I had a long and challenging situation arise with my order - the distributor delivered the wrong product twice, and then delivered a damaged item on the third try. The whole process took over a month.

That said, I was incredibly impressed with the lengths to which the team at Rove went to take care of me. They kept me informed of all updates in a timely manner, and made sure that I ended up with a quality product - in addition to some make-good offerings to compensate me for the headache.