I shop for quality, and Rove Concepts delivered. I scrutinized other manufacturer's reviews, and Rove won by a sizable margin. I then called Rove before I made the purchase, and was satisfied with the customer service. The chair arrived very well packed and protected, and the driver even carried it to the back and helped unpack for inspection. This was a flawless experience. A business' proven focus on quality will win my business every time. I now feel very confident purchasing other pieces from Rove.