I ordered a small Saarinen 'tulip' coffee table from Rove Concepts as a trial purchase (having never purchased furniture online before). Ordering was easy and delivery quick. However, on opening the wooden crate containing the table top I found a one-and-half inch dent/crack in the rim. Solving the problem was mercifully easy. After contacting Rove to let them know of the damage, I e-mailed some digital photos of the damage and in a week received a replacement tabletop. I am delighted -- not only with the quality of the product but particularly with the quality of the service. The Rove people -- James and Tara -- could not have been more helpful and what could have been a hassle was not. My trepidations about buying online (from Rove) have disappeared.