Rotary Watches Reviews 353

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers had a great experience with this company. Many customers are delighted with the quality and design of the watches, often describing them as beautiful, well-made, and stylish for various occasions. Reviewers frequently highlight the excellent value, noting that the watches offer great quality at sensible, fair prices, making them a good alternative to more expensive brands. The delivery service is consistently praised for being prompt, fast, and efficient, with many watches arriving quickly and well-packaged. However, some customers experienced issues with the complimentary strap adjustment service, finding their watches unadjusted or incorrectly sized upon arrival, necessitating further action. A few people also reported receiving faulty products, such as watches that stopped working shortly after purchase or had issues with packaging, and some expressed dissatisfaction with the time it took to resolve these problems.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, design,... See more

Quality

Customers consistently note positive experiences with quality, praising the watches for their high-quality... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and quick delivery times,... See more

Price

Clients share positive opinions on price, consistently highlighting that the watches offer great value and... See more

Service

Consumers find service to be ambiguous, with some reviewers reporting prompt and efficient service, sometimes... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The price was great, however the complimentary strap adjusting service is probably closed for Xmas holiday. I indicated my wrist's measurements and the watch arrived unadjusted. Now I must find a jewe... See more

Company replied

Rated 4 out of 5 stars

I received the discount code (first purchase) too late for my original order, but when I queried this, they arranged a free return and I received a full refund. I purchased the watch again (I love... See more

Company replied

Rated 5 out of 5 stars

I bought my new watch, as a birthday gift to myself and to add to my growing collection. I wanted something different which wasn't round or square. I am very impressed with the prompt service I receiv... See more

Company replied

Rated 5 out of 5 stars

Rotary watches are a very good old world watch manufacturer of good quality down to earth priced watches that look good feel great and reliably tell the time without the uber expensive price tag o... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Watch Store

About Rotary Watches

Written by the company

Original British Design

Rotary Watches is an award-winning brand of classic timepieces. Established in Switzerland in 1895, Rotary relocated to London a few decades later, where it remains to this day.

Rotary timepieces are now sold in over 65 countries throughout the world. The brand specialises in designing enduring stylish pieces, blending the old with the new to achieve a timeless range of watches.


Contact info

4.2

Great

TrustScore 4 out of 5

353 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

This is the 2nd Seamaster 100 watch I…

This is the 2nd Seamaster 100 watch I have purchased. Pleased with both but had to have the first bracelet adjusted locally to 23cm removing 2 links Ordered the 2nd with their free adjustment service down to 23cm but they did not include the 2 links. They informed me that no links were removed and that bracelet length can vary between same models although I could have ordered the 2nd watch with a 24cm bracelet! Strange!

June 9, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

Design looks very well.

Design looks very well.
Remembers me at BigBen Clock.
Only the crown is very smal for
men s nails.
It' s my third Rotary watch.
Canterbury Sherlock watch
is my favorit!
I search Canterbury Chronograph,
but it's difficult to find it.

May 26, 2026
Rotary Watches logo

Reply from Rotary Watches

Thank you for taking the time to leave a review - we will pass on your feedback regarding the crown size

Rated 5 out of 5 stars

I saw the watch on their web site

I saw the watch on their web site. I've always worn a Rotary watch as it's the best in my price range. I find my new watch elegant and understated. I wouldn't want a 'trophy' watch. I just need a Rotary watch for years of telling the time of day accurately.

May 14, 2026
Unprompted review
Rotary Watches logo

Reply from Rotary Watches

Thank you so much for taking the time to leave a review. We are so glad to hear that you are enjoying your new watch!

Advertisement
Rated 5 out of 5 stars

A beautiful time piece

I bought my new watch, as a birthday gift to myself and to add to my growing collection. I wanted something different which wasn't round or square. I am very impressed with the prompt service I received and I am delighted with it.

April 28, 2026
Rotary Watches logo

Reply from Rotary Watches

Thank you so much for taking the time to leave a review. We are so glad to hear that you are enjoying your new Rotary!

Rated 5 out of 5 stars

Love the watch

Love the watch, feel and looks super high quality and great for all occasions. Plus the water resistance is a great addition

April 24, 2026
Rotary Watches logo

Reply from Rotary Watches

Thank you for taking the time to leave a review, we are so glad that you are enjoying your new Rotary.

Rated 1 out of 5 stars

disappointment all round

not even 40 days of having the watch and wearing on a casual basis no strenuous activities, the bezel stone had fallen out the top.(they class the apex 100 model as a sport/swimming watch). went to a local jewelers, said there was nothing they could do and to go through to the company and use my warranty to cover manufacturing error. tried to phone. near enough a hour of phoning hadn't got through to anyone. left feeling disappointed wouldn't recommend to peers or family.

