Transport process was quick and everything went smoothly from beginning to end. Scheduling was easy, communication was solid, and both pickup and dropoff were on time with true door-to-door service.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The driver was responsive and took good care of our car. However I'm questioning is the practice of giving one quote during booking and then asking for a higher price the day before vehicle pickup. Th... See more
Company replied
Easy from beginning to end. Driver was exceptionally good, careful, and kept me abreast of when he'd be arriving, when delivery could be expected etc. The only challenging part was being left on "hol... See more
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Omar, our driver was professional and exceptionally courteous. He communicated when the vehicle was anticipated to be delivered, provided an update when he was close and graciously pulled it up to o... See more
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Company details
- #6 of 9 best companies in Vehicle Shipping Agent
- #7 of 28 best companies in Logistics Service
- #6 of 21 best companies in Moving Company
- #11 of 23 best companies in Shipping Company
- #10 of 25 best companies in Transportation Service
- #5 of 5 best companies in Trucking Company
About RoadRunner Auto Transport
Written by the company
RoadRunner Auto Transport is a leading provider of nationwide door-to-door car shipping services. Our dedicated team of shipping experts will coordinate and transport your vehicle with care from start to finish. We offer dependable auto transport for both individuals and companies, moving thousands of cars on a monthly basis. Get an instant car shipping quote on our website or call (888) 777-2123 to speak with a vehicle shipping expert.
Direct service to and from every location in the country including: California, Florida, Texas, New York and everywhere in between!
Quick Links from RoadRunner
Contact info
15 Grumman RD. W , 11714, Bethpage, United States
- (888) 777-2123
- roadrunnerautotransport.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent communication
Excellent communication, delivery on time and in great condition. George from JP Hauling was super friendly and very professional.
May 27, 2026
Good communication with driver
Good communication with driver
Car arrived to destination in good time!
May 28, 2026
Reply from RoadRunner Auto Transport
We’re so happy to hear you had a great experience and your vehicle arrived on time. We appreciate your support and thank you for your positive review!
Easiness of booking and hand over the…
Easiness of booking and hand over the car, fast shipping to arrive.
May 28, 2026
Reply from RoadRunner Auto Transport
We’re thrilled to hear that you had an all-around positive experience. We appreciate the opportunity to assist with your transport and hope to work with you again in the future!
Transport process was quick and…
Transport process was quick and everything went smoothly from beginning to end. Scheduling was easy, communication was solid, and both pickup and dropoff were on time with true door-to-door service.
Only downside was the vehicle tracking feature. They provide a tracking link, but it didn’t really update during transit, so it wasn’t very useful for actually following the vehicle’s progress. Other than that, overall great experience.
May 28, 2026
Reply from RoadRunner Auto Transport
We’re glad the scheduling process was easy and that communication throughout your transport met your expectations. It’s great to hear your vehicle was picked up and delivered on time and that the overall process was efficient from start to finish. We also appreciate your feedback regarding the tracking link. Thank you for taking the time to share your experience.
Reply from RoadRunner Auto Transport
Thank you for your review! We know timing matters when shipping a vehicle, so we’re happy to hear your car arrived even sooner than expected. It’s always our goal to make the process as convenient as possible, and we appreciate you choosing us.
Efficient Vehicle Transport Service
Although I had no previous experience with car transport services to compare to, I was very pleased with friendliness, communication, and professionalism of RoadRunner in managing the transport of my vehicle. Prices were reasonable and they accurately met the time frame I needed and requested.
May 22, 2026
Reply from RoadRunner Auto Transport
Thank you for your thoughtful feedback. We’re glad to hear our team provided the communication, professionalism, and support you were looking for throughout the process. We appreciate you trusting us to manage your first vehicle transport and are happy we could meet your timing and expectations.
I was able to get my car shipped the…
I was able to get my car shipped the same week from NM to FL. Fair pricing, fast delivery, and clear communication. Would recommend to anyone looking to ship their car.
May 27, 2026
Reply from RoadRunner Auto Transport
We appreciate your feedback! Getting a vehicle moved on a short timeline can sometimes be challenging, so we’re happy everything came together smoothly. It’s great to hear the communication kept you informed throughout the process and that the delivery met your expectations. Thank you again for the recommendation.
everything happened when and how it was…
everything happened when and how it was advertised
May 26, 2026
Reply from RoadRunner Auto Transport
Thank you for your feedback! We’re happy to hear the transport process went exactly as expected and that everything was handled according to the timeline and details provided. We truly appreciate your trust in our team and thank you for choosing us for your vehicle shipment!
Amazing service!
May 25, 2026
Reply from RoadRunner Auto Transport
We truly appreciate you taking the time to share your feedback and are glad to hear you had a great experience. We appreciate your support!
No Show
I have never written an on line review, but feel compelled to do so now. In March, I booked an auto transport from CA to WI, scheduled May 6. Between then and May 5, I received numerous automated emails telling me my carrier match was on schedule. On May 5 I finally called to inquire about the timing of my pickup. The woman that finally answered told me that it didn't look like I would have a match for my scheduled 5/6 date, but that next day I should expect a confirmation. That never came. When I called on May 7, she (I think the same person) didn't recall our conversation and had nothing to offer me..there was simply no match in sight. She was entirely unapologetic, and had no sympathy for the fact that I now had to simply cancel all of my transportation plans. Then, believe it or not, I received an email ten days later telling me there was a carrier. NO THANK YOU.
