Dealing with Rove directly was easy, and they were very responsive to emails and questions.
Their shipping company was disappointing.
They brought the chair in on a skid and dropped it in the vestibule of my building (Live on the 15th floor) and I had to ask the diver to take the skid with him. I was left to unpack the chair and take it up to my unit on my own as the box was too big to fit in the door. Driver said they don't deliver to units, only to the front door.