I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... See more
Company replied
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Review summary
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Reviews shaping this summary
Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and... See more
Great service. Delivered on time. Can sign in as a guest. Don't like other companies that make you have an account. Product looks ideal, still trying it out and hopefully buy more Footprint insoles ki... See more
Company replied
They somehow know how to market trainers to me that I really like, bagged some nice NB skate shoes I'm a sucker for those gum soles and a pair of jeans I don't need but look nice. Delivery was fast, p... See more
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Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
2K reviews
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10/10 great company!
I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and they go above and beyond to make sure you get what you ordered. I look forward to using them again in future, they always have the best stuff!
July 6, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Legends
Solved an issue on chat really quickly. Bunch of legends. Postage super fast. Thanks so much!
July 29, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear our team was able to resolve your issue quickly through our online chat.
It's also great to know your order arrived super fast! We'll be sure to pass your kind words on to the team — "bunch of legends" will definitely make their day!
Thanks again for your support, and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the fast delivery, environmentally friendly packaging, and quality of your product.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
They don’t let you down!
Products are always packaged well. No issues with delivery. Definitely a good go to if you are after Skate gear.
July 28, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear your orders are always well packaged and that you've had no issues with delivery.
It's great to know Route One is your go-to for skate gear. We truly appreciate your continued support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
The materials are perfect I mean I’ve…
The materials are perfect I mean I’ve been looking to start skating ever since I watched a lot at in just look so much cooler that a scooter don’t get me wrong I used to scoot and I loved watching people on YouTube. But when I watch skating it was a different experience. And I’ve bought my first skate shoes from here now my best bord everything seems to work perfectly. Route one 🫡
July 31, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're really glad to hear you're enjoying your first steps into skating and that you've been happy with the quality of your board and skate shoes.
It's great to hear that everything is working perfectly and that Route One could be part of your journey into skating. There's nothing quite like making the switch from scooting to skating!
We truly appreciate your support and hope you have an amazing time skating. Welcome to the community!
All the best,
Maddi
Route One Customer Care
Genuinely great customer service when I…
Genuinely great customer service when I received a t-shirt with a small tear in it. Maddi at Routeone responded to my emails quickly and I was able to return the item and receive a replacement quickly and with absolutely no fuss. Really pleased with how it was dealt with!
July 28, 2026
Reply from Route One
Hi there,
Thank you so much for your lovely feedback! I'm really glad I was able to help get the issue with your T-shirt sorted quickly and without any hassle.
I'm sorry it arrived with a small tear, but it's great to hear you were happy with how everything was handled and that your replacement arrived quickly.
Your kind words really mean a lot to me and the team. Thank you again for your support, and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with both your product and the service you received.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with your product and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Pretty cool
Thought id give it a go its completely different from powerlifting I sometimes struggle to balance because its completely differnet its hard but i enjoy it
July 29, 2026
one of the UK's most trusted and…
one of the UK's most trusted and respected skate shops, long live route one!
August 4, 2026
Reply from Route One
Hi there,
Thank you so much for your amazing feedback! We're incredibly proud to hear you consider Route One one of the UK's most trusted and respected skate shops.
Your support means the world to us, and we couldn't agree more — long live Route One!
We truly appreciate your loyalty and hope to see you again soon.
All the best,
Maddi
Route One Customer Care
Excellent offers on Route One Sale items
Route One had a great offer on Sale items on their One Hit Wednesday promotion. The website is very easy to use, quality products and efficient ordering and delivery service. I’m a regular Route One customer and have been for a number of years.
July 29, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback and for your continued support over the years! We're delighted to hear you're enjoying our One Hit Wednesday offers and found some great deals on our sale items.
It's also great to know you're happy with the quality of our products, our easy-to-use website, and the efficiency of our ordering and delivery service.
We truly appreciate your loyalty as a regular Route One customer and look forward to welcoming you back again soon!
All the best,
Maddi
Route One Customer Care
great products .communication and…
great products .communication and delivery. keep up the good work guys. bests
July 29, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you're happy with our products, communication, and delivery.
We really appreciate your kind words and encouragement. We'll be sure to keep up the good work!
We hope to see you again soon.
All the best,
Maddi
Route One Customer Care
sent wrong shoes & told me they never stocked the shoes that were sent
sent the complete wrong order and was told i would be emailed back with in 24 hours but took 2 days and then told me they didn’t send it because they have never stocked it. i spent £80 and now im going to have to spend more to return it and because they sent me the wrong shoes in the right box idek if ill get my money back.
August 5, 2026
Speedy completion and delivery of order…
Speedy completion and delivery of order a seamless transaction.
July 31, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear your order was processed and delivered quickly and that you had such a seamless experience.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
quick delivery excellent products
July 31, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with the quality of your products and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear your order went through smoothly and that your items arrived on time.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
I was lucky getting some great shoes…
I was lucky getting some great shoes that were in the sale and then weren't the 3 for 2 offer. Saved a huge amount. 2 of the pairs were spot on. Came as they should. The 3rd pair came with detached tags, no paper in the box and the light grey suede top boxes has black scuffs on them. Like a display or used pair. That took the shine off what should have been a great experience.
July 30, 2026
Great customer service
Great customer service, I messed up my order, emailed late at night and got a reply first thing the next day. Sorted everything out and sent the order that morning. Would definitely recommend!
July 30, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear our customer service team was able to help with your order and get everything sorted so quickly.
It's great to know you received a prompt response the next morning and that we were able to get your order sent out that same day. We really appreciate your recommendation and support!
We hope to see you again soon.
All the best,
Maddi
Route One Customer Care
The items are very good quality and…
The items are very good quality and they arrived on time.
July 31, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you were happy with the quality of your items and that your order arrived on time.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
My go to…
Been shopping with Route One for nearly two decades and always reliable, fast delivery, consistent and great selection.
Would definitely recommend because even, those few times, when things weren’t ideal, customer service remained great. My go to…
July 30, 2026
Reply from Route One
Hi there,
Thank you so much for your incredible feedback and for your continued support over nearly two decades! It really means a lot to know that Route One has remained your go-to over the years.
We're delighted to hear you've consistently enjoyed our selection, reliable service, and fast delivery. It's especially great to know that even when things haven't gone quite to plan, you've still felt well looked after by our customer service team.
Your loyalty and recommendation genuinely mean the world to us. Here's to many more years of Route One!
All the best,
Maddi
Route One Customer Care
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