feel particularly genuine.
I've been betting with PubCasino for around a year now. When I joined, I verified my account on the first day just to get it out of the way. The process was incredibly simple and took around two hours in total.
Initially, there weren't many regular promotions that suited me, particularly because I mainly bet on sports rather than casino games. However, PubCasino were happy to accommodate a regular promotion for me, which I really appreciated. Ebba has also been a brilliant asset in building that strong relationship with customers.
Whenever I've had an issue — which can obviously happen with any betting site — I've received a prompt response and, more often than not, a really fair resolution. That's something I value highly. A huge reason for this is Ebba, so thank you once again for being such a super help.
The deposit options are also excellent, with a variety comparable to the major betting brands. Withdrawals are just as good, but what really stands out is how efficiently they process them. In my experience, withdrawals are often processed almost instantly.
For anyone who enjoys sports betting, I'd definitely recommend giving PubCasino a try. The website works well, is simple enough to navigate, and there's a really wide range of sports available. For tennis, for example, they cover ITF, WTA and ATP events, while there's also a great selection of basketball and football markets.
Overall, I've had a very positive experience with PubCasino over the past year. If you're in doubt, give them a go — but as with any form of gambling, remember that it's supposed to be fun and you won't always win!
October 5, 2026
Unprompted review
Reply from Pubcasino
Thank you for such a lovely and detailed review, Alex!
This absolutely made my day. It's genuinely lovely to hear that the relationship we've built over the past year has made such a difference to your experience with us.
I'm also really pleased to hear the positive feedback on our sportsbook, withdrawals and how we've handled things whenever you've needed our help. I'll make sure the rest of the team gets some credit too! 😊
And I couldn't have put your final point better myself. Gambling should be entertainment, and winning is never guaranteed.
Thank you for sticking with us, for the recommendation and, of course, for making me look very good on Trustpilot today! 💜
Kind regards, Ebba!
Not the greatest set out of games not…
Not the greatest set out of games not many well known games most are very small wins unless you get the big prize game
October 3, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Bob!
I'm a little surprised to hear this, as we offer games from many of the biggest providers in the UK.
That said, this is exactly the kind of feedback we can work with! I can't find an account matching the name on this review, but if there are any particular games or providers you feel we're missing, please reach out to support and address it to me (Ebba). I'm more than happy to look into it and see if there's anything we can do. 😊
Kind regards, Ebba!
Amatuers.
Amateurs.
Not had so much as 1 free spin or bonus or free bet EVER.
You have to open your banking app to tell ya bank its not a scam for every deposit. You get kicked out of whatever slot you are on just so you can deposit, which resets your timers and loss's. Scammy amateurish practices.
No option to close account other than emailing and waiting 24 hours for them to reply - from which the account still aint closed - avoid
Oh dear Ebba... where do we start.
I never said it was scammy because I lost money. I didn’t mention RTP, withdrawals, or being down. You brought profit up because you’ve got nothing on the actual point. Paying me out doesn’t explain a deposit flow so clumsy my bank flags every payment as a possible scam, plus getting kicked out of the slot so the session and win/loss timers reset. You also didn’t mention that.
Yes, I opted out of marketing. That’s not me turning down generosity. That’s declining permission for you to use my details to sell to me.
So you replied to a profit figure nobody asked about, reframed a marketing opt-out as my loss, and pointed at a self-close menu that was never mentioned when I asked you to close it. The scammy practices point still stands.
You can go back to moderating on Reddit now.
October 3, 2026
Unprompted review
Reply from Pubcasino
EDIT:
I mentioned you being in profit simply to clarify that these supposedly "scammy practices" do, at the very least, pay customers. 🙃
And yes, opting out of marketing does exclude you from promotions. Our Bonus Terms quite literally state: "To be eligible for offers it is important to opt-in for both bonus and marketing."
You were also with us for ONE WEEK. We run weekly loyalty promotions, while anything additional can be considered upon request. You opted out of the former and never once contacted us about the latter.
You emailed asking for your account to be deleted. We clarified whether you meant closure, as account erasure and account closure aren't the same thing, and then closed it for you. Did you expect our agents to somehow guess that you didn't know how to close it yourself and that was why you emailed us? 😅
As for your bank's own warnings, I can't speak on behalf of your card provider. I can only point out that calling our operation "scammy" is rather dramatic for a Gambling Commission-licensed business that's been operating for over a decade.
But then again, you called our support agents "cunts" for simply doing their jobs, so perhaps dramatic reactions shouldn't surprise me...
-------------------
Oh, dear Ian... where do we start?
You've actually withdrawn more money than you've deposited during your time with us, so this supposedly "scammy" site has left you in profit. Impressive!
It's correct that you haven't received any free spins, bonuses or free bets during the full week you've been with us... but you decided that yourself. 😅
You opted out of marketing when you registered, which excludes you from our weekly promotions.
When it comes to closure, there's absolutely an option to do so yourself under Limits/Timeout, including self-exclusion.
And the claim that you emailed us and were left "waiting 24 hours" is particularly interesting. Your email was answered in less than TWO HOURS.
But you already know that, considering you replied calling our support agents "cunts" after they explained the difference between closing an account and deleting on... 🙃
You sure seem like such a delight. We will miss you dearly! 💔
Kind regards, Ebba.
I like the free spins
Occasional free spins if you've deposited within the same month which I like, alongside one of the best most helpful customer service teams I've talked from casinos far and wide. Just hope to see more unique promotions on here too. But would definitely recommend this casino
September 13, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Reece!
Really lovely feedback, especially about our Customer Support team, I'll make sure that gets passed on! 😊
And noted on the promotions. More unique offers is certainly something I'll pass along as feedback too. Hopefully we can earn that fifth star from you!