May 4, 2026
Unprompted review
Rotary Watches logo

Reply from Rotary Watches

Thank you for taking the time to leave a detailed review. We would recommend trying our customer service team again, either via phone as you have tried prior or via email - customerservicedepartment@peershardy.co.uk

We do apologise that a member of our team was not able to answer your previous call. We will of course endeavour to assist however we can with repair or replacement of your watch.

Advertisement
Rated 4 out of 5 stars

Lovely watch, but size adjustment is a little odd.

I received the discount code (first purchase) too late for my original order, but when I queried this, they arranged a free return and I received a full refund. I purchased the watch again (I love it, by the way), received the discount, and a few days afterwards, the watch arrived. I'd asked for a bracelet adjustment but the watch was far too loose although I was told when I phoned that infact, they'd had to ADD links to make it my desired size, which puzzled me a great deal, as I'd used their template to check my size, and double-checked with a ruler, as suggested. I could have sent it back again, FOC, and they would 'look into the size discrepancy', but as I'd already waited over two weeks for my new watch, I just bit the bullet and took it to a jewellers to be adjusted.
I'm very happy with my watch now, and it was excellent value (although obviously cost the extra adjustment fee), and I have two spare links just in case!

April 24, 2026
Rotary Watches logo

Reply from Rotary Watches

Thank you for taking the time to leave such a detailed review, we greatly appreciate it. We will indeed be looking into the bracelet adjustment process and whether there is anything that we can do to further refine the process.

We are glad to hear though that you are enjoying your new watch!

Rated 5 out of 5 stars

Seamatic 300 GMT

I recently purchased a Seamatic 300 GMT to add to my watch collection as I wanted a divers watch with a GMT movement but didn't want to pay thousands, I love Rotary's history and they have a genuine watch making heritage.
It's a very well made watch with a Japanese movement that keeps time well, the watch dial and bezel finish is excellent and the bracelet is of high quality, I purchased direct from Rotary the only downside being the complimentary bracelet adjustment was not completed according to my measurements. Overall I would recommend Rotary watches and hope they continue to add to their proud heritage.

April 25, 2026
Unprompted review
Rotary Watches logo

Reply from Rotary Watches

Thank you so much for taking the time to leave a review, we greatly appreciate it! We are so glad that you are enjoying you new Seamatic 300 GMT - we will pass the feedback around your bracelet adjustment onto the customer service team. We do apologise for any inconvenience caused.

Advertisement
Rated 5 out of 5 stars

Great watch

Great watch, fast delivery, best price online.

January 26, 2026
Rotary Watches logo

Reply from Rotary Watches

Thank you for the 5 star review, much appreciated!

Rated 5 out of 5 stars

First class quality product.

First class quality product. Delivered in a timeus fashon and curteous fashon.

My apologies, should have been 5 stars. Dislectic fingers!!!

March 27, 2026
Rotary Watches logo

Reply from Rotary Watches

Hi Maureen, thanks for taking the time to leave a review. Is there a reason why you left a one star review?

Rated 3 out of 5 stars

Delayed delivery sadly

Not Rotary’s fault but delivery was slow.Watch dispatched Friday on a 48 hour service and didn’t arrive until Wednesday. Royal Mail to blame I believe.

Pleased with watch however

March 27, 2026
Rotary Watches logo

Reply from Rotary Watches

Thank you so much for taking the time to leave a review. We do apologise for the delay in the Royal Mail shipping.

Rated 5 out of 5 stars

Speedy service

Thought I had no chance of receiving this watch for my wife's Birthday in the short time I provided but Rotary turned my order around in 3-4 days, great service, will hope to 'requisition' something for myself in the near future.

March 26, 2026
Rotary Watches logo

Reply from Rotary Watches

Thank you so much for taking the time to leave a review, we do hope that you come back to Rotary in the future!

Please do get in touch if you have any questions or would like any advice on a future purchase.

Advertisement
Rated 5 out of 5 stars

A date thing?

lovely watch only down fall is I can't work out how to change the date... Other than that perfect...

March 26, 2026
Rotary Watches logo

Reply from Rotary Watches

Thank you for taking the time to leave a review - our watches feature a quick date setting, which is usually set using the crown at position 1 or position 2. if you email our customer service team they would be happy to advise you with your specific watch.

customerservicedepartment@peershardy.co.uk

Rated 5 out of 5 stars

Excellent product 👌

Excellent website easy to navigate through, pictures and descriptions excellent
Very easy to complete purchase, item arrived as indicated and wrapped extremely well, excellent communication

March 25, 2026
Rotary Watches logo

Reply from Rotary Watches

Thank you so much for taking the time to leave a review. We greatly appreciate it and are so glad to hear that you are enjoying your new watch!

Rated 5 out of 5 stars

Rotary Watch

Nice automatic watch. Easy to set 😀

March 25, 2026
Rotary Watches logo

Reply from Rotary Watches

Thank you for taking the time to leave a review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look