I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and... See more
Great service. Delivered on time. Can sign in as a guest. Don't like other companies that make you have an account. Product looks ideal, still trying it out and hopefully buy more Footprint insoles ki... See more
Company replied
They somehow know how to market trainers to me that I really like, bagged some nice NB skate shoes I'm a sucker for those gum soles and a pair of jeans I don't need but look nice. Delivery was fast, p... See more
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Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
2K reviews
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great selection of clothes
great selection of clothes including your/their own brand, good prices and fast delivery. I recommend this shop for anyone
August 3, 2026
Excellent Store with a vast array of…
Excellent Store with a vast array of trendy and stylish clothing for men, women, and kids. Plenty to choose from, and easy to refresh your entire wardrobe or individual pieces. Reward points are available to either redeem or let them build up. The customer Service is thorough and puts you at ease, relieving the stress. Prices are reasonable, and if you shop wisely, you can grab yourself some bargains for very little.
August 5, 2026
Quick dispatch & use of eco friendly…
Quick dispatch & use of eco friendly packaging.
Great quality products.
August 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No original box bit disappointed
I Ordered a couple pairs of trainers only to receive one in a non original box for the pair.i was not informed of this so on arrival I queried this and was told the box was badly damaged so they put in a plain box.
Would have been nice to be told this rather than me having to find it out.
I know it's not that much of an issue to some but I like to have all original.
Felt like I was just palmed off .
Normal really happy but this one did upset me about.
August 3, 2026
Reply from Route One
Hey Ian,
Thanks for the feedback - we really appreciate it.
Sorry the box change wasn't mentioned to you; we know it matters to a lot of our customers, so that should have been communicated properly.
Get in touch with us next time you order, and we'll sort out a discount to make up for it.
We want to make sure your next experience with us is a great one, start to finish!
Kind Regards,
Meg
Route One Customer Care
Great service ,rapid delivery an the…
Great service ,rapid delivery an the half cabs are brilliant ,but then all my 6 pairs of vans are.
August 5, 2026
Reply from Route One
Hey Phillip,
Thank you for your fab review - really appreciate it.
So pleased you are happy with both the delivery and the product.
Great to know you are a big fan of the half cabs. They are great, aren't they!
Hope to see you back soon.
All the best,
Meg
Route One Customer Care
Great product loved the jorts
August 3, 2026
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're delighted to hear you loved your jorts and were happy with the product.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Good stock choice
Good stock choice. Pricing is similar to comparable shops. Easy to order but I'd prefer free delivery at a lower price.
Overall as expected and described.
August 3, 2026
Reply from Route One
Hi there,
Thank you for taking the time to leave your feedback! We're glad to hear you were happy with our range of products, found our website easy to use, and that everything arrived as expected.
We also appreciate your feedback regarding our delivery pricing. We understand that free delivery at a lower spend would be preferable, and we'll be sure to pass your comments on to the team for consideration.
Thanks again for your support, and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you so much for your great feedback! We're really glad to hear you were happy with the quality of your product and that your order arrived quickly.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Smooth service
Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery
(my fault) maddie replied quickly to try and help sort the issue out as best they could there end rate them highly would recommend to others
August 3, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found a unique pair of Superstars and that they arrived quickly with our next day delivery service.
I'm also really glad I was able to help with the delivery issue and get things looked into for you. Thank you for your understanding, and for your kind words about our customer service.
We really appreciate your recommendation and support, and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Excellent customer service
Excellent customer service.
Mix up with my trainer order meant my size was out of stock. They offered me to pick another pair and basically gave me £5 to put towards a different pair. The pair i chose were actually £90, £10 more than the original pair of trainers I ordered. when I said I’d pay the difference Meg said it was fine and they would cover the extra £10 from the initial £80 I’d spent. I don’t think any big shops would do that for there customers. Will definitely be using them again, in fact I’ve already got my eye on another pair.
Many thanks route one.
July 31, 2026
Reply from Route One
Hey Simon,
Thank you for taking the time to write this, it really means a lot!
I just wanted to make sure you left happy despite the stock issue, so I'm really pleased it worked out well and our apologies again for the mix-up.
Thanks so much for your continued support, looking forward to helping you bag that next pair!
All the best,
Meg
Route One Customer Care
Brought items for my daughter
Brought items for my daughter, mega keen on skate boarding, I took a gamble on what to order but turned out it was has she described to me the purchase were spot on, ordering was really easy, delivery was right on time within 3 working days
July 31, 2026
Reply from Route One
Hey there,
Thank you for taking a chance on us!
We're really glad it paid off and that your daughter loves what you picked out for her. Great to hear delivery was quick too.
Thanks for choosing Route One, and wishing her all the best with her skateboarding.
All the best,
Meg
Route One Customer Care
Excellent customer service skills and…
Excellent customer service skills and great quality clothing. I shopped online with them for the first time last week and it was a pleasure, the items I got my daughter arrived promptly, everything was well packaged and communication was top notch! Because of this my husband took my son in to the store to buy some clothes and shoes for his birthday and they both had a great experience there is a great variety and the sizes are brilliant and everything he liked was available. Because of this I will continue to fully support this business. They have absolutely nailed the gap in retail .. So many stores are selling horrendous fabrics that are poorly cut. This shop is the one! My teenagers can now dress relaxed but still look effortlessly well dressed because the fabrics are awesome and the cuts are on point! You get what you pay for. Very very happy!! Thank you route one!
August 3, 2026
Reply from Route One
Hey Amanda,
Thank you so much for taking the time to share this!
We're delighted the whole family has had such positive experiences with us, both online and in-store.
Comments about our quality and fit really mean a lot to the team. Thanks for choosing Route One, we look forward to seeing you again soon.
All the best,
Meg
Route One Customer Care
10/10 great company!
I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and they go above and beyond to make sure you get what you ordered. I look forward to using them again in future, they always have the best stuff!
July 6, 2026
Unprompted review
Reply from Route One
Hey Cheyenne,
Okay, but this review just made our whole week!
Thank you for the great feedback.
Thank you for sticking with us through all the sales and shopping sprees! We'll keep bringing the good stuff, promise!
We truly appreciate your support.
All the best,
Meg
Route One Customer Care
Legends
Solved an issue on chat really quickly. Bunch of legends. Postage super fast. Thanks so much!
July 29, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear our team was able to resolve your issue quickly through our online chat.
It's also great to know your order arrived super fast! We'll be sure to pass your kind words on to the team — "bunch of legends" will definitely make their day!
Thanks again for your support, and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Reply from Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the fast delivery, environmentally friendly packaging, and quality of your product.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
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