I had never heard of Rove Concepts until I did some lengthy survey to find a lucite desk chair. Rove was one of the results and their prices and quality both seemed excellent. The online chat was immediate and very helpful in my finding the right chair. Delivery was exceptional; 4 days! And I received a FedEx update everyday. I will definitely use Rove again, and probably begin my searches at their website to shorten the research!