Review of Rove Concepts


Rated 4 out of 5 stars

Lovely design

I ordered the Karla Display Unit and the Nilsson Coffee Table. The designs are as good as shown, and relatively easy to put together by one person in an hour or so per item.
I knocked a star off for a few reasons:
I think the wood of the Nilsson coffee table looks better in the web photos and is a different shade to what is actually delivered - the reality is less lustrous, darker and has annoying features like wood knots and tiny scratches that spoil the visual aesthetic - I think at the price I'd expect better quality control, and rejection of wood that isn't A* quality.
The drawn instructions are also awful - it's incredibly hard to see details, especially for putting the draw of the display case together, and no-where in the instructions does it explain about how to clip the runner to make it secure - you just have to learn by trial and error.
I'm happy with what I purchased, but I'd probably stick to buying just chairs or simple things from this company in future, and buying complex furniture from companies that either provide a partial assembled product or offer an assembly service, for the price it's just too much work

January 13, 2016
Unprompted review

Reply from Rove Concepts

Hi Liz,

We really appreciate your feedback on the quality of the material you received for your unit and the quality of our assembly instructions. This information is helpful for our company to know moving forward, and we hope that we can implement changes that will provide a 5-star worthy rating for future customer experiences. Thank you for your review!

Best regards,
Emily