May 5, 2026
Unprompted review
Reply from RoadRunner Auto Transport
We’re very sorry to hear about your experience and the frustration this caused, especially with the uncertainty around timing and communication.
All pickup and delivery timeframes are estimates, as carrier availability can vary based on demand, routing, and market conditions. Because of this, there are situations where a carrier match may take longer than initially expected.
We sincerely apologize that your experience did not meet expectations and for the lack of clear communication you received during the process. We understand how frustrating this must have been when trying to plan ahead.
We appreciate your feedback and will use it to help improve both communication and overall service going forward.
Reply from RoadRunner Auto Transport
Thank you for the feedback! We’re glad to hear everything arrived on time and appreciate you taking a moment to share that with us. We truly appreciate your business!
Reply from RoadRunner Auto Transport
That’s great to hear! We’re glad everything was completed as expected and that the process met your needs from start to finish. We appreciate you taking the time to share your experience with us!
Absolutely perfect service
Absolutely perfect service, The quote was affordable, better than at any other company I contacted. Within 2 days my car was picked up for the transportation.
Every point of the process was well explained, the location while in transportation was trackable, every phase in the process went smoothly.
Thank you, RoadRunner Auto Transport, you are THE BEST.
May 22, 2026
Reply from RoadRunner Auto Transport
We’re really glad to hear the pricing felt competitive and that everything moved quickly from booking through pickup. It’s great to know the updates and tracking helped keep you informed along the way, and that the overall process met your expectations. We truly appreciate your trust in us and your kind words!
Easy communication and driver was very…
Easy communication and driver was very good about calling and making the drop off simple
May 23, 2026
Reply from RoadRunner Auto Transport
We are glad to hear everything went well! We’re happy the communication stayed clear throughout and that the drop-off was handled in a simple and convenient way. We appreciate you taking the time to share your experience with us!
Quick and on time delivery
Quick and on time delivery. Covered transport vehicle which means vehicle was in great condition when it arrived
May 22, 2026
Reply from RoadRunner Auto Transport
Thank you for your feedback! We’re so glad to hear you had a positive experience. We truly appreciate your trust in us and your kind words. Thank you again for choosing us, and we look forward to assisting you again in the future!
Reply from RoadRunner Auto Transport
Thank you for your feedback! We’re glad to hear the delivery process was smooth, quick, and easy with no issues. We appreciate your positive feedback and hope to work with you again in the future.
Absolutely terrible experience
Absolutely terrible experience with RoadRunner Auto Transport. I booked transport for a lowered enthusiast vehicle and was assured the pickup was scheduled for today. The driver contacted me directly, confirmed pickup timing, and then completely disappeared without ever contacting the seller again. No updates, no communication, no accountability.
I spent the entire day coordinating with the seller, arranging availability, paperwork, and transport logistics only to be left scrambling at the last second with no actual carrier showing up. Customer support responses were generic and unhelpful, and I ultimately had to pay significantly more money to another company just to secure a guaranteed pickup.
Would not recommend if you value communication, reliability, or actually having your vehicle picked up when promised.
I had told the driver the day before the vehicle was suppose to be picked up that is was lowered, asked if there were any issues to let me know NOW. Never heard back for 14 plus hours, to then have your company tell me the driver showed up and attempted to load the vehicle. Not once was I asked about ground clearance before hand, good thing I mentioned it.
May 21, 2026
Unprompted review
Reply from RoadRunner Auto Transport
We apologize for the frustration surrounding your shipment experience. While we understand your disappointment, we would like to clarify that there was communication throughout the process.
After your order was placed on 5/20 for pickup on 5/22, a carrier was assigned to your shipment. Once the carrier reviewed the vehicle, they determined they could not safely transport it due to the vehicle’s low ground clearance and low tire. We were only made aware of the extent of these issues on the morning of transport.
As soon as we received this update from the carrier, our team contacted you to explain that, for the safety of your vehicle, an enclosed carrier would be required instead due to the vehicle’s low ground clearance.
We also responded to your outreach on 5/21 regarding carrier information and remained in contact with you throughout the process by phone and email. Ultimately, after being advised of the enclosed transport requirement, you chose to cancel the order.
The cancellation occurred last minute, and as a courtesy we waived the $135 cancellation fee.
We understand this situation was frustrating and appreciate your feedback as we continue working to improve the experience for customers.
Reply from RoadRunner Auto Transport
Thank you for your feedback! We’re glad to hear your vehicle was picked up on time and delivered as scheduled. We appreciate the opportunity to assist you and hope to work with you again in the future.
Ruddiest people ever!
Ruddiest people ever!
If it was the only issue I would have been happy. They raised the cost by $300 based on the fact that there were a lot of demand when they actually quoted me a week ago $300 less.
Two people I called, kept being rude, cutting me off and complaining.
Be aware of their techniques.
May 21, 2026
Unprompted review
Reply from RoadRunner Auto Transport
We sincerely apologize for the experience you described and are very sorry to hear you were unhappy with your interactions with our team. Providing professional and respectful customer service is extremely important to us, and we take your concerns seriously. Please know that this matter will be addressed internally. We appreciate your feedback and the opportunity to improve.+
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