Rival Strength Reviews 

651
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the gym equipment and the fast, reliable delivery service. Consumers are also very happy with the helpful staff and responsive customer support team who provide valuable advice. Buyers highlight how straightforward assembly and helpful communication make ordering easy. Some people were dissatisfied with occasional missing parts in their packages, delivery scheduling delays, or minor build flaws like rough welds and flooring tiles that did not interlock properly. Reviewers also mentioned instances where incorrect items arrived or pieces required prompt replacements to make the gym equipment fully functional.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the equipment is heavy duty, solid,... See more

Quality

Reviewers highlight positive aspects of quality, noting that items such as racks, weights, and flooring are... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt shipping, flexible... See more

Staff

Users describe positive interactions with staff, frequently highlighting exceptional support and quick... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The personal experience offered by Jake and the team and Rival Strength was fantastic. They were incredibly helpful and very attentive when I was looking at kitting out a home gym. We visited their... See more

Company replied

Rated 5 out of 5 stars

So this was excellent from start to finish. The team were so helpful in answering any questions beforehand. Purchased the freestanding cable machine 105kg. Love the machine it’s really really helped w... See more

Rated 5 out of 5 stars

I've been really impressed and pleased by Rival Strength. I ordered some flooring for my garage gym and what I've received (20mm flooring) is just of a superb standard and fantastic value for money.... See more

Rated 5 out of 5 stars

Rival has been fantastic, the advice, the purchase, the delivery and obviously the equipment… all excellent. Even when I messed up and didn’t order quite enough flooring, Sam was able to find me some... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. also in
  3. Sporting Goods Store

Written by the company

Rival Strength is a gym and fitness equipment retailer based in Billingshurst, West Sussex.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

651 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(651)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great kit and service

Bought a set of dumbbells and a bench: firstly the equipment itself is excellent, fantastic quality and good value for money. However what I was even more impressed with was the customer service as there was a slight issue as a few of the dumbbells were missing. I e-mailed just once, received a very swift reply. apologising and confirming they would sort. A few days later the missing items arrived. No argument, no “can you prove that”: they went away, presumably checked their records and sorted it. I am so pleased I chose this company to purchase from, I will be recommending to anyone who listens

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Top Service, Great Quality

I kitted out my PT studio in York with Rival Strength Gear. I was not sure which rack I wanted but Sam sent me videos to show the folding racks positioning so I knew what I needed. The service was exceptional, with someone always willing to help. Really quick response times and top class knowledge. The equipment is really high quality. The racks and weights are genuinely beautiful. I went with the coloured Olympic weights and my clients love the brghtness of them. Everything is top quality. The delivery was prompt and I've added bits and pieces here and there. I odered another bench and some rack plate holders and again Sam was right there to support when I forgot an item. Top service, top quality equipment and promt delivery. Thank you so much. My Studio looks amazing

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality goods

Excellent quality goods, with options to choose delivery dates. The company responded very quickly to all emails. Very satisfied with the whole buying experience

September 25, 2026
Rival Strength logo

Reply from Rival Strength

Hi John,

Thank you so much for this great review, i am pleased you are happy with everything!

We look forward to being able to help again in the near future.
Kind regards,
Sam

Rated 5 out of 5 stars

Very impressive

Rival has been fantastic, the advice, the purchase, the delivery and obviously the equipment… all excellent. Even when I messed up and didn’t order quite enough flooring, Sam was able to find me some and get it to me fast.
Any questions are answered immediately, all round a great company to work with, I couldn’t be more impressed.

October 5, 2026
Unprompted review
Rival Strength logo

Reply from Rival Strength

Hi Richard,

Thank you for this review, it was a pleasure working with you - your studio gym looks excellent and i wish you all the best with your new set up!

