Confidence level dropping
The ordering process seemed simple enough but the discount code entered did not to get factored in to the end price.
To provide my feedback in this form I am asked for an "Order ID" which I have to request...this seems like an unnecessary step that complicates and delays the process of providing feedback.
It would also be nice to see images of how the different wood and leather combinations would appear. In my case it is an online purchase so I am relying on what I can see on the site and the posted reviews...hope this pans out. Confidence level is dropping.
Reply from Rove Concepts
Hi David, thank you so much for providing your feedback. Our goal is of course to make sure our clients are confident in their pre and post purchase process.
We haven't had any feedback regarding coupon code not functioning but we will have our technical team run some tests on all browsers and versions. In regards to the Order ID that number is shown to you on the success page and confirmation email.
Upon minutes of receiving your email we quickly applied the coupon code and gave you your order id as well. We hope that we have at least gained your confidence with our customer service.
Regarding the images online of different material combination, we are always working on more content but as you know there are literally 100's of combinations. We try our very best to offer as many pictures as we can shot in house. The best way to get a good feel of our materials is to order our free swatches.
We are sure you will love your new Rove Lounge Chair & Ottoman and look forward to your feedback once receiving it.