Route One Reviews 

1,632
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,249 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that clothing and footwear items are consistently comfortable, durable, and exactly as described on the website. Consumers also appreciate the remarkably fast delivery times, smooth online ordering process, and consistently helpful customer support during purchases. However, some people mentioned recurring issues with delivery delays or receiving incorrect items that required extra effort to resolve properly. A few other consumers also noted minor drawbacks such as unexpectedly small pockets on specific clothing lines or occasionally missing accessories like skateboard grip tape.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and lovely... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting consistently fast shipping times, prompt... See more

Quality

Reviewers mention positive feedback about quality, expressing widespread satisfaction with the clothing,... See more

Service

Users describe positive interactions with service, highlighting great online experiences, quick delivery, and... See more

Order

Consumers find order to be positive, highlighting that the website is very easy to use and ordering is quick.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... See more

Company replied

Rated 5 out of 5 stars

Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and... See more

Rated 5 out of 5 stars

I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and... See more

Company replied

Rated 5 out of 5 stars

Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery (my fault) maddie replied quickly to try and help sort the issue out as best they cou... See more

Company replied



Company details

  1. Skateboard Shop
  2. Men's Clothing Store

Written by the company

Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,632)

1,266 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really good service

August 18, 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your great feedback! We're really pleased to hear you were happy with the service you received.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Easy to order items fast and efficient…

Easy to order items fast and efficient service .

August 17, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really pleased to hear you found ordering with us easy and that you were happy with our fast and efficient service.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

The perfect shop

The perfect shop. Enormous range and great stock levels. I keep coming back because they keep delivering what I need. Shipping is very fast and safe. All round superb.

July 31, 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your amazing feedback! We're delighted to hear our range and stock levels keep you coming back to Route One.

It's great to know you can consistently find what you're looking for and that your orders arrive quickly and safely. Your continued support really means a lot to us!

We look forward to welcoming you back again soon.

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

First timer and really impressed

First timer and really impressed. Found a pair of trainers not seen anywhere else. Quick confirmation and quick traceable delivery, thank you.

August 18, 2026
Route One logo

Reply from Route One

Hey Adrian,

Thank you for the wonderful review- really appreciate it.

Great that your first experience with us was an impressive one.
We will make sure that continues!

Let us know if you ever need any help with anything in the future.

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars
Route One logo

Reply from Route One

Hi there,

Thank you so much for your great feedback! We're delighted to hear you enjoy shopping on our website and that your orders consistently arrive on time.

We really appreciate your continued support and hope to see you again soon!

All the best,
Maddi
Route One Customer Care

Rated 5 out of 5 stars

My son was delighted with his clothes

My son was delighted with his clothes. Easy to order and prompt delivery

August 17, 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your lovely feedback! We're delighted to hear your son was so happy with his new clothes.

It's also great to know you found the ordering process easy and that everything arrived promptly. We really appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really pleased to hear you're happy with the selection of products we have to offer.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Excellent

Excellent, One of my favorite places buy online skate trainers 👌

August 17, 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear Route One is one of your favourite places to shop online for skate trainers.

We really appreciate your continued support and hope to keep you kitted out with plenty more pairs in the future!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Superb online service i was let down by…

Superb online service i was let down by company vans for my shoes and going away next day and got them to me few hours before leaving excellent will use again

August 17, 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted we could get your new shoes to you just in time for your trip, especially after you'd been let down elsewhere.

It's great to hear everything arrived with a few hours to spare! We really appreciate your support and look forward to welcoming you back again soon.

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Top shop online or instore

As I've said in previous review this is a top shop online service is brilliant and when visiting Oxford store staff are perfect would recommend Route one to any skate clothing lover and even people that don't usually as the selection is top from trainers to t - shirts trousers to tops 10/10 from me everyday of the week

August 14, 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for another amazing review! We're delighted to hear you continue to have such a great experience with Route One, both online and in our Oxford store.

It's brilliant to know our Oxford team always looks after you and that you're enjoying the huge selection we have to offer, from trainers and T-shirts to trousers and everything in between!

A 10/10 every day of the week is a huge compliment. Thank you for your continued support and recommendation – it really means a lot to the whole team!

All the best,

Maddi
Route One Customer Care

Rated 4 out of 5 stars

Great daily shoe

Its a great shoe nice and comfy for daily use,i dont skate either but i tested them on a old scooter and they are very grippy! only down site is the ends on the toe side crease easily if you drive pushing the clutch down all the time, also they are quite tight to get into not much flexability more of a force your foot in there i even got a size up although thats probably a good thing if you skate as you wont come off during a fall. Other than that brilliant shoe i havent stopped wearing them since purchase, will definatly get more.

August 14, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for taking the time to leave such detailed feedback! We're really glad to hear you're loving your new shoes and have found them comfortable enough for everyday wear.

We appreciate your comments regarding the snug fit and creasing around the toe, as feedback like this can be really helpful for other customers too.

It's great to hear they've become your go-to pair and that you haven't stopped wearing them since they arrived! We really appreciate your support and look forward to seeing you back for another pair.

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Awesome Service

Item as described, super fast delivery & well packaged! Pleasure to deal with A*

August 14, 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your fantastic feedback! We're delighted to hear your item was exactly as described, arrived super quickly, and was well packaged.

We really appreciate the A* rating and your kind words. It's a pleasure having you as a customer too!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars
Route One logo

Reply from Route One

Hi there,

Thank you so much for your great feedback! We're delighted to hear you always have a good experience shopping with Route One.

We really appreciate your continued support and look forward to welcoming you back again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really glad to hear your order arrived quickly and in good condition.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

My three sons all love Route One

My three sons all love Route One, the online service is always great. Especially if I get the wrong size and need to return items. They are very efficient and it’s an easy process.

August 13, 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your lovely feedback! We're delighted to hear your three sons are all Route One fans and that you've consistently had a great experience shopping with us online.

It's especially great to know you've found our returns process easy and efficient when you've needed to swap those sizes around!

We really appreciate your continued support and hope to keep you and your sons kitted out for many more years to come!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Great quality products

August 13, 2026
Route One logo

Reply from Route One

Hi there,

Thank you so much for your great feedback! We're delighted to hear you're happy with the quality of our products.

We really appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really pleased to hear your order arrived quickly and that you were happy with the packaging.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Quick delivery

August 14, 2026
Route One logo

Reply from Route One

Hi there,

Thank you for your great feedback! We're really glad to hear your order arrived quickly.

We truly appreciate your support and hope to see you again soon!

All the best,

Maddi
Route One Customer Care

Rated 5 out of 5 stars

Great service.

August 7, 2026
Route One logo

Reply from Route One

Hey Steven,

Thank you for the 5 stars!

Really pleased to see you were happy with the service.
Long may this continue!

All the best,

Meg
Route One Customer Care

Rated 5 out of 5 stars

Excellent

Nice website, good range, some very good sale deals, very easy and reliable, highly recommended.

August 13, 2026
Route One logo

Reply from Route One

Hey there,

Love seeing this!

Thank you for the recommendation - we hope to welcome you back again soon.

All the best,

Meg
Route One Customer Care

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look