I've been with Rebel for at least 6 years now and they are fantastic. Anytime I have a question they always guide me through it in language that I understand (Believe me I am NOT AT ALL a techie). Ev... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Good price when I bought my last domain. Easy peasy to transfer from another domain registrar. Customer service that comes from people, not bots. Site isn't totally overloaded with so much data as... See more
Company replied
Rebel Support is one-of-a-kind. Helpful, transparent, honest. Customer Service. Customer Care. No matter how you say it they put both "service" and "care" into it... where so often--in this industry--... See more
Company replied
My issue was solved completely! Rebel always takes great care of helping you with anything to do with your Domains, any questions you have, help with WebHosting... they are always there to help whe... See more
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Company details
Written by the company
Rebel makes it simple to build and grow your online presence. Get started with domains, hosting, email, and site builders—all supported by our award‑winning Canadian team. For over 20 years, creators and businesses in 180+ countries have trusted Rebel to bring their ideas online with confidence.
Our hosting comes with a 99.9% uptime guarantee!
Peace of mind: included with Rebel hosting.
Hosting packages that come with our 99.9% uptime guarantee:
- Business Hosting
- Full Control Hosting
- Managed WordPress
- VPS Hosting
Contact info
532 Montreal Rd, Suite 261, K1K 4R4, Ottawa, Canada
- 1-844-548-2157
- hello@rebel.com
- rebel.com
4.4
Excellent
821 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AMAZING EXPERIENCE 🙌
AMAZING EXPERIENCE 🙌 I was looking to purchase a Caraway brand nonstick enamel skillet - a pricey item. I came across a listing to purchase an "open box" item - the exact one I wanted, at a huge discount. I had never heard of Rebel, looked over the website, read lots of reviews - but was honestly somewhat skeptical 🤨 My shopping experience could not have been more positive!!! The price was so good, I ordered 2 skillets for what I would have paid for one retail. Because I spent over $100 they gave me free shipping and a coupon for an additional $10. Great incentives 😉 I did purchase the guarantee as I was still a little uncertain and didn't want to be disappointed. Check out was straight forward and easy. My skillets were to arrive in 7- 10 business days. I received an email confirming my purchase almost immediately. Soon after, another email stating my purchase was being readied for shipment. The next morning, a third email was sent with shipping and tracking information. I LOVE over-communication, very professional and encouraging. People - my package arrived today - 3 days after purchase. I'm not kidding 🤗 Everything was extremely well packaged. The skillets are brand spanking new, still in their original packages, with all the literature included. WOW!!! Rebel gets a Gold Star for some really impressive customer service and business practices. I truly cannot say enough good things about my experience. Thank you Rebel, you won me over 👏
October 28, 2026
Unprompted review
Great Customer Service…
Sent me a reminder of upcoming renewal way in advance. Processed auto payment and then sent another email to confirm payment was applied.
October 29, 2026
Rebel solves problems quickly
Rebel solves problems quickly. That’s especially comforting for someone like me, for whom technology is a black box.
October 23, 2026
Unprompted review
Reply from Rebel.com
Hi Larry, thanks so much for the kind words! We know technology can sometimes feel like a mystery, so we're happy to hear our team has made things easier for you. Making sure you feel supported and confident is exactly what we aim for. We really appreciate you choosing Rebel!
Rebel has had very poor systems for as…
Rebel has had very poor systems for as long as I can remember. I’ve only stayed “by accident” because I don’t have time to transfer domains. Simple things like no reminder for a domain renewal BEFORE the transaction is processed, only after. Painfully obvious and everyone else has it. And then even when you get a notice after the transaction the domain is often missing from the email, you have to click into an attachment to figure out.
October 27, 2026
Reply from Rebel.com
Thanks so much, Tracey! We love keeping domain registration simple and stress-free, and we're glad you've had a great experience with Rebel. Thanks for choosing us!
I asked to reverse the payment and…
I asked to reverse the payment and cancel the domain due the the amount I never seen in my life. She said she can not do and send it to different departments.
The service is not there.
October 24, 2026
Reply from Rebel.com
Hi Baskaran, we're sorry to hear that you were disappointed with your experience, but we'd like to clarify a few important details.
After reviewing our support records, your October 25 conversation appears to have been your first recorded contact with our team since 2022. During that interaction, our agent processed the refund for your domain renewal, confirmed that the funds would return to your original payment method within 3–5 business days, and received your thanks at the end of the conversation.
We take customer feedback seriously, and we also believe it's important that reviews accurately reflect the service provided and the resolution reached.
Given that your refund request was addressed during this interaction, we'd appreciate it if you would consider updating your review to reflect the outcome.
Thank you for the opportunity to clarify.
Reply from Rebel.com
Hi Adam, we hear you, and we're sorry our review requests have become a frustration. Feedback is important to us, but we never want our invitations to feel like spam. We appreciate you calling this out and will take your feedback into account as we look at how often we ask customers for reviews. Thanks for letting us know.
Quick service
October 8, 2026
Reply from Rebel.com
Thanks, Marc! We know your time is valuable, so we're happy to hear we could get things sorted quickly. We appreciate the 5 stars and your support!
Good service
October 8, 2026
Reply from Rebel.com
Thanks for the kind words, Laura! We're glad you had a great experience with our team. We appreciate you taking the time to share your feedback!