Kind regards,
Sam

Rated 1 out of 5 stars

Left it a while to leave a review to…

Left it a while to leave a review to see if they come good on anything they say unfortunately not, first off the flooring does not interlock and has gaps around the edges where the tiles are different sizes they will respond with the fact it's within the tolerances but that doesn't help the fact it's not within reasonable expectations it moves and looks terrible. I looked around for a name I thought I could trust unfortunately that's not what I found they do not design there own equipment and the rack I ordered expecting to be there company was actually an onfit rack barring the onfit branding on the machine the instructions and packing, they said this was a mistake and they work with that company but it's exactly the same so make sure you look up the company and are happy before you order expecting any kind of innovation or quality due to the name, the rack is low quality wheels are not smooth in operating feels very much like a budget home system than gym quality, was promised some upgraded wheels to make up for the issues above once they were in-stock which hasn't happened either.

June 20, 2026
Unprompted review
Rival Strength logo

Reply from Rival Strength

Hi Philip,

Thank you for taking the time to leave this review, i have tried to reach out on a couple of occasions and not heard back - please do get in touch with us so we can assist further here. I wanted to go through a few things from your review, we sent a replacement edge out for you when you mentioned this, which we could only assume resolved this issue as we did not hear any further - if that isn't the case please do let me know.
The nameplate was incorrect, which we swapped over and issued a £100 refund for the inconvenience of swapping. This is a rack we have partnered with EonFit in the US to bring to the UK market and we aren't trying to hide that. It is an excellent budget friendly rack with cable system, voted the best of its kind by 'GarageGymReviews' which is why we wanted to bring it to the UK market. This is the only product we sell that is in partnership with another company.
With regards to the rest of our equipment, if it is Rival branded it is unique to us and in a most cases designed in house - we have an inhouse R&D / Design team.
The aluminium pulley wheels were offered FOC, as an additional gesture of goodwill, as mentioned these came in last week and we have been working through all pre-orders, of which yours was one. Please reach out to us to get this sorted and we would be happy providing them.
Kind regards,
Sam

Rated 5 out of 5 stars

Pin loaded Dual Leg Curl and Extension Machine

After months of frustration and disappointment with a previous company, including never receiving my order, I decided to give Rival Strength a try.

After reading their fantastic reviews on Trustpilot, along with the excellent reviews on their own website, I felt confident placing an order for their Dual Leg Extension and Seated Leg Curl machine.

I placed my order on Wednesday, and I was genuinely impressed when it arrived so quickly. The machine was delivered safely, was very well packaged, and was surprisingly easy to assemble.

I’m extremely pleased with both the quality of the machine and the level of customer service from Rival Strength. The build quality is excellent, and the whole experience from ordering through to delivery was professional and hassle-free.

After my previous experience, it was refreshing to deal with a company that delivers exactly what it promises.

I would highly recommend Rival Strength to anyone looking for high-quality gym equipment and excellent customer service. You will not be disappointed!

September 5, 2026
Unprompted review
Rated 1 out of 5 stars

Unfortunately the attachment is…

Unfortunately the attachment is completely ineffective for my goals. It is very poor at the bottom stretched position and only becomes truly resistant far to late in the movement.

September 1, 2026
Rated 5 out of 5 stars

So this was excellent from start to…

So this was excellent from start to finish. The team were so helpful in answering any questions beforehand. Purchased the freestanding cable machine 105kg. Love the machine it’s really really helped with workouts etc and hitting different goals providing variety targeting different areas. I’m so so happy overall with the product. Assembly was relatively straightforward, but they had arranged everything to make it super simple.

June 24, 2026
Rated 3 out of 5 stars

Honest review.

5 in 1 Leg Extension/Curl machine review. Fast delivery and product does what it's supposed to do. However, build quality leaves a bit to be desired - rough welds, screw tolerances, etc. and couldn't help but compare it with another UK-based home gym equipment manufacturer, where I purchase my usual kit.
Plastic inserts for sliding parts gets pushed out and falls off. Accompanying instruction page not very useful and difficult to understand.
Lastly, there were several left over items after assembly. I don't mind the odd nut and bolt but I have a spare arm for the weight plate (go figure).

August 24, 2026
Rated 5 out of 5 stars

Blue Fleck Premium Interlocking Rubber Gym Flooring

Bought the 20mm premium blue fleck floor tiles and absolutely love the way it makes my home gym look and feel! One of the edge trim pieces was a bit off in its colouring, but sent them an email and they sent me out a replacement piece. Couldn’t be happier with the product and great service.

August 21, 2026
Unprompted review

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