Review of Rove Concepts


Rated 5 out of 5 stars

Great Experience. Even Better Product.

Ok, so I feel compelled to write this review as I'm the General Manager of a dot-com Jewelry Company and understand the influence both negative and positive reviews can have on the purchase decision for future customers.

After approx. 2 months of searching for a Eero Saarinen replica table, I was set on Rove Concepts. However, I read a mix of both positive and negative reviews which had me extremely apprehensive about moving forward with the purchase. My big concerns were product quality, delivery and customer service.

Let me start with quality. I received my 52" table this week and absolutely love it. The Carerra marble top is beautiful and exudes quality. The base is also well constructed which gives the table a sturdy look and feel. The only flaw I can see is that the table measures more like 50-51" vs. 52", but this is not an issue for me.

Delivery was a little slower than anticipated, but Rove was always very responsive to my emails or live chats, so all-in-all, delivery went smooth. The guys that dropped off my table were great and very careful. They helped me inspect the table outside before heading off.

Customer service was also great. I understand how an online company operates, so not getting my call answered every time was not an issue. Emails were always responded to within 24hrs and the tone was always helpful and polite.

So all-in-all I can highly recommend Rove. I'll be purchasing wishbone chairs in the near future.

Thanks Rove Concepts!

April 17, 2015
Unprompted review