We've been using Rebel for many many…
We've been using Rebel for many many years, and have always been impressed with the support. Keep up the great work!
October 20, 2026
Reply from Rebel.com
Thanks so much, Paul! It means a lot to know we've earned your trust over the years. Providing dependable, friendly support is something our team takes pride in, and hearing this makes our day. We're grateful you've stuck with us, and we'll keep working hard to earn that trust!
I've been with Rebel for at least 6…
I've been with Rebel for at least 6 years now and they are fantastic. Anytime I have a question they always guide me through it in language that I understand (Believe me I am NOT AT ALL a techie). Every person i have dealt with has been patient and kind and most important of all, my website has never gone down.
October 8, 2026
Reply from Rebel.com
Paula, this is exactly the kind of experience we love to hear about! Technology shouldn't require a dictionary to understand, and we're so glad our team has made things easy and approachable for you over the years. Knowing your website has been running smoothly is the cherry on top. Thanks for trusting us for six years and counting!
It was easy to register and the website…
It was easy to register and the website is easy to follow.
October 1, 2026
Reply from Rebel.com
Thanks for sharing your experience! We're happy to hear registration was straightforward and our website was easy to navigate. Making things simple is a big part of what we aim for, so it's great to know we're on the right track. We appreciate your feedback!
Ease of use
Ease of use
Solutions Tailored To Business
Great Customer Service & Support
Very Easy To Deal With
October 4, 2026
Reply from Rebel.com
Thanks for the fantastic feedback, Peter! We're glad to hear that our solutions are a good fit for your business and that our team has made things easy along the way. Helping businesses get what they need without the headaches is what we're all about. We really appreciate your support!
Reply from Rebel.com
Thanks so much for the kind words! We're happy to hear our team was quick to respond and gave you the attention you needed. That's exactly the experience we aim to deliver. We appreciate you choosing Rebel!
Everything was to the point and my…
Everything was to the point and my website is running. Thank you
September 29, 2026
Reply from Rebel.com
We love hearing this! Getting your website up and running without the hassle is exactly what we're here for. Thanks for trusting Rebel to help you get online, and we wish you continued success with your website!
Poor Support availability
Have been with them for many years. When things work they work. The frustrating part is that if something goes wrong on a weekend or holiday, or after hours and it requires additional support it is NOT there. Example of this website down, email not working, chatted on the Sunday long weekend of thanksgiving but the issue was too complex for first tier and they indicated that it would have to be addressed by the 2nd level. I have no issues with that, but to be told oh you will have to wait until Tuesday, that is unacceptable. Cannot afford to be down like this. Due to this, I am now considering taking my business elsewhere.
October 11, 2026
Unprompted review
Reply from Rebel.com
Hi Steve,
Thank you for being with Rebel for so many years and for sharing your experience.
We understand how stressful it can be when your website is down, especially over a long weekend when your business depends on it.
Our team escalated and addressed your issue, and we confirmed that an outstanding invoice was connected to the service disruption. We also hear your concerns about support availability and how important timely help is when something goes wrong.
We appreciate your feedback and the trust you've placed in Rebel over the years.
— The Rebel Team
Reply from Rebel.com
Thanks so much for the 5-star review! We're glad to hear you found the experience easy to use. Keeping things simple and straightforward is exactly what we aim for. We appreciate you taking the time to share your feedback!
I cancelled my subscription long before…
I cancelled my subscription long before the billing date: look at my account where it says that cancellation is (still!) pending. I removed my website from Rebel.com months ago. Not only did Rebel.com fail to provide tech support but now you are harassing me with demands to pay for a service I cancelled and have no intention of using again. Cease and desist, for cyring out loud.
October 4, 2026
Reply from Rebel.com
Hi A.K.,
We understand how frustrating it is to receive billing notices for a service you no longer intend to use, and we're sorry for the frustration this has caused.
After reviewing your account history, we can confirm that your subscription renewed on September 29, and the cancellation request was submitted on September 30, after the renewal and billing process had already begun.
Because the cancellation was submitted after the renewal date, the system automatically scheduled the service for cancellation at the end of the new term, which is why it continued to show as "pending" in your account.
That said, we understand you no longer want the service, and we've now manually cancelled the package so it is no longer active.
We're sorry this process wasn't clearer and appreciate the opportunity to clarify what happened.
— The Rebel.com Team
Rebel is a solid recommended service
Rebel is a solid service that I've had no issues with. They're dashboard is clear and simple to use and rates competitive. Recommended for sure.
October 4, 2026
Reply from Rebel.com
Thanks so much, Karl! We’re glad to hear the dashboard has been clear and easy to use, and that our pricing has hit the mark too. Simple, reliable, and no unnecessary headaches. That’s exactly what we’re aiming for. Thanks for recommending Rebel!
Don’t actually subscribe until you are ready to go live
Unfortunately, my website hasn’t been up and ready to go and that’s my fault but I am still paying these monthly fees and have been for almost a year. I’m not sure why I am being charged if no services are being provided.
October 3, 2026
Reply from Rebel.com
Hi Carolyn, thanks for sharing this. We can understand why the ongoing charges would be confusing if your website hasn’t gone live yet. Your account does have active services, including your domain and Marketgoo subscription, which continue until cancelled. If you no longer need Marketgoo, our support team can help you review the services on your account and make any changes you’d like. You can reach them anytime via the Help Centre on rebel.com.
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