Kind regards, Ebba!
Wrongons and rude
Seriously think they are wrong for taking your money. Literally 10 pound and when I try withdrawing just 20 I can't until verified. Surely to deposit you should be verified. Don't have and can't get photo id and basically aint verifying anything. Verified enough to pay but not get paid back. Stupid and also rude. The only site that has done this. There's nothing on my bank and you said then I can deposit play and withdraw. I dont agree with having to give over all my details to everyone so that's why I've declined but it's 20 pound. What offence or anything am I going to commit with that lol.
October 1, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Ricky!
Oh wow... you've actually been refusing to provide the requested verification documents for over FIVE MONTHS. 😅
You passed our electronic verification when registering, which can allow you to deposit, play and withdraw without submitting documents manually.
However, if something is later identified on an account that requires further checking, we can absolutely request manual verification. In your case, an agent reviewed your account, identified something that needed additional verification, and requested the relevant documents.
And considering you've spent the last five months flat-out refusing to provide it, I'm starting to think whatever caught our agent's attention was probably worth checking after all. 🙃
Kind regards, Ebba!
Brilliant customer service I had issues…
Brilliant customer service I had issues with my ID they helped me though step by step I've also had some brilliant wins
September 30, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Candice!
ID checks aren't exactly the most exciting part of having an account, so I'm really glad our team made the process a little easier and helped you through it step by step. 😊
Thanks for the great feedback and the 5 stars!
Kind regards, Ebba!
This has to be the worst paying casino…
This has to be the worst paying casino I have ever been on, i would avoid this like the plague. Very low payouts and you can see when the wheels spi n quicker than normal they are resetting. Dont waste your money
September 28, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Nick!
The outcome of a spin is determined by the game's RNG before it's displayed to you. Whether the reels appear to spin faster or slower due to your connection, device or the game animation, it doesn't change the result...
You could even disconnect mid-round and the outcome would remain the same, because it was already determined when the spin was initiated. That's how RNG games work. 🙂
I can't link this review to an active account, but feel free to email support and address it to me (Ebba). I'm more than happy to have a look at your gameplay and see if anything is actually behaving strangely.
Kind regards, Ebba!
Avoid
Typical casino slot site, will give you wins at first then the RTP suddenly drops dramatically. Then has the cheek to say it isn't rigged 😂
September 27, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Adam!
Slots are "rigged" against the players by default; it's called house edge. That's quite literally how this industry works...
We've held our Gambling Commission licence for +10 years. If we were rigging slots, we would not have lasted a week, let alone over a decade...
You weren't "allowed to win" at first and then secretly switched off. You got lucky, and then you didn't. That's it.
Kind regards, Ebba!
⭐ 1/5
⭐ 1/5
Very disappointing experience.
I initially had a positive impression of this company, but my recent experience completely changed my view. It felt like a constant cycle of depositing money without receiving the fair or enjoyable experience I expected as a customer.
I contacted customer support hoping that the situation could be resolved and that there would be some meaningful effort to address my concerns. Unfortunately, I was left feeling disappointed and that my concerns were not properly resolved.
As a result, I have now closed my account permanently.
I am writing this review because my previous opinion of the company was more positive, but my recent experience has changed that completely. I believe potential customers should be aware of my experience before deciding whether to use this platform.
September 5, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Attila!
I've had a look through your gameplay and, while I can understand the disappointment, I'm not quite sure your expectations match the reality of how these games work.
You've played close to 120 different games, predominantly highly volatile ones, averaging roughly 100 spins per game outside your two favourites.
A bonus feature alone can commonly take 150–200 spins to hit, while very large wins can be tens of thousands of spins apart. Around 100 spins simply isn't enough to judge how a game performs.
Your results on your two most-played games haven't been the best, so I do understand some of the frustration. But you've also had multiple successful withdrawals, it hasn't simply been a "constant cycle of depositing".
I’m also confused by the claim that you contacted support hoping we could resolve your concerns. Your recent chat is the only interaction we've had with you in over a month, and you contacted us specifically to close your account. You didn't raise any concerns or issues for our team to resolve.
I'm sorry the experience didn't meet your expectations, and to hear you ultimately decided to close your account, but if the experience was no longer enjoyable, I respect that decision.
Kind regards, Ebba!
worst site ive ever used
Games pay is the worst, lost every game i played, was never up on my deposits once and absolutely zero checks done, if you want to play use a real bookies like coral or William Hill this site is a joke.
September 7, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Boomy!
"Absolutely zero checks done" simply isn't true.
Before you can deposit and play, your details go through an electronic verification check. We also have multiple safer gambling checks and interactions in place.
As you've left this review anonymously, I can't confirm exactly which or how many checks you personally received. Feel free to email support and address it to me (Ebba), and I'll happily tell you exactly what checks were carried out.
As for losing, that's unfortunately part of gambling, but I'm happy to review your gameplay too if you reach out.
Kind regards, Ebba!
Reply from Pubcasino
Thank you for the review, Stephen!
Short and sweet! 😄 Really glad to hear you're enjoying your time with us.
Kind regards, Ebba!
Was great game choice and options
Was great game choice and options
September 12, 2026
Unprompted review
Reply from Pubcasino
Thank you for the review, Angela!
Great to hear you're enjoying the game selection and variety we have available! We add over 30 new games every month too, so there’s always something new to check out. 😁
Thanks for the 5 stars! Kind regards, Ebba!
Reply from Pubcasino
Thank you for the review, Destiny!
Sorry to hear you've found the site a bit difficult to navigate! We're always looking for ways to improve, so I'd love to hear what specifically you found difficult or confusing. 😊
Kind regards, Ebba